Cleveland dispatcher who took Amanda Berry's call is disciplined

[alp227]

By Rachel Dissell, The Plain Dealer
on September 06, 2013 at 5:30 PM, updated September 06, 2013 at 8:58 PM

CLEVELAND, Ohio -- City officials today reprimanded the dispatcher who took Amanda Berry's 9-1-1 call in May when she escaped from Ariel Castro's Seymour Avenue home.

Dispatcher Jack Purdy was scolded for failing to stay on the line with Berry until officers arrived on the scene, which violated city policy.

Communications Commander Thomas Stacho said in a letter (see letter in document viewer below) that Purdy could have been more compassionate and demonstrated more empathy in his dealings with Berry.

He also said he recognized that Purdy, who has been with the city for four years, efficiently got the police to respond to Berry's call that she was a kidnap victim who had escaped her captor.

full: http://www.cleveland.com/metro/index.ssf/2013/09/cleveland_dispatcher_who_took.html

[Politicalboi]

1. There were neighbors there to help her

They let her use the phone. It's not like she is alone and the man is chasing her. At least the 911 worker was possibly able to help someone else out who wasn't surrounded by a crowd of people.

[lpbk2713]

2. I don't know about the compassion and empathy part.

A line has to be drawn somewhere. In this case there wasn't time to think it all over.

Getting personally involved could lead to decisions that could have bad results.