Identifying service request priority in our Party
Thought experiment. Think of the needs of Dem constituents as "service requests" for a product. How do we determine priority of handling those service requests, given that we only have so many servers and only so much control over the service tools? How do we triage and intake cases? How do we dedicate limited resources to solving the cases?
How do we rationally ensure (as well as possible) that we're being effective in our representation? How, for example, do we know we aren't overserving a high severity governance case impacting a thousand while a critical severity case experienced by ten million is underserved?
Right now, it seems to me our Party has too much of a "squeaky wheel gets the grease" approach. If you're having a problem, just yell, protest, get on social media, take a mic from legacy media, or call your elected leaders. Unfortunately, that seems like a recipe for pandemonium and poor service to me. A lot of our voters (customers in this thought experiment) live in areas where no one would hear them yell or the elected leaders aren't Dems. And social and legacy media are completely ungoverned trigger- and click-storms in my book.
I tend to rely on certain people as our master mechanics. A short list would be Biden, Obama, Pelosi, Clyburn, Abrams, Buttigieg, Klobuchar, etc. I'd be interested in their opinions about priorities and resource management in our Party. They always seem to have a handle on everything.
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