Angry Papa John’s customer posts delivery man’s racist voicemail online

[47of74]

Another reason not to eat Papa John's....

Two Papa John’s Pizza employees in Sanford, Florida were fired after an irate customer posted a racist voicemail the delivery man accidentally left after “butt-dialing” the customer on Sunday night.

The Daily Dot reported on Monday that the manager of the store confirmed the customer’s video is authentic, adding that the store had received more than 300 angry calls in response.

In the video, the unidentified customer states off-camera that he tipped the driver 21 percent before showing the phone logs confirming that the driver called again and let loose with a string of racial slurs, not knowing he was being recorded.

“That’s the only requirement for being a n----r in Sanford,” the driver tells a co-worker, while complaining about the tip. “Yeah, they gave me five bucks there. Fine, outstanding African-American gentleman of the community.”

Here's the video - warning: highly offensive language;

[HockeyMom]

1. Sanford?

Home of George Zimmerman.

[Baitball Blogger]

12. Yup.

I don't live far from there. It's the kind of place where a priest's benediction in City Hall can purify a program that was borne of fraud and conspiracy.

[russspeakeasy]

31. I live close too and it doesn't surprise me.

porta johns promoting civility..

[csziggy]

28. Sanford, the town built by a racist, and where Jackie Robinson had to flee

[HockeyMom]

52. Have never eaten there, and never will

I would rather to go my LOCAL pizzeria and support SMALL BUSINESS Owners, than a stupid, bigoted, GROSS, pizza CHAIN like Pappa John (or Dominos).

[arely staircase]

2. racism aside

since when is 5 bucks a bad tip?

[BlueCaliDem]

14. I guess it depends on the color of skin the tipper has.

I see people in a family of four tip the waitress $3.00 here in SoCal. It's shameful.

I tip, at minimum, 16% if the service was lousy {and that's only happened to me a few times over the years}, but I usually tip them a $20 dollar bill if under $100.00. More, if over.

[cstanleytech]

22. Its only shameful if the server was good and the person has more money to leave a bigger tip.

If the server is bad and or the person doesnt have more money to spend then 5 bucks is a very good tip imo.

[BlueCaliDem]

24. We just adopt the opinion that if we can't afford to tip, we won't go out to dinner.

Five dollars might be a good tip on a ticket that's $25 or less (two people). But it's shameful if we, a family of five with a ticket for around $78.00, tip less than $20 dollars. It's just wrong because five people can leave a heck of a mess and need lots of attention all throughout.

But that's just our opinion.

[cstanleytech]

25. Sure if you have 20 to spare then tip it but

not everyone has that much especially these days and especially those who live on a fixed income and they might have to save the money just to go out to eat once every 3 to 6 months.

[Skidmore]

38. Thank you for injecting a little reality into this conversation.

Not everyone who goes out once in a while is doing so with a large budget for recreation.

[arely staircase]

26. in texas the trick is tip double the tax

which is 8 percent. I always try to do a little better so a five buck tip to me is appropriate on my average pizza delivery.

[freshwest]

17. I'm wondering about that, too.

[lunasun]

29. Oh i thought you heard when that is a bad tip on the tape

he said it enough times!! There is no racism aside
it doesn't matter if it was a $10 tip
he had to bring it to him and be tipped by him

[arely staircase]

45. huh?

eom

[Incitatus]

3. He's complaining about a $5 tip for delivering a pizza?

I would have assumed that was at least average, if not a little better.

heh, He's showing the drivers cell phone # in that video. Not good for the driver.

[LisaL]

5. Depends on how much the order was for. But 21 % is totally respectable.

I can't imagine he is constantly tipped more than 21 %.

[W T F]

35. The video showed the order was $15.26. A $5.00 tip is over 30%

[Pirate Smile]

36. Jeezus, WTF? I'm not listening to it so I'm glad you pointed that out. How ridiculous, bizarre &

hateful.

[Nay]

44. I was wondering how many pizzas the guy ordered, if he thought $5 was a bad tip. Jeez, this

driver is an idiot -- he got a 30% tip! What did he expect -- a 100% tip??

[MADem]

40. He probably gets three bucks every time he rings a doorbell--if he's lucky.

And that's no matter how many pizzas he's carrying. Five bucks is probably an "eyes light up" moment.

Delivery isn't waiting on table--no one's taking orders, opening wine bottles, getting drinks, bringing dessert and coffee, and more tartare sauce and lemon slices, here.

The guy is ringing a doorbell and handing over some boxes. It's not the same as providing table service at a restaurant, and it isn't compensated in the same way, either.

[Just Saying]

47. THIS ^^^

Pizza delivery isn't the same as waiting tables and the norm is a couple of bucks and NOT 20% or whatever. I do tend to overtip a delivery guy assuming he's on time and I add more if he has to come upstairs or the weather is bad but that's just me.

[Thegonagle]

55. Neither serving nor food delivery is an easy job. I've done both.

They're actually both pretty tough to be good at, and they're both compensated rather poorly. It took awhile longer to happen to drivers than servers, but most drivers at the big chains are now paid less than minimum wage in every state where tip credit wage is allowed. And if you thought that the addition of the "delivery charge" resulted in drivers making more money, think again.

Delivery is harder than it looks because you don't witness 95% of the work that goes into it. Driving your order--possibly along with 1-5 other orders depending how busy/understaffed--to your house/apartment/office/hospital/hotel room/workplace/wherever in an expedient manner isn't exactly a relaxing Sunday cruise.

And given how expensive it is to own, operate, and maintain a car these days, your good tips are appreciated when you "waiter on wheels" arrives.

No sympathy for the racist though! I've found that most black people, like most other people, tip just fine.

My average tip is just shy of $4 most days. And I thank you very much.

[MADem]

56. I appreciate a good delivery person, and like my brother in Sanford, I compensate them

well. I also live really, REALLY close to the places from where I order, so I'm not contributing to wear and tear on anyone's vehicles.

Delivery isn't easy, I agree (I have experienced lousy delivery, where my stuff went somewhere else, where a key part of the meal was left behind, where the beverage was completely wrong) but waiting on tables--if I had to pick one job over another -- is a harder job. There are no 'seated respites' plugging the address into the GPS and driving to one's destination. Servers are on their feet for their entire shift, carrying trays of food, listening not just to one (irate) customer at the door, but every one around the table, eating their meal, with a demand, a gripe or an opinion. In lots of places, the tips are split with the busboys (and busgirls) who provide beverage backup as well as the usual table-cleaning.

Neither job is in the Top Ten Most Glamorous Jobs, but at my age, if I got flung back into the workforce with those two choices, I'd rather be delivering, even though it is a more DANGEROUS job (you're more likely to be robbed delivering a pizza to a door than a table) and there's the car maintenance thing. I don't have the stamina to wait table anymore (though I did do it for a few years as a kid).

[Jimbo S]

57. I was told by a former deliverer

to tip an amount equalling a gallon of gas.

[Skittles]

4. WTF

I know these people exist but it is still shocking to hear it for yourself

[RedCappedBandit]

6. Um, wtf

[quinnox]

7. smooth move

what an idiot! You might check to put your phone in a different place than where it can auto dial back the last number before you go on a racist tirade.

Maybe we will see this guy on a future episode of World's Dumbest criminals?

[zbdent]

8. Fired by Papa John's?

I would have thought he'd get promoted for this kind of behavior ... oh, wait ... it wasn't about Obamacare ...

[47of74]

19. And he actually said the N word instead of saying things in code...

....like Papa and Republicans in Congress do.

[SidDithers]

9. ...

Sid

[siligut]

10. It sounds like the racists says he wasn't tipped

So he is a liar and a racist. This is disgusting to listen to, but I am glad the customer posted it.

[redqueen]

11. Absolutely sickening.

And the people laughing along with him...

[dmr]

13. How can you ever trust that assholes like this don't taint your pizza?

Especially on subsequent deliveries?

This makes me sick.

[oregonjen]

16. I would imagine that customer will not patronize Papa John's after that.

[whathehell]

15. WTF?...I waited tables for years and 21 percent is a GOOD tip!

Ewwwwww...Scumbags.

[bunnies]

59. Not to mention...

you actually have to earn your tips when you wait tables. Not just ring a friggin doorbell and take off. What an asshole!

[whathehell]

60. Yes, thanks for pointing that out. Waiting tables is very hard, very stressful.

Those racist pricks -- I'm so glad they were reported on and fired.

[bunnies]

61. Me too.

Years ago I worked at a high-end restaurant at the beach. I spent an entire shift one night doting over a table of 12, I'll never forget it. Their tab was over $500 and they left no tip at all. Now THATS a reason to be pissed off! Those little pricks have no idea. And then to be racist on top of it?! Someone needs a slap!

[whathehell]

63. OMG....Five hundred buck tab with NO tip?

Was your restaurant one that would NOT let you run after the party and ask "Excuse me, but was there something wrong

with the service"? That was SOP in the classier places I worked...I don't know if management knew about it,

but some of us did that.

[bunnies]

64. I dont know what managements SOP was...

but it was actually the bartender that ran after them. They said they thought gratuity was included. Yeah. When theres a line on the check for tip and you leave it blank that means something. People dont understand what it means to work for three bucks an hour. And they were that table. You know. The ones who want something every time you walk by. Does anyone need anything? I'll have another glass of wine. Anyone else? No? Then you bring the glass and its... Oh, I'll have one too. I ended up with 50 bucks. Gee thanks.

[whathehell]

65. Well, good for him and for you too....At least you got something out of it, ,

even if it was only a lousy 10 percent.

I know EXACTLY what you're talking about -- Once, during a breakfast shift, I even received

an insult tip of a nickel because the fucker's toast was cold!

I haven't worked that shitty job for thirty years, but even now, sometimes I dream of

being back in some restaurant, waiting tables....I call those "nightmares".

[freshwest]

18. What's with the laughing? That's not funny, period! What's wrong with these people?

How effing obnoxious is that!

[Jamaal510]

20. I actually wasn't offended by that at all.

Whoever that guy was really came off as a nut. It just sounded really crazy to me because I rarely hear people in real-life using the N-word in that manner. Usually I either hear it on rap songs or when people joke around.
Also, what's what that laugh of his? "HYUCK-HYUCK-HYUCK" Who even laughs like that? That's the kind of laugh I'd expect out of a cartoon character. Didn't Jabber Jaw the shark used to laugh like that?

[TrollBuster9090]

21. The most outrageous part of this video is the fact that somebody would actually ORDER from Papa John

Given the attitudes of its plutocratic scumbag founder and CEO, EVERYBODY should be boycotting Papa Johns!


And if you racists want more money, ASK SCHNATTER for it. He claims he's going to 'pass the cost of Obamacare' on to his customers. Big deal. He's been passing the costs of paying his employees a living wage to his customers for years, like a lot of people in the fast-food industry. Fast food workers are being exploited left right and center. Many of them have the common sense to organize a union. But it's the ones who get paid slave wages, and then blame it on the CUSTOMERS for not giving them a big enough tip, rather than the OWNER for not giving them a living wage that I never understand.

http://www.usatoday.com/story/money/business/2013/01/14/pizza-papa-john-schnatter/1566364/

[Just Saying]

48. Exactly!

I haven't ordered from Papa Johns since he started running his mouth! He's the perfect example of a rich man who is out of touch and doesn't care at all about his employees. There are tons of pizza places and I'll never order from them again.

[Left Coast2020]

23. Make sure the Libural media gets wind of this

Papa John himself won't be very happy. More biz now for Round Table or Mt. Mikes.

[Notafraidtoo]

27. I work at PJ part time as a second job while in school.

And i can tell you drivers tend to be rather racist, many stereotype African americans as non tippers which by the way isn't true i think they have some kind of bias making them think it is true,drivers often come back to the store and complain to one another on the very rare occasions they are not tipped and if the person happened to be non white they tend to use the persons race in their complaints.

A 5 dollar tip is above average for a delivery driver, anything Three bucks or more is reasonable depending on the order anything below 3 bucks is pathetic and rare.

I find it strange the driver called the customer,this makes me think they didn't answer their door or wasn't home and maybe this sickening rant had something to do with that ( no excuse of course) but when people don't answer the door it does make you a bit angry cause you lose money and often have to make the trip again to the same address although i have no sympathy for this racist jerk.

I often argue with my racist co workers when they rant about race and let them know it isn't true for me and maybe if they were nicer at the door they would be tipped,also throw in you cant dislike a entire group of people for the actions of one person and point out that when a white person doesn't tip them they don't go on a rant about white people so why would they for another race.

[MADem]

41. Good grief--I just said the exact same thing upthread about tip amounts!!

Three bucks typically, five bucks ... whee!

[otohara]

30. Crappy Pizza - So Much Sugar

that's why John Schnatter is so fucking rich, his pizza dough is subsidized by the sugar industry.

[47of74]

39. It's like eating a slab of grease

[Renew Deal]

32. $5 is a lot for a $20 pizza order.

[W T F]

33. I guess the only requirement for being white trash in Sanford is not being able to stay.....

gainfully employed as a pizza delivery boy for Papa John's.

[winstars]

34. Play this recording to the fucking SCOTUS before they get rid of the Voting Rights Act!!!

Yeah, no more racists out there, hey y'all got a Negro President right???

As a white NY'er I must say, "FUCKING CRACKER ASS CRACKERS"

post=racial my ass...

[Snotcicles]

37. $5.00 tip if you earn $7.50 an hour is 40 minutes of labor. nt

[MADem]

42. Your copy of the voicemail has been taken down. Here's another:

[bravenak]

43. I can't believe he made it into a song.

He sounded so stupid.

[SoCalDem]

46. Sadly, racism never went away...it went underground.

My friend (who's my age...old. ) said that in a way the civil rights movement did what it could in its day, but in some ways the old system was safer and easier. He said he grew up in the era where he KNEW whom his "enemies" were, and there were distinct rules about where one could be and could NOT be..whom it was safe to talk to, to touch etc. There was never any doubt about it. He said that he and his wife worried every day of their kids' lives that that they would come up against a racist cop who pretended to not be..He said that when he was young everyone in his neighborhood KNEW that the law was racist. Covert racists are just as dangerous..maybe more, since so many of them are good enough liars to get elected to public office.

[JustAnotherGen]

54. +1

[Tommy_Carcetti]

49. Glad to know George Zimmerman's remained gainfully employed. nt

[KamaAina]

50. So George Zimmerman got a job?

[shenmue]

51. Oy oy oy

Some people.

[JustAnotherGen]

53. I can't believe we are using this thread

To debate tipping.


Regardless of what the guy did or did not tip -


Since when is calling someone a N8gger acceptable?


I'm going to say it again - as a black American -


This is vile, disgusting, maggot ridden country with a dark, evil heart.


And this ONCE again - proved me right.


Post Racial my ass.

[Catherine Vincent]

58. ...

[bunnies]

62. We're debating tipping because...

we all already know that ignorant racist shit has no place in civilized society. Of course its not acceptable. Not even a little. No need to debate.

[JustAnotherGen]

66. Here's the thing

Regardless of what he tipped - that guy was going to call him a n*gger.

Ever been called one?

I have.

I'm telling you - what the guy did or did not tip is irrelevant. He was called a n*gger because it is still socially acceptable to do so in America amongst a chunk of white Americans.

Guarantee you the delivery guy already has another job with someone who applauded his language.