Woman caught on video throwing soup in face of restaurant manager

[left-of-center2012]

A restaurant manager's describes having soup thrown in her face by an angry customer. The incident was captured on surveillance video. The interaction took place on the afternoon of Nov. 7 at Sol de Jalisco in Temple, Texas. Police said that a woman first called the restaurant to complain about the soup she ordered.

The woman was complaining that the soup was too hot and had melted the lid of the container it was in, according to police. Jannelle Broland, the manager who was attacked, said on TikTok that the woman had cursed at her on the phone, and Broland had offered her a replacement and a free meal. "All she wanted to do was yell and cuss," Broland said in her video. "She called me names and the kitchen staff names. I told her, 'Ma’am I can still help you, all I’m asking is you do not yell and curse at me.' She says ‘Oh no, honey, you haven’t heard attitude yet, and I will talk to you any which way I f---ing want. I said, 'No ma'am you will not,' and I hung up the phone."

Broland said the woman called back and asked to speak with a manager but hung up after being put on hold. Later, the woman came into to the restaurant, where she argued with Broland for several minutes, swearing and complaining without accepting offers of a refund or replacement meal. "I said, 'If you do not leave or calm down I’m going to call the police,' and she said, 'I don’t give a f---. … I said, 'Ma’am, I can still help you, I just need you to not curse and yell at me.' That is when she made the split decision to grab (the soup) and throw it in my face," said Broland.

Charges are pending against the woman and she has been banned from the restaurant. She has not been identified publicly.

https://www.yahoo.com/news/woman-caught-video-throwing-soup-195000566.html

[Prof. Toru Tanaka]

1. Clear cut assault and battery on video.

I'd say a year or two in the slammer might help teach her some respect for others.

And it would be just fitting if she was assigned kitchen duty during her stay. Making soup.

[Lucky Luciano]

13. A year or two in the slammer makes sense.

I wonder what a seditionist should get. I would think worse.

[RKP5637]

2. There really are a lot of mental health issues in the US IMO with some individuals. n/t

[Deuxcents]

3. Well, Hell yes charges should be filed.

She’s a nurse?! She needs to be fired n shamed

[paleotn]

4. Identify her publicly, please.

If she was one of mine, HR and I would be walking her to the door after a quick, Monday morning confab. There would probably be a history of bad behavior, so I wouldn't be all the surprised.

[USALiberal]

6. She has been identified! Nt

[paleotn]

7. Good news. Her tantrum was light years beyond the pale.

[Prof. Toru Tanaka]

32. Yes, it was.

She could simply have had her money refunded or received a new container of soup.

Chances are if she had been decent and civil about it, they might have given her something extra as a way of apologizing and to keep her as a future customer.

[USALiberal]

5. She has been identified!!! Nt

[LakeArenal]

8. "Considering charges?" Whut?

[CrispyQ]

9. I asked a nurse yesterday, how the past year & a half had been,

she said that the rudeness of people is what has surprised her the most. Then she thanked me for my kindness & really, all I did was chat while she took my vitals, & said thank you on the way out.

[peggysue2]

10. The woman is a nurse???

Good God! Too many Americans are running around giving green-lights to their worst impulses, acting like spoiled, nasty children.

This was an assault. She should be charged accordingly.

[LisaL]

27. She is not.

NT

[peggysue2]

29. That's good to know

I found the detail shocking.

But nurse or no, the woman should be charged for that attack.

[Aristus]

11. Come on, internet; do your thing!

I want everyone in the country to know this walking garbage heap's name. I want her employer to know what kind of a shambling waste of human protoplasm she is. Even if her employer is just like her, I want them to feel pressured to fire her without severance or a reference. I want her family to disown her. If they are just like her, I want them to disown her in order not to have any competition. I want law enforcement personnel to know who she is, and throw her under the jail for verbal and physical assault.

Come on, internet; do your thing!

[Doodley]

12. Being a nurse in Texas, maybe she's hit her breaking point. The soup shouldn't be so hot it could

Last edited Sat Nov 13, 2021, 11:48 PM - Edit history (1)

cause injury. No, she shouldn't have thrown the soup, but without knowing the full context of how her complaint was handled, I'm not going to judge her.

EDIT: I take onboard that it is reported that she may not be a nurse. Also, after watching the video again and seeing she isn't wearing a face mask, I conclude that she obviously lacks respect for all those who are trying to protect themselves and others from covid, and I will now judge her in a very negative way.

[ratchiweenie]

14. Really? Other than someone pursuing you and trying to assault you or murder you,

under what circumstances is it okay to throw hot soup in someone's face? Inquiring minds want to know.

[Doodley]

38. I did say she shouldn't have thrown the soup.

[left-of-center2012]

16. The OP and video explained how the complaint was handled

What more do you need to know?

[Doodley]

39. Not from start to finish.

[left-of-center2012]

47. Okie dokie smokey

[Sympthsical]

17. Nothing justifies that behavior

That behavior is only tolerable if a high chair is involved.

It's assault.

[Doodley]

40. I said she shouldn't have thrown the soup!

[yardwork]

22. Um, what?

[Peregrine Took]

23. Sorry but I don't care HOW the complaint was handled this is assault!

No excuses at all!

[Doodley]

42. What is the excuse for giving somebody soup so hot it could burn them?

[NutmegYankee]

46. Fast service?

It's not uncommon for the lids to deform on fresh soup. It happens when I order hot and sour soup from time to time.

[Doodley]

62. Having to wait ten minutes until you can eat soup because it is too hot defeats the purpose of fast

food or fast service, especially if you only have a short window to eat it. Also, I would be concerned about the toxicity of plastics that deform due to food and drink being so hot.

[SMC22307]

92. If you're in that much of a hurry, you don't order hot soup.

Common sense. Fast service didn't seem to be the issue. A customer with anger-management issues was the problem.

[Doodley]

98. Good points.

[NutmegYankee]

101. If the deformation is a concern, eating from plastic in general should be.

That said, the lid was probably plastic #5, which is considered food safe. When you say too hot, keep in mind that the soup can only get to 212°F before it boils to steam. Typically soup is served between 190°F to 210°F depending on type according to the food industry’s standards.

It can’t get much hotter.

[tenderfoot]

48. I returned soup to the waitress yesterday it wasn't hot enough

I didn't have to throw it at her.

[Doodley]

49. Cold soup is unlikely to cause burning. We have one side possibly being negligent and risking

third degree burns to customers, or worse. The other side, presumably pissed about this and throwing soup. I'm not taking either side. I have said she shouldn't have thrown the soup, but if it is true that the soup was so hot that it melted the plastic lid, that is way more serious and could lead to permanent injury through a basic lack of due care.

[tenderfoot]

51. Spare me

[Texasgal]

57. She was offered an apology

new soup or a refund.

That should have settled it!

[Doodley]

59. According to the woman at the shop. I agree it should have settled it. I agree she shouldn't have

thrown the soup, but who are we to judge others without knowing the full facts?

[SMC22307]

61. I'm judging the fuck out of someone who throws soup in a worker's face.

You're too clever by half.

[Doodley]

63. I am more concerned about toxic levels of melted plastic and risk of third degree burns. Some

perspective is needed.

[SMC22307]

65. Oh, you're "concerned" alright.

Perhaps the customer should have called EMS for transport to the nearest burn center rather than go to the restaurant to make a scene, the poor dear.

[Doodley]

67. Yes I am concerned about the plastics we are putting in our bodies. Aren't you?

[SMC22307]

79. The customer wasn't concerned about plastics or she wouldn't have purchased the soup...

in the first place. You're conflating issues.

[cinematicdiversions]

106. From the looks of the woman who threw the soup it doesn't look she is concerned about her health.

Just a nasty piece of work who needs some cooling off time in custody. No excuses for such behavior from an adult.

[Texasgal]

69. Right?

And then subsequently throw the HOT "DANGEROUS SOUP" in the workers face?

[SMC22307]

83. Yep. She went to the restaurant itchin' for a fight...

hope she *enjoys* whatever is coming her way. I've purchased HOT DANGEROUS SOUP before. I just let it, you know, cool down a bit before I even attempt to open it... durrr!

[JI7]

68. She didn't seem concerned about how hot it was if she was throwing it in someone's face

[Doodley]

71. That was after she left the shop and came back.

[JI7]

73. What fucking difference does that make ?

[Doodley]

76. Time for the soup to cool down a bit.

[JI7]

77. Then why didn't she eat the soup instead of throwing it in someone's face ?

[Doodley]

82. I don't know. Maybe she was drunk or on drugs or just another "Karen." At least there wasn't a fly!

[tenderfoot]

75. LOL! Never order hot food from doordash - the lid may be melted somewhat by the time it arrives

[Doodley]

78. Yes, I hope she doesn't decide to get soup delivered now!

[Texasgal]

66. Are you kidding me?

We have the facts! The video shows the facts!

I don't care that you snapped because your food was too hot.. There is absolutely NO EXCUSE for this type of behavior PERIOD.

[alphafemale]

102. While you judge the restaurant staff all over this thread?

Please.

[48656c6c6f20]

60. Yes that's the Godilocks amendment

That guarantees the right to have soup at temperature that is just right.

[Doodley]

64. This woman has elevated a serious health risk. Low-grade plastics that easily contaminate food

that is too hot, obviously outside manufacturer's safely recommendations, presenting high levels of toxicity and increased risks of cancer, not to mention the risk of third degree burns.

[SMC22307]

70. Sounds like something a smarmy personal injury attorney would say.

Can't wait to see if charges are filed against the soup-thrower. I've had hot soup delivered before. I let it sit on the counter to cool down rather than attempt to open the container. You know, common sense.

[Doodley]

74. Common sense doesn't prevail much these days. If you need a case to sue, it helps to be a dumbass!

[48656c6c6f20]

93. Oh dear jeebus

The woman had nothing to do with the fucking soup. Godamn soup gets hot. It melts lids sometimes. It's not fucking rocket science the shit happens. Take your fucking refund and get the fuck out. There is fucking zero nada zilch and nothing forever and ever and 20 minutes after we all die for her to throw the motherfucking soup. Get a fucking grip. You've lost grip with reality

[Doodley]

97. Wow! I don't see how I can argue with that.

[48656c6c6f20]

99. Blaming the woman behind the counter

Is a hard thing to argue. Glad you gave up on defending the indefensible.

[LiberalFighter]

25. Her breaking point? Her response was inexcusable.

The manager attempted to make it right.

The customer had no right to present that behavior.

[Doodley]

43. What is the excuse for giving customers soup so hot that it could burn them?

[LisaL]

26. She is not a nurse.

[NutmegYankee]

31. I can judge that throwing soup into a manager's face is NEVER acceptable.

That action must be judged, and assigned punishment.

[Doodley]

41. I said she shouldn't have thrown the soup!

[MustLoveBeagles]

35. It turns out she's not a nurse

Even if she was that behavior isn't acceptable. I read the story at the link and watched the video. It seemed like the manager was going out of her way to accommodate the customer and the woman chose to behave like an entitled ass. Fortunately for the manager the soup wasn't as hot in temperature as it could've been so she avoided serious burns and possible blindness. She still suffered an allergic reaction to the spices in the soup being thrown her eyes and developed a nose bleed. I appreciate that you were trying to fair to the customer but in this case it's unwarranted.

[Doodley]

44. If this is typical and she's a "Karen," then I have little sympathy. If it is

out of character and she snapped, then I have to think back to the few times I have snapped. Yes, I have done something similar, but there were many extenuating circumstances in which I was being abused. Not really the same situation, but I would be a hypocrite to outright condemn her.

[MustLoveBeagles]

45. Okay

I see where your coming from.

[Takket]

53. there's no "full context" that justifies assault. The full context doesn't matter.

[Doodley]

58. Suppose she had a child who had been burnt by the soup and the woman in the shop said "F...k off"

I wouldn't blame her for throwing the soup. I'm not saying that happened, and I think it extremely unlikely, but without being there and not knowing the full facts, I am not going to be one to judge. "He that is without sin among you, let him first cast a stone."

[Skittles]

81. you would talk to a manager and a lawyer

YOU WOULD NOT ASSAULT A WORKER

[Doodley]

84. I agree. That restaurant worker should not have been attacked.

[LuckyCharms]

85. You wouldn't blame her?

That's nice.

The law would, though.

[Doodley]

87. I wouldn't blame her in the unlikely scenario I described. But now I see she wasn't wearing a mask,

I can see that she seems to be another "Karen."

[LuckyCharms]

90. See, here's the thing.

You are now saying that you think that's she's a "Karen" because she wasn't wearing a mask.

So which is it?

It's ok to judge her because she appears to be a "Karen" because she was not wearing a mask?

or

It's understandable if she threw the soup in retaliation for the unlikely circumstance that her kid got burned by the soup?

or

The color of her shirt indicates that throwing the soup was indeed indicative of lugrheignriuqehgpqewgnoibnq1234567----oooobleppppp, etc.

It's quite simple why you are getting some pushback against your initial comment.

What people are telling you is this. Unless it is a true act of self-defense, it is illegal and wrong to throw soup into someone's face. Period. There are several different ways to solve problems that you are having with people, especially when they mean no malice towards you.

[Doodley]

95. I said in my very first post about this and many others that she shouldn't throw the soup! I wasn't

prepared to be her judge and jury and call her a POS, etc like some have because I know that people can breakdown, they can lose it, they can do things that are out of character, they can jump off bridges. That isn't to excuse her. However, I am so over people who don't give a f..k about those who are trying to stop the spread of covid, and all their BS excuses. She appears to be one of them. She obviously has a general lack of respect for other people. Throwing the soup AND not wearing a mask. F..k her!

[SMC22307]

94. The scenario you described is quite, um, creative? Here's the soup-thrower flipping the bird...

after assaulting the manager:

https://www.tmz.com/2021/11/09/tx-restaurant-manager-pressing-charges-angry-soup-thrower/

She's a POS with anger-management issues.

[Doodley]

96. It took me a bit of time to come around to it, but I agree!

[LuckyCharms]

72. I'll judge her then.

No matter the context, you cannot throw soup into someone's face.

The soup thrower is a fucking low life.

And I haven't even watched the video before typing this.

[Doodley]

86. I agree, and I note the soup thrower wasn't wearing a mask. A complete

lack of respect for other people.

[Skittles]

80. sorry, that is ridiculous

there is NO good reason to throw soup in a worker's face - NONE

[Doodley]

88. I agree and I would have said so to her if I was there.

[Polybius]

91. Hot soup can burn you, it's the chance you take when you buy it

Excuses like these are why we lose elections.

[dalton99a]

15. POS is not a nurse

[catsudon]

19. yep

i 'm sure she works at a gamestop in tempele texas, and not a nurse.

https://imgur.com/a/veAEuB4

[dalton99a]

20. +1

[catsudon]

21. tyvm

i fail at posting image

[Demovictory9]

33. lock her up

[Takket]

54. Apparently "whats important" is soup at the exact temperature she wants, and not grammar.

[skypilot]

34. How cute.

I love the dainty little pose being struck by the psychotic soup-thrower.

[KentuckyWoman]

18. Bullies bullies everywhere.

I'm not at all saying all whites are bullies but it seems to be the bullies are always white.

I'm not talking about gangs or drug cartels or wars genocides ... people of all sorts can be violent. I'm talking about the every day garden variety "I'm superior and you are beneath me" bully who just gets off on treating other people like shit.

The internet is full of it. It was before the TFG made it "cool". Retail and restaurant has always has some of it but it seems off the charts now. To the point I won't eat out, even outdoors because every time someone at another table is treating "the servants" like garbage.

If you want to know why people don't want these jobs ... this is it.

[cinematicdiversions]

107. What kind of racist crap is this?????

This incident has nothing to do with race or privilege (With the exception of the employee being thinner and more attractive than the assailant)

If you want to see simular incidents with POC bullies attacking service workers YouTube is your friend. There is certainly no shortage of POC's attacking and belittling people they feel are inferior.

[KentuckyWoman]

110. Oh I'm sure

if you look hard enough you can even find reports of Canadians acting like this - maybe even some who aren't white.

Of course people of all types are bullies. My view on this is from a wider perspective than simply attacking people behind the counter. I view this behavior as a symptom of a larger problem.

[Klaralven]

24. She came into the restaurant intending to throw the soup

The way she casually takes off the lid? Clearly getting ready to throw it.

[MustLoveBeagles]

36. Absolutely

[Prof. Toru Tanaka]

100. And "intent"

will likely put her in the slammer for a little while.

[marieo1]

28. Disgusting piece of humanity

What a disgusting human being...........she needs to be locked up NOW!!

[3catwoman3]

30. While there is no doubt way too much undiagnosed and untreated...

Last edited Sun Nov 14, 2021, 03:25 PM - Edit history (1)

...mental illness, this is just shitty behavior from a chronological adult who is behaving like a toddler.

[cinematicdiversions]

108. Mental Illness is not an excuse.

If you cannot behave yourself as an adult you should not be interacting with the public. Mental illness or not.

[3catwoman3]

111. I quite agree.

[Judi Lynn]

37. She should be denied service to all restaurants nationally for a year. n/t

[Takket]

56. that will be easy enough, since she'll be in prison.

[phylny]

50. Plexiglass barriers are looking pretty good right about now.

[Takket]

52. anyone have any idea why the service industry is struggling to find people to hire these days?

It is a mystery..............

[Texasgal]

55. What's more shitty

is that this soup was menudo which is very spicy. Poor girl had that stuck in eyes and face!

[SMC22307]

89. Americans who wonder why the service industry can't find workers...

need to watch this video. Spicy soup to the eyes and nasal passages is bad enough -- I'm just thankful it wasn't worse for that poor manager!

[alphafemale]

103. Soup is generally kept at ready all day and needs to be kept very hot.

Otherwise it would breed bacteria and be risking getting people very sick.

[North Shore Chicago]

104. There was a solution for her hot soup.

".....You just put your lips together and blow."


Lauren Bacall knows best.

[yellowcanine]

105. Soup Nazi!

[misanthrope]

112. Annie Wilkes was a nurse, too.

Just saying.