I just called Toyota and they have issued a

[Upthevibe]

statement (to the media) that they will not be donating to candidates who didn't support the election certification. She asked if I would like her to read it to me and I said yes so she did.

I asked her if they had posted it on their website and she said they hadn't. I suggested she tell a supervisor it might be a good idea to do so. She said she would. I know it'll need to go up the ladder from there.

The young lady I spoke with was very, very polite and comforting. She couldn't have been nicer.

The phone number is: 1-800-331-4331.

[secondwind]

1. Look at where we are now.............

I can’t believe this is the USA anymore. 45 MUST pay for this, somehow. 😡

[TheBlackAdder]

36. Yeah, I give them 6 months tops.

.

They'll slowly sneak them in again, when the heat dies down.

.

[obamanut2012]

37. Some of the first bigger trials will be starting then

So, the heat will be heating up then.

[ProfessorGAC]

38. I'll Take That Bet

They now know that there are people who watch this stuff.
For a measly $55k (price if a Lexus) they did brand damage.
PR & marketing executives are likely having a fit over this.
This is an easy promise to keep, and $55k, much of it to bigmouths without much clout, wasn't money well spent, anyway.
They'll do just as well, or better, keeping the money. Or throwing it at dems, just as a mea culpa buys some forgiveness.
Brand, as I'm sure you know, is everything to an automaker. The least damage triggers a cost/benefit review.
There's no way that Lexus worth of cash was getting them a benefit close to covering the damage just done.
The C/B says cut them off, permanently.

[AZSkiffyGeek]

2. It was all over the news yesterday

But I’m sure their CSRs appreciate being harassed about it.

[CrackityJones75]

3. I missed the harassment in the OP's post.

[EYESORE 9001]

5. Yeah, I missed that too

I’ve seen a lot of scolding going on ‘round here - a good deal of which is totally undeserved.

[Disaffected]

32. There is a solution for that:

https://en.wikipedia.org/wiki/Common_scold

[AZSkiffyGeek]

6. Never worked as a CSR?

Making them read the announcement to them. Complaining it wasn’t on the website. Telling them to tell their manager to fix it. All information that was widely announced yesterday.
You can be treated politely by a CSR and still be rude. I guarantee they didn’t appreciate the call, no matter how nice they were about it.

[pnwmom]

27. It's their job to answer calls like this. If they didn't like that call, they probably

don't like most of the calls they get all day. That's not the OP's problem.

[CrackityJones75]

39. None of that is harrassment.

That is the job of a csr.

[EYESORE 9001]

4. I look at it this way

The more ‘harassment’ the CSRs hear from the public, the more likely they are to pass along these complaints and add commentary about the considerable volume of calls.

[AZSkiffyGeek]

7. Treating minimum wage workers like crap is fun!

Especially when it was covered by the news.

[EYESORE 9001]

8. Who's doing that?

The OP? Unless you can point to the exact abusive language, you could just let it go. Are you *really* going to berate the OP for not being 100% up on the news?

[AZSkiffyGeek]

9. The caller called to complain about something that had already been fixed

Obviously didn't believe the CSR's answer, and had them read the statement to them.
Then complained it wasn't on the website.
Then told them to tell their manager to fix it.
Then encouraged others to do the same thing.

But hey, if that's easier than reading breaking news on news websites...

[EYESORE 9001]

12. Okaaayyy...

Backing out slowly…

[Scrivener7]

21. The more phone calls they get, the less likely they are to go back to funding

treasonous bastards.

And no one was harassing the CSR. Who are you to say the CSR isn't just as eager as the caller for Toyota to stop funding treason, and who are you to say the CSR was not thrilled to add the caller to the list of people who were making the upper management sweat?

And yes, I have worked in CS. This, for me, would have been no big deal. And probably lots more fun than hearing about people's problems with their cars.

[pnwmom]

28. The Toyota staffer might have WELCOMED the call, for all you know.

She might have been happy to be able to give out good news for a change.

Despite what you think, not everyone is glued to breaking news all day.

[sir pball]

10. Nah

I worked phones for a very brief stint - if you want your complaint escalated, you have to do it yourself. Ask for the next level up. If you try to complain to the rep, it will be forgotten about as soon as you hang up.

Honestly, I wouldn't even have known how to pass a message along even if I had ever cared about one enough to want to.

[Treefrog]

13. Never mind the fact that many, if not most, companies hire a third party to handle such.

[EYESORE 9001]

14. I asked for escalation when I called Toyota a couple days ago

I got assigned a case number from the supervisor.

[sir pball]

16. Good luck to you! nt

[EYESORE 9001]

17. Well, he apologized. The CEO was at lunch.

[Upthevibe]

11. AZSkiffyGeek....

There was ABSOLUTELY NO harassment by me to the CSR!

I was a single mother who worked three jobs to raise a child with a disability. I've worked in fast food, retail, and even cleaned houses until I was able to put myself through college. I would NEVER be anything but completely and totally polite to a CSR who I KNOW only has the power to pass on my message.

As I said, she was very, very nice as was I. Calling and boycotting works.

[AZSkiffyGeek]

15. Yet it was already fixed

So yes, you were harassing them.

[Upthevibe]

19. Goodbye.....

[marybourg]

22. I think your harassment of the OP here is completely uncalled for.

.

[AZSkiffyGeek]

25. Not sure why you'd ask me that?

Do you keep tabs on the weather in Russia?
.
.
.
.
.
Oh, I get it! You think I'm a Russian troll! That's so cute....

[AZSkiffyGeek]

24. Two responses is not harassment

I explained why they were wrong. They disagreed. I disagreed back. That's the entirety of my interaction w/ the OP.

[pnwmom]

29. No, you are harassing the OP. Nothing the OP said indicated anything but a polite call

and there is nothing impolite about not having heard the news on the TV.

[wnylib]

30. If you have been a CSR, I am betting that

you no longer are. But if you are currently a CSR, I suspect that you won't be for much longer. In either case, it is easy to see why.

[AZSkiffyGeek]

31. I was a CSR for 10 years. And I was always polite to customers

That doesn't mean they were always right.

[Disaffected]

33. Please,

stop.

[llashram]

34. no, you are wrong

and are doing some harassing yourself. Glass house and all that...

[sl8]

18. It is on the Toyota website.

https://pressroom.toyota.com/news/

[Upthevibe]

20. sl8.....

Thanks. I just read it from your thread.

[sl8]

26. De nada. n/t

[LetMyPeopleVote]

40. Thank you Lincoln Project

Link to tweet

[Treefrog]

41. No need for the phone number.

Toyota clarified this all yesterday.