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Sat Nov 20, 2021, 11:53 AM

Tesla drivers left unable to start their cars after outage

Tesla drivers say they have been locked out of their cars after an outage struck the carmaker's app.

Dozens of owners posted on social media about seeing an error message on the mobile app that was preventing them from connecting to their vehicles.

Tesla chief executive Elon Musk personally responded to one complaint from a driver in South Korea, saying on Twitter: "Checking."

Mr Musk later said the app was coming back online.

The Tesla app is used as a key by drivers to unlock and start their cars.

Owners posted a multitude of complaints online about not being able to use their vehicles.

"I'm stuck an hour away from home because I normally use my phone to start [my] car," one owner tweeted.

About 500 users reported an error on the app at around 16:40 ET (21:40 GMT) on Friday, according to the outage tracking site DownDetector. Five hours later, there were just over 60 reports of an error.

https://www.bbc.com/news/technology-59357306
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Oopsy!

10 replies, 1052 views

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Arrow 10 replies Author Time Post
Reply Tesla drivers left unable to start their cars after outage (Original post)
Jilly_in_VA Nov 2021 OP
USALiberal Nov 2021 #1
Zorro Nov 2021 #2
USALiberal Nov 2021 #3
Zorro Nov 2021 #4
beaglelover Nov 2021 #7
Miguelito Loveless Nov 2021 #8
SmartJellyfish Nov 2021 #5
USALiberal Nov 2021 #10
Voltaire2 Nov 2021 #6
USALiberal Nov 2021 #9

Response to Jilly_in_VA (Original post)

Sat Nov 20, 2021, 12:08 PM

1. Wow, no backup way to start it?

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Response to USALiberal (Reply #1)

Sat Nov 20, 2021, 12:12 PM

2. Yes there is

Depending on the model, Tesla has a key fob or key card that can be used to drive the car.

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Response to Zorro (Reply #2)

Sat Nov 20, 2021, 12:14 PM

3. Ok, so not that big a deal? Nt

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Response to USALiberal (Reply #3)

Sat Nov 20, 2021, 12:15 PM

4. Not really

There have been some reported cases of people leaving their fobs/cards at home and ending up driving to areas that don't have cell phone coverage, and end up not being able to drive after getting out of the car. But they're idiots.

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Response to Zorro (Reply #4)

Sat Nov 20, 2021, 12:24 PM

7. Correct. I always have my key card in my wallet although I very rarely need to use it.

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Response to Zorro (Reply #4)

Sat Nov 20, 2021, 12:57 PM

8. And that only happens if you close the app on your phone

If you leave the app running, it is already “logged in”, so you can still unlock and drive the car through Bluetooth connection. If you close the app, it would be unable to authenticate, meaning you’d have to use the keycard. I drove on multiple errands yesterday completely unaware of the outage.

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Response to USALiberal (Reply #1)

Sat Nov 20, 2021, 12:19 PM

5. Two ways

Your primary way to unlock and start the car is Bluetooth connection. No internet or app required. There are also two card keys provided which you should be carrying one on your person like a credit card or driver's license. Anyone getting locked out is not using the car correctly.

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Response to SmartJellyfish (Reply #5)

Sat Nov 20, 2021, 01:06 PM

10. Thanks!! Nt

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Response to USALiberal (Reply #1)

Sat Nov 20, 2021, 12:21 PM

6. Of course there is.

Every car comes with either cards or fobs that can unlock the car.

Tesla reporting in the media is generally shoddy unresearched bullshit.

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Response to Voltaire2 (Reply #6)

Sat Nov 20, 2021, 01:05 PM

9. Thanks! Yes, people love to hate him!

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