The man who reported this said that people had to print this, fold it and put it in an envelope and someone should have caught it. One person probably did all of it, although a second person could easily have done the printing, folding and stuffing without even looking at or reading the letter or addresses.
Here's how:
The racist bigot creates the letter and pulls in the addressing through a mail merge function. They could have changed the names to the bigoted stereotypes at a couple of different points in this part of the process, but here is where it would have to have been done. The racist bigot then sends the job to the printer, where it automatically prints each letter. There are printer/copiers that would do the folding as well AFAIK, but I've never used one. The racist bigot (or a second person) then picks up the printed letters and walks them to the folding machine, lays them on it and starts the machine, which then quickly folds each letter to properly fit the envelope size with the address in the appropriateplace on the form. Some of these machines will also stuff the letter into the envelope, I believe. Otherwise, either the folded letter is hand stuffed into the envelope or perhaps taken to a separate envelope stuffing machine. If hand stuffed, either the racist bigot did it and knowing they had used a racist stereotype didn't care about fixing the addressing, or a separate person did the stuffing, in which case that person may not even have been looking at the names closely. Stuffing an envelope is the most boring, mindless task there is - I have stuffed more than a hundred envelopes every week for 14 years now and it really is a mindless, boring task that is hard to hold your attention. And what I am stuffing is checks, which demand one's full attention at all points in the process to verify of amounts and addressing. Really, it is mind numbingly boring, I cannot emphasize this enough.
My point is that office work like this is largely done by the machines, which are prevalent in offices that send forms and letters regularly, which would certainly be a government office of any kind. The culprit of this racist bigotry is likely the one person, not a number of people. That doesn't excuse it, but it also explains how one person could have done it all - and how they got caught and are now either fired or suspended while the incident is being investigated. Because of computers, these things don't happen without leaving a trail in the system.
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