From CNN: "SiriusXM sued for allegedly trapping customers in unwanted subscriptions"

[grumpyduck]

I bought a new car a few weeks ago and it came with a free four-month subscription to SXM. Fine, ok.

Then a couple of weeks ago I received a letter from them offering to extend the free subscription for three months, but there was a two-dollar "processing charge." Farther down the page, the fine print said that my subscription would then continue automatically, unless I cancelled, at the rate of $29.95 a month.

No way, Jose. I've been down that path before.

And now this shows up on CNN:

https://www.cnn.com/2023/12/20/media/siriusxm-cancellation-lawsuit/index.html

Who wouldathunk?

[Abnredleg]

1. I canceled my subscription with no problem

I forgot to cancel so it automatically renewed. I called them and in ten minutes they canceled the subscription and refunded the charge. I get the sense that they’re nervous about new legislation and are reining in some of their more egregious practices.

[temporary311]

2. I have siriusxm.

I make a note in my calendar for whenever the sub is about to expire. During cancelation, they offer a sub (usually for another year I think) that comes out to 7ish dollars a month, which I find an acceptable amount. But I also knew that was how it worked going in. However, cancelling should absolutely be easier and shouldn't involve having to call or otherwise talk to a representative.

[unweird]

3. Same here

Just got one of those offer emails this afternoon. They have even called me twice now since we bought the car last month.

[mcar]

4. I've had a Sirius subscription for several years

Got the same way. Every year, as soon as they raise the monthly fee, I call them and ask them to lower it. I've never paid more than $8 a month that way.