Customers allege Hertz had them falsely arrested: "Just terrifying"

A bankruptcy court judge was set to hear arguments Thursday regarding claims filed by dozens of Hertz customers who say they were falsely arrested — and in some cases jailed — because the company reported the cars they had rented as stolen.

The car rental giant, which recently emerged from bankruptcy, insists virtually all of the claims are "meritless" and says they should not be allowed to proceed for various technical reasons.

One of the claimants, James Tolen, said a surprise traffic stop in Houston late last year turned into a frightening police encounter that made him fear for his life. After completing a project for one of the customers at his renovation company, Tolen was heading home Dec. 23 in a pickup truck rented from Hertz.

He and his fiancée, Krystal Carter, who is also a claimant, say they had rented from Hertz about a dozen times last year — but that didn't prevent him from being stopped by police for driving a car reported stolen by the company. Around 10 p.m. that night, police pulled him over and ordered him out of the car over a loudspeaker, telling him to lift his shirt and back up toward them.

"As I turn around, I see both officers train the guns on me," Tolen told CBS News' Consumer Investigative Correspondent Anna Werner.

https://www.cbsnews.com/news/hertz-customers-allege-false-arrests-lawsuit/
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Another reason to hate Hertz