Ticketmaster Quietly Rewords Refund Policy to Jam Ticket Holders During Pandemic

[TheBlackAdder]

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Customers Scream After Ticketmaster Rewords Refund Policy During Coronavirus Crisis
Some customers are stuck with thousands of dollars’ worth of tickets.

Consumers who already had beef with Ticketmaster were even more furious after learning the company had quietly modified the language of its refund policy on postponed events.

Previously, the online event ticket seller had said on its website that it refunded tickets for both postponed and canceled events. Now, the website allows buyers to request refunds on postponed performances only if they’re being offered by the event organizers themselves, Digital Music News reported last week. Otherwise, buyers are welcome to try to resell their tickets on the company’s website.

The number of postponed and rescheduled events has skyrocketed due to the coronavirus pandemic. Now, customers will have to eat most of those costs. Some customers who buy several tickets in advance are out thousands of dollars.

Ticketmaster, owned by Live Nation Entertainment, told The New York Times that the refund policy hasn’t changed, and that the new language was simply a clarification of the way it’s always been.

But the company’s website clearly used to promise refunds for events that had been “postponed, rescheduled or canceled.”

https://www.huffpost.com/entry/ticketmaster-refunds-postponed-coronavirus_n_5e9536fbc5b6cc788eae2e20

Huh, one of my kids was talking about how they couldn't get a refund for tickets, not sure if it was from them.

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[ret5hd]

1. Ticketmaster--the Monsanto of the entertainment industry.

[Initech]

2. Quietly? Hell no. We're pissed and they're going to know about it.

[Takket]

3. it should be pointed out that this doesn't work.......

when you buy a ticket you agree to their terms and conditions at the time of sale.

[jmowreader]

4. I suspect this falls under Force Majeure

[Aristus]

5. They call it 'Ticketbastard' for a reason...

[Lucid Dreamer]

6. To be expected. Ticketmaster has seldom been "consumer friendly ."

Just type ticket master complaints 1990s into a search engine for transgressions in their early years.
Customers are ignoring 30 years of history.

[tritsofme]

7. I still have 12 tickets at three postponed Blackhawks games hanging out there...

I’m sure I will end up getting hosed in some direction.

[Lucid Dreamer]

8. Ahhh... Blackhawks in the '70s.

Bobby Hull on the ice and tickets were $5.00!

[tritsofme]

9. That would get you nearly half a beer today!

I still tell the kids, there was nothing like the old Chicago Stadium!