General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsI just called Toyota and they have issued a
statement (to the media) that they will not be donating to candidates who didn't support the election certification. She asked if I would like her to read it to me and I said yes so she did.
I asked her if they had posted it on their website and she said they hadn't. I suggested she tell a supervisor it might be a good idea to do so. She said she would. I know it'll need to go up the ladder from there.
The young lady I spoke with was very, very polite and comforting. She couldn't have been nicer.
The phone number is: 1-800-331-4331.
secondwind
(16,903 posts)I cant believe this is the USA anymore. 45 MUST pay for this, somehow. 😡
TheBlackAdder
(28,163 posts).
They'll slowly sneak them in again, when the heat dies down.
.
obamanut2012
(26,041 posts)So, the heat will be heating up then.
ProfessorGAC
(64,827 posts)They now know that there are people who watch this stuff.
For a measly $55k (price if a Lexus) they did brand damage.
PR & marketing executives are likely having a fit over this.
This is an easy promise to keep, and $55k, much of it to bigmouths without much clout, wasn't money well spent, anyway.
They'll do just as well, or better, keeping the money. Or throwing it at dems, just as a mea culpa buys some forgiveness.
Brand, as I'm sure you know, is everything to an automaker. The least damage triggers a cost/benefit review.
There's no way that Lexus worth of cash was getting them a benefit close to covering the damage just done.
The C/B says cut them off, permanently.
AZSkiffyGeek
(10,961 posts)But Im sure their CSRs appreciate being harassed about it.
CrackityJones75
(2,403 posts)EYESORE 9001
(25,907 posts)Ive seen a lot of scolding going on round here - a good deal of which is totally undeserved.
Disaffected
(4,544 posts)AZSkiffyGeek
(10,961 posts)Making them read the announcement to them. Complaining it wasnt on the website. Telling them to tell their manager to fix it. All information that was widely announced yesterday.
You can be treated politely by a CSR and still be rude. I guarantee they didnt appreciate the call, no matter how nice they were about it.
pnwmom
(108,955 posts)don't like most of the calls they get all day. That's not the OP's problem.
CrackityJones75
(2,403 posts)That is the job of a csr.
EYESORE 9001
(25,907 posts)The more harassment the CSRs hear from the public, the more likely they are to pass along these complaints and add commentary about the considerable volume of calls.
AZSkiffyGeek
(10,961 posts)Especially when it was covered by the news.
EYESORE 9001
(25,907 posts)The OP? Unless you can point to the exact abusive language, you could just let it go. Are you *really* going to berate the OP for not being 100% up on the news?
AZSkiffyGeek
(10,961 posts)Obviously didn't believe the CSR's answer, and had them read the statement to them.
Then complained it wasn't on the website.
Then told them to tell their manager to fix it.
Then encouraged others to do the same thing.
But hey, if that's easier than reading breaking news on news websites...
EYESORE 9001
(25,907 posts)Backing out slowly
Scrivener7
(50,901 posts)treasonous bastards.
And no one was harassing the CSR. Who are you to say the CSR isn't just as eager as the caller for Toyota to stop funding treason, and who are you to say the CSR was not thrilled to add the caller to the list of people who were making the upper management sweat?
And yes, I have worked in CS. This, for me, would have been no big deal. And probably lots more fun than hearing about people's problems with their cars.
pnwmom
(108,955 posts)She might have been happy to be able to give out good news for a change.
Despite what you think, not everyone is glued to breaking news all day.
sir pball
(4,737 posts)I worked phones for a very brief stint - if you want your complaint escalated, you have to do it yourself. Ask for the next level up. If you try to complain to the rep, it will be forgotten about as soon as you hang up.
Honestly, I wouldn't even have known how to pass a message along even if I had ever cared about one enough to want to.
Treefrog
(4,170 posts)EYESORE 9001
(25,907 posts)I got assigned a case number from the supervisor.
sir pball
(4,737 posts)EYESORE 9001
(25,907 posts)Upthevibe
(8,009 posts)There was ABSOLUTELY NO harassment by me to the CSR!
I was a single mother who worked three jobs to raise a child with a disability. I've worked in fast food, retail, and even cleaned houses until I was able to put myself through college. I would NEVER be anything but completely and totally polite to a CSR who I KNOW only has the power to pass on my message.
As I said, she was very, very nice as was I. Calling and boycotting works.
AZSkiffyGeek
(10,961 posts)So yes, you were harassing them.
Upthevibe
(8,009 posts)marybourg
(12,584 posts).
Response to marybourg (Reply #22)
Post removed
AZSkiffyGeek
(10,961 posts)Do you keep tabs on the weather in Russia?
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Oh, I get it! You think I'm a Russian troll! That's so cute....
AZSkiffyGeek
(10,961 posts)I explained why they were wrong. They disagreed. I disagreed back. That's the entirety of my interaction w/ the OP.
pnwmom
(108,955 posts)and there is nothing impolite about not having heard the news on the TV.
wnylib
(21,312 posts)you no longer are. But if you are currently a CSR, I suspect that you won't be for much longer. In either case, it is easy to see why.
AZSkiffyGeek
(10,961 posts)That doesn't mean they were always right.
Response to AZSkiffyGeek (Reply #31)
Post removed
Disaffected
(4,544 posts)stop.
llashram
(6,265 posts)and are doing some harassing yourself. Glass house and all that...
sl8
(13,653 posts)Thanks. I just read it from your thread.
sl8
(13,653 posts)LetMyPeopleVote
(144,890 posts)Treefrog
(4,170 posts)Toyota clarified this all yesterday.