We are currently experiencing high call volume.

[NightWatcher]

No you're not.
If it's every day, all day long, it's not the "higher than expected" call volume.
It's that you cannot adequately staff your company/agency.

I know we are circling the drain and about to die from fascists and climate disasters like running out of food and water, but damnit if you cannot service the public, you have failed. The IRS is years behind and the state agencies deep in the weeds too, but if you or I slip, it's fines and more crap.

Rant over but just stop trying to make it sound like all of a sudden too many people are trying to call (insert every customer service number) at this current time and you couldn't seen it and planned accordingly.

[XanaDUer2]

1. I called my id monitoring service

The other week, was on hold an hour, then hung up

[Boomerproud]

2. Lord yes! I moved a month ago and that was stressful enough

without spending hours on the phone with the post office.utilities and signing up for Social Security. Time not well spent!

[SCantiGOP]

3. That's only the second biggest lie

#1: Your call is important to us.................

[Betty88]

4. Called the IRS yesterday

The robot said "Just hang up" or words to the effect. Seems like they have a back log of work from mistakenly telling people they owe money they paid months ago. Well that's my issue anyway, I read that they are behind on refunds too. Did trump lay them off too? Another post office like solution from the GOP. Lets cripple the agencies that make us money.

[CrispyQ]

5. If you can even find an 800 number to call.

A lot of them would rather you chat online. I wonder how many customers a chat agent handles at one time? Cuz sometimes you wait & wait for their response, & a few times I could tell they hadn't read my previous comments or they'd forgotten. I'll bet they make them service 3-5 customers at a time.

Why can't you damned customers just deal with crappy service/products?

[moondust]

6. Customer service no longer matters.

User friendliness no longer matters.

Quality assurance no longer matters.

More bells and whistles and gimmicks are what matters when stock price isn't everything--it's the only thing.

New book about Jack Welch that looks into where capitalism went wrong:

~
Gelles shows how Welch’s celebrated emphasis on increasing shareholder value by any means necessary (layoffs, outsourcing, offshoring, acquisitions, and buybacks, to name but a few tactics) became the norm in American business generally. He demonstrates how that approach has led to the greatest socioeconomic inequality since the Great Depression and harmed many of the very companies that have embraced it. And he shows how a generation of Welch acolytes radically transformed companies like Boeing, Home Depot, Kraft Heinz, and more. Finally, Gelles chronicles the change that is now afoot in corporate America, highlighting companies and leaders who have abandoned Welchism and are proving that it is still possible to excel in the business world without destroying livelihoods, gutting communities, and spurning regulation.

The Man Who Broke Capitalism

Reagan was happy to do all he could to help.

Famous Jack Welch quote:

“Ideally, you'd have every plant you own on a barge” (so you could move the plant elsewhere whenever the slaves started making demands).

[towerbum]

7. Couple of yrs back !

I floated the idea of getting rid of the stock market & put everybody on same level ! you talk about catching holy hell ! Every damn day, all I heard from republican's & that pos TDFG how well the damn stock market was doing ! nothing about the pandemic & wouldn't talk about it because they didn't have a f$#king clue what to due about it ! 1 million dead later, took some people with a damn brain & got the shit a lot better ! love this country , but sometime's don't have the brain's to pour piss out of a boot with direction's on the heel !