Zappos website hacked; credit card database not affected, CEO says

[Eugene]

Source: Los Angeles Times

Zappos website hacked; credit card database not affected, CEO says

January 16, 2012 | 10:40 am

Zappos.com, the popular online shoe site, was the victim of a cyber attack by a hacker who gained access to part of the company's internal network through one of its servers, Chief Executive Tony Hsieh said in an email to employees Sunday.

Hsieh said the Henderson, Nev., company was cooperating with law enforcement to undergo "an exhaustive investigation" and that the database that stores customers' credit card and other payment data was not affected or accessed.

"We've spent over 12 years building our reputation, brand, and trust with our customers. It's painful to see us take so many steps back due to a single incident," Hsieh said in a separate email to customers. "Over the next day or so, we will be training everyone on the specifics of how to best help our customers through their password change process now that their passwords have been reset and expired. We need all hands on deck to help get through this."

The company said it would notify the more than 24 million customer accounts in its database about the incident and provide instructions on how to choose a new password; the company has already reset and expired existing passwords.

[font size=1]-snip-[/font]

Read more: http://latimesblogs.latimes.com/technology/2012/01/zappos-hacked.html

[tawadi]

1. This is exactly why

It's a good practice to change passwords frequently and NOT save credit card numbers online.

[onehandle]

2. I got that email. I never click on the links in such emails, because they are often...

...just phishing scams.

Went straight to the Zappos site and started the password changing process.