Bank that fired employees for helping stranded customer offers to reinstate both workers
Bank that fired employees for helping stranded customer offers to reinstate both workers
A bank that found itself steeped in an optics disaster for firing two employees who helped a stranded customer on Christmas Eve has offered to reinstate the workers.
One of them was customer service representative Emily James, who drove to a gas station with her supervisor’s blessing to give stranded client Marc Eugenio $20.
His first paycheck from a new job held by the bank, he was unable even to buy gas to get home, let alone finish his Christmas shopping, The Oregonian reported.
“I was a customer of U.S. Bank, I needed help, and she went above and beyond,” Marc Eugenio of Clackamas, Oregon, told The Oregonian at the time. “I felt so bad. She was the only one helping me.”
https://www.nydailynews.com/news/national/ny-us-bank-man-stranded-20-dollars-workers-fired-reinstated-20200209-bshezhu3znc3lcj5bu3yghsdea-story.html
Just about out of gas, Eugenio drove to a filling station, stranded without the money. The hold continued.
Desperate, he redialed the bank’s 800 customer-care number and got James again. She obtained permission from her supervisor – Abigail Gilbert, who gave her the $20 – and sped the 14 miles to the gas station.
“I handed him $20 in cash, said, ‘Merry Christmas,’ and went right back to work,” James told The Oregonian.
Five days later, she arrived at the office only to be greeted by the regional manager, who fired her, reported KGW-TV. Gilbert also lost her job.
= new reply since forum marked as read
and in a couple of months they will get piled on with extra work, moved to different shifts, screwed over in a variety of ways to make them quit or "magically" something will be amiss with this or that and "Gosh, we are so sorry, but we have to let you go....."
