My husband got a letter in the mail indicating his personal security info may

[a kennedy]

have been breached. It’s from a “Mr. Cooper” c/o Cyberscout PO. Box 1286, Dearborn MI. Not sure what to do about it……looks very legal. Anyone else get this?? Thanks.

[riversedge]

1. I got one but from a large Health clinic here in WI. Seems they did get a lot of

information including my full name and DOB. I am not sure what to do either

[mitch96]

19. Lots of personal info available on line...Just type in your name in google and see what comes up..

Lots of these "find friends" and people search web sites have lots of info on us..
spooky
m

[Bernardo de La Paz]

2. Scam. Cyberscout is based in Arizona. No legit service would use a PO Box

Apparently it was acquired and has a head office in Montreal, Canada.

A PO box is used to hide the actual recipient.

They are phishing for account info. Do not respond.


On the other hand ... does the letter direct you to a Cyberscout web site? Does it give a toll-free phone number that you can check online? What is the letter asking for? Offering free credit info? What personal info are you supposed to give them in your response?

[a kennedy]

6. Thanks.....thought it was odd they'd use a P O Box

[Bernardo de La Paz]

7. I edited my post with a few other questions; if you are interested take a look. . . . .nt

[a kennedy]

10. They are encouraging him to enroll in free identity protection services by

logging onto “www.mytrueidentity.com” and follow instructions. When prompted provide the following unique code to receive services, Please note they are unable to independently take this step for him. He has to do this within 90 days from the date of this letter.

[Bernardo de La Paz]

11. Hmm, mytrueidentity.com seems to be offered by TransUnion the big credit agency

So it could be legit. Still, be cautious.

Best to self-delete your post #10 because it has the code and anybody could use it.

[a kennedy]

12. Right....

and thanks.

[malaise]

16. Scam

Report it and Run

Happy New Year!😀

[ornotna]

3. Found this

https://www.cbs17.com/news/investigators/a-data-breach-involving-mr-cooper-mortgage-company-impacts-millions-of-customers/amp/

[patphil]

4. These things are almost always scams. The PO box is a big tell.

[a kennedy]

5. Right, I thought that as well......

[calguy]

8. Hid personal security info hasn't been breached

but it will be if he responds to "Mr. Cooper".

[usonian]

9. Digging a bit deeper

Sontiq acquired Cyberscout, and TransUnion acquired Sontiq.

Mr. Cooper is a mortgage agency.
https://www.cbs17.com/news/investigators/a-data-breach-involving-mr-cooper-mortgage-company-impacts-millions-of-customers/amp/

So, the breach may be legitimate, though scammers may or may not be using the info. I wouldn’t personally trust Cyberscout. It seems to get crap ratings.

https://www.bbb.org/us/az/scottsdale/profile/identity-theft-protection/cyberscout-llc-1126-97009955/customer-reviews#132224832

Best to check your accounts (credit, bank, etc), and from the article:

You should start by hitting all three credit bureaus, which are TransUnion, Equifax and Experian.

Can’t offer more than this.

Good luck.
Companies are getting hacked all the time.

[mahatmakanejeeves]

13. Mr. Cooper is what's left of the old Washington Mutual.

I have a few shares.

https://en.wikipedia.org/wiki/Mr._Cooper

On October 31, 2023, Mr. Cooper was the subject of a hack which forced the company to temporarily suspend its online services for four days, from November 1 to November 5, 2023. The company has promised to ensure that customers will not be assessed late fees, penalties, or hits to their credit score due to the service outage. On November 9, 2023, Mr. Cooper confirmed that customer data was compromised in the breach, but did not disclose to what extent. On December 15, 2023, a data breach notification filed with the state of Maine, accompanied by a draft letter to customers, specified that the data of 14,690,284 customers was exposed, including name, address, phone number, Social Security number, date of birth and bank account number.

[a kennedy]

14. Yup......whatcha gonna do??

[Bernardo de La Paz]

15. There is a Mr Cooper investment company that had a cyber breach

They are managing it with help from TransUnion.

https://www.mrcoopergroup.com/press-releases/mr-cooper-group-update-on-recent-cyber-incident/

Was your husband doing any online investment, perhaps even with that group?

There is a "mrcooperincident.com" site that gives me a blank screen when I visit. That may be because I block cookies and trackers by default.

I'm seeing a bunch of letters online using that PO box in Dearborn, but nobody seems to be calling them out as a scam.

[a kennedy]

18. No, he wasn't doing any investing......

[Emile]

17. Scammer like Trump, ignore it.

[Arthur_Frain]

20. This is their next revenue stream

We’ve all been compromised online, your info is out there. If it wasn’t my job that did it it was experian themselves. Then they all offer to pay the first year of life lock type services, but you’re on the hook for every $ after that first year. They want you streaming your security now.

Depending on your exposure online, you may or may not want to get a security monitoring service, or you could run all the updates on your security software, change all your passwords and hunker down. Neither fun, but whatever you do when someone sends you an email like that never respond with any personal data, navigate to an official website and start from there.

[a kennedy]

21. Thanks, but it was sent thru the USPS, not e-mail......

[XanaDUer2]

22. About 5 months ago

I got 2 seperate letters from institutions that my sensitive data was hacked via the Move It Russian hack. I'm livid.

[OLDMDDEM]

23. Google it.

[leftyladyfrommo]

24. I don't think it's a scam. I just got notified.

I think I remember something from a while back stating that millions were affected.

I got notified by the Treasury Dept that someone tried to use my social security number on a job application. They are .monitoring my account.

So far all my stuff seems to be ok.

[sarisataka]

25. Mr Cooper, formerly Nationstar

Had a data breach in December. Over 14 million customers data may have been compromised.

https://mrcooperincident.com/

They are giving 2 years of free credit monitoring through Cyberscout

[moniss]

26. They are fishing

for you to send them his SS number etc. so they can "check" to be sure. Throw the letter in the trash.

[moniss]

27. Always keep

all 3 credit bureaus locked and only unlock when you are applying for a loan etc. and you know which bureau they are going to use so you don't unlock the others. Avoid on-line money dealings as much as possible.

[TheProle]

28. Please look here:

https://mrcooperincident.com/

[brush]

29. Caution, eveyone. These scammers are tricky/slick. Mr. Cooper was once my mortgage company.

I got the same letter, twice, just recently by regular mail. I opened them to see maybe they owed me some escrow money of something.

No such luck. They were advising me that my mortgage had been sold and there was a data breach with the new company and my personal info like passwords etc. may have been obtained by who knows who.

There's a toll-free number to call but I've had several passwords, credit card numbers, debit card numbers since Mr. Cooper was my mortgage company so I trashed the letters.

The phishers are good, but not that good. I've been phished by better phishers than them.