An alarming number of people are complaining about their Citi credit card accounts

[Mike 03]

CNN Business
By Matt Egan, CNN Business
Updated 4:11 PM EDT, Wed June 24, 2020

An alarming number of credit card borrowers hurt by the coronavirus recession are complaining that Citibank is treating them unfairly.

Citi (C) accounted for nearly 37% of pandemic-related complaints to regulators about credit cards between March 16 and May 20, according to an analysis by Consumer Reports.

That was four times as much as the next-closest bank, the analysis of Consumer Financial Protection Bureau complaints database found.

Borrowers complained about several aspects -- from inflexible late fees and interest charges, to refusals to provide assistance for those with financial hardships.

"Citibank's practices are particularly egregious during a time of severe hardship when so many families have been pushed beyond the brink financially," Syed Ejaz, policy analyst at Consumer Reports, said in a statement.

Read more: https://amp.cnn.com/cnn/2020/06/24/business/citi-credit-card-complaints-cfpb/index.html

[Bettie]

1. A while ago, my husband lost his job

through downsizing. Citibank refused to help at all, but did offer to close the account but still charge us the same interest and increase the monthly payment to "get it paid off sooner".

We're now living without credit, except for a mortgage.

[MissB]

4. I'm sure it was painful to get there

But it’s certainly a better and safer place to be!

I think a whole lot of people will be on a world of hurt by the end of Q3 2020.

[Bettie]

5. Oh, it was

but, now we're making sure we teach our kids that credit cards are not the way to go, in the long run, it is better to learn to live on what you have.

I fear for people who have lost their jobs, but hey, credit cards are unsecured debt...in the hierarchy of debt, mortgage and primary vehicle should always come first in a tight spot. Having a bad credit rating for a while is totally survivable.

[3Hotdogs]

2. I have 2 Citicard accounts. One is paid off. The other will be paid off on Aug 1st.

The paid off one, I cut up and tossed. The active one, I will keep because it pays 4% on gas purchases. However, I will not keep a balance.

Thank you, Dave Ramsey.

[unblock]

3. I paid off a 0% interest balance transfer back in April

they have been and are still charging me 22% interest on that entire amount ever since the 0% rate expired even though I paid it off in April.

I've called twice and chatted online three or four times. They eventually credit away the interest but then the next month they charge it again....

[Wellstone ruled]

6. My question is,

why are you doing business with Citi Corp? They are one of the worst Consumer friendly banks known to mankind.

And yes,you miss a payment of if your payment is short one penny,you will be docked for late fees as well as your Interest on remaining balance goes to the max per their disclosure agreement one usually does not pay attention to.