Actually if consumers were on top of things they could change that. I became tired of paying the

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high internet and phone costs, and found a provider that saves me 30 dollars/month.

The other issue is that a lot of people are moving away from land lines and using their cellular service provider for phone service. AT&T and others solution to that is increase the local rates to offset the loss.

What I am trying to say is there are alternatives, it just is a lot of people either are not aware, are too complacent for whatever reason, and continue with what they have.