Great. I just got a letter from Mr.Cooper, my previous mortgage

[leftyladyfrommo]

servicer, that all my personal info was stolen. They got names, addresses, phone numbers, email addresses and social security numbers.

I got a letter from the government a while back that someone used my social security number to apply for a job.

I have no idea what to do.

[mahatmakanejeeves]

1. Did you see the thread from a few days ago?

Mon Jan 1, 2024: My husband got a letter in the mail indicating his personal security info may

[leftyladyfrommo]

4. Thanks. I posted on that thread.

Mr. COOPER is a huge mortgage servicer. I seem to remember that this affected millions.

So far I don't seem to be affected. My accts all seem ok

[Tree Lady]

7. I have Mr Cooper now not happy at all

my loan was bought out and a month later my info was stolen. I signed up for the service that checks your credit and other stuff but very upset. I can't change without spending a ton of money since interest rates have gone up.

[Chainfire]

2. My wife just got a message from King Charles III, offering to grant her $500,500,000 dollars. We were suspicious

because it wasn't pounds. I was a little surprised that a King would use a gmail account, but a thrifty king is a good king.

[MagickMuffin]

3. Have you contacted the appropriate authorities?

FBI, IRS, Social Security?

[Chakaconcarne]

5. We had our identity stolen recently from our accountant...

Someone attempted to file taxes (and failed) last year under our name... The secretary of state notified us and gave us an official letter...

From our accountant... the identity thieves have our SS#'s, income, employer, names, address.... all of it.. Fuckers... Account firm was like....whoopsie...

We had to file taxes by mail and got them submitted in May '23.... and included all the documentation we had re: the breach... We consulted with an IRS agent in person and had all of our ducks lined up... All was good, all was clear. We have a substantial refund coming back to us.... Our taxes and documents are still "in processing" and we've been told it can take up to 480 days since we submitted...

We were provided a measly 2 year free credit monitoring service and we've put some security layers on applying for credit.

Hope it doesn't get as complicated for you.

I've read that the inflation reduction act is supposed to help bring this 480 days to less than 120, but it hasn't been implemented... can't imagine what it would be like if the GOP got their IRS defund through.

[sarisataka]

6. Mr Cooper, formerly Nationstar

Had a data breach in December. Over 14 million customers data may have been compromised.

https://mrcooperincident.com/

They are giving 2 years of free credit monitoring through Cyberscout

[Tree Lady]

8. Oh great they just had one in October

I am super mad I am stuck with them, I asked the bank I got loan at if it would be bought out, oh no they said. Now I wish i would have paid a bit more to be with my credit union.

[sarisataka]

10. I work in insurance

And Mr Cooper has a reputation. Unfortunately not a good one...

They changed their name because some companies were refusing to do business with Nationstar. It seems the only change has been to the name.

[Tree Lady]

14. I know all about them now

I can't afford to refinance to higher interest.

[2naSalit]

16. Well...

My browser security wouldn't let me open the link to their web site, for what that might be worth.

[Timewas]

9. Why

Why are these companies not being held accountable for any losses caused by their shoddy security??

[Deuxcents]

11. I had Mr Cooper but my loan was bought out by Roundpoint.

It’s not very reassuring when a major loan is suddenly bought out by a company ya never heard of. Been about a year now but I’m always checking my balances and credit.

[leftyladyfrommo]

12. Mine was just transferred to another

company about 4 months ago.

I never had problems with Mr. COOPER.

[XanaDUer2]

13. About 5 months ago

Two companies I deal with let me know my information was taken in the Move It hack. My bp skyrocketed. I've done everything to protect that. They offered some bs credit monitoring. I already have 2 CM services. I just checked today. I called a lawyer, actually to complain. They were advertising a class action lawsuit and I'm pissed and feel like companies need to pay for stuff like this. Its so unfair.

[Elessar Zappa]

15. Same here.

I still can’t work out if it’s a scam or not.

[Caliman73]

17. I have mail tracking from USPS...

Seems I have a letter from Mr. Cooper waiting for me too. I have credit monitoring already but will check it out.

We bought our home in 2016. My mortgage bounced around from UWM to Mr. Cooper to Roundpoint, back to UWM, back to Mr. Cooper and finally ended up with Freedom Mortgage for the last 18 months.

[zuul]

18. Great.

Wells Fargo just sold my mortgage to Mr Cooper. I can't decide which is the bigger crook, Wells Fargo or Mr Cooper. They both suck.

[Justice]

19. Do these companies not have document retention policies?

My adult child just received notice of a data security breach - from an ambulance company.

The ambulance ride occurred in 2013.

The company was sold in 2022.

The data was supposedly held for “legal reasons”

Why retain data from 11 years ago?