How I Won My $140 dispute with Amazon: Don't give up!

[lindysalsagal]

It wasn't in my amazon orders: $140 worth of something f rom a hardware store on the other side of the country.

But it showed up on my , ahem, internationally-welcomed credit card. If you want the name, pm me.

So I argues 2 rounds with live people on amazon, and they just ignored me and wouldn't refund, even though it was not in my orders.

The credit card co said I had to prove someone else didn't use my card or allow the purchase, so I sent them screen prints of my orders around that time. (The time was not disputed.)

And I guess they had to send that back to amazon, as if they didn't already have that information.

And now I have a memo that the credit card is refunding me. yay, me!

So, don't give up!

BTW: I had redeemed my cashback rewards and was ready to get a manager and close the credit card with the perfect history. Now I don't have to.

Always make sure they need you more than you need them.

[rampartc]

1. be careful of scams

if the nest call is "we accidently refunded $10,140" tell them "tough luck" and hang up.

[dsc]

2. Your card didn't reverse immediately pending an investigation?

that is how I thought that worked

[lindysalsagal]

4. NO! Amazon was just refusing to admit it wasn't me, even though the first guy admitted it wasn't

bought in or sent to my state! Apparently, there are so many levels of defense in amazon, that they just keep pushing it around, and no one talks to anyone else.

They also refused to admit it wasn't in my orders!!! Even though it plainly wasn't!

[dsc]

7. I wasn't referring to Amazon but your card company

I understand Amazon's reluctance but card companies often reverse immediately and recharge if the company proves it.

[lindysalsagal]

8. Amazon insisted the charge was mine, and the card company believed them.

That's why I said, don't give up!

[Freddie]

3. I once had a mysterious $300 charge on my Target card

It just said “online order” from Target. No record of me ordering anything that day. My card was not lost or stolen. They took the charge off my account and sent me a new card. Still can’t figure out what happened but they were very good about it.

[lindysalsagal]

5. I kept the card open and it was never abused again.

Go figure.

[tavernier]

6. I've had three glitches with Amazon over past several years

and they were always fixed quickly and politely. I guess I assumed that they were good with customer service. Sorry you had problems.