AT&T will give $5 to customers hit by cellphone network outage

[Yo_Mama_Been_Loggin]

DALLAS (AP) — AT&T says it will give affected customers $5 each to compensate for last week’s cellphone network outage that left many without service for hours.

The Dallas-based company said on its website that customers will get the $5 credit on their account within two billing cycles. The credit does not apply to AT&T Business, prepaid service or Cricket, its low-cost wireless service. AT&T said prepaid customers will have options available to them if they were impacted, although it did not elaborate on what those options might be.

The outage knocked out cellphone service for thousands of its users across the U.S. starting early Thursday before it was restored. AT&T blamed the incident on an error in coding, without elaborating, and said it was not the result of a cyberattack.

https://apnews.com/article/cellular-att-outage-compensation-five-dollars-5fca100330ed57960ac43dc4e3240a21

Wow! How generous.

[AZSkiffyGeek]

1. My bill is $150 a month

In other words, $5 a day. That seems more than reasonable for losing service for less than half of one day, especially since I never actually noticed a loss of service.

[Johnny2X2X]

8. I don't pay by the day

I pay by the month. I paid AT&T for a month of uninterrupted service and they didn’t hold up their end.

The month should be free.

[AZSkiffyGeek]

9. Good luck with that argument

[Johnny2X2X]

10. Not even going to argue it with them

But I did argue that successfully with Comcast before.

[brush]

2. This is one reason why I still keep my land line...as well as the cell.

[AllaN01Bear]

5. hear . hear. power goes out , use old dial phone .

[LeftInTX]

6. I don't think we even have that option anymore. We had cable phone.

I heard AT&T is no longer offering traditional landlines

https://www.cnn.com/2024/02/05/tech/landline-phone-service-phasing-out/index.html

[AllaN01Bear]

7. existing land line.

[brush]

11. It's just a land line, not as old as a dial phone.But yes, it works when cells go out.

[Shermann]

3. That's enough to buy a Shamrock Shake!

Thanks, AT&T!!!

[jimfields33]

4. They really don't have to give anything. 4 hours for 5 dollars times every customer is real money.

Good for the company especially since they aren’t forced too.