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Howard Dean: The WH will not make the ACA fix date on November 30th (Original Post) bigdarryl Nov 2013 OP
Nah. It took the heat off while the worst got worked out Pretzel_Warrior Nov 2013 #1
There was a fairly comprehensive article by the NYT describing what the problems were. Jesus Malverde Nov 2013 #6
True. One would hope a person can print out confirmation Pretzel_Warrior Nov 2013 #8
I hope it's easy to resolve...nt Jesus Malverde Nov 2013 #9
Seems to me the worst issues have been fixed BlueStreak Nov 2013 #11
that sure helps howie. spanone Nov 2013 #2
It *would* have been dumb... gcomeau Nov 2013 #3
It's Software, there's no such thing as The Last Bug Cigar11 Nov 2013 #4
Stop taking what the M$M and the right says about anything regarding Obamacare seriously uponit7771 Nov 2013 #5
Say it aint so!! Puzzledtraveller Nov 2013 #7
My Chase online account is constantly being shut down for maintenance vinny9698 Nov 2013 #10
 

Pretzel_Warrior

(8,361 posts)
1. Nah. It took the heat off while the worst got worked out
Fri Nov 8, 2013, 12:27 PM
Nov 2013

My understanding is a lot of the access issues are resolved. What are the major hurdles being encountered TODAY?

Jesus Malverde

(10,274 posts)
6. There was a fairly comprehensive article by the NYT describing what the problems were.
Fri Nov 8, 2013, 12:34 PM
Nov 2013

One misleading aspect is people think they have signed up for insurance but they actually have not gotten the confirmation from the private company that they signed up with. The article implied some of these applications were being lost and never actually making it to the insurers.

In think until you have a card from the company you signed up with I would keep an eye on it, to make sure your application wasn't one of those lost on the back end.

When buying something online, the transaction can only be considered complete when the product has been delivered.

 

Pretzel_Warrior

(8,361 posts)
8. True. One would hope a person can print out confirmation
Fri Nov 8, 2013, 12:38 PM
Nov 2013

And/or get confirmation email specifying which insurance company was chosen. Then, both insurance and individual will have matching records to cross reference when individual follows up with the company.

 

BlueStreak

(8,377 posts)
11. Seems to me the worst issues have been fixed
Fri Nov 8, 2013, 01:10 PM
Nov 2013

at least those dealing with shopping.

They really should take down or rework the "Learn" section because that is EXTREMELY misleading. Does far more harm than good.

I think most of the difficult problems that remain are in the back end, after the customer has done research.

Sibelius quoted some statistics at the Senate hearing this week.
http://online.wsj.com/news/articles/SB10001424052702303309504579181763508216406

At this point, I think the administration is hiding behind the website problems because they are embarrassed about the number of sign-ups. They aren't doing themselves any favors by throwing the website under the bus. They should just be up front about it with a message such as

"Healthcare.gov is working. xxx thousand people are shopping successfully every day. We are aware af numerous issues that need to be addressed to make the process smoother, but the system is working and allowing people to enroll every day. We know that this can be a complicated decision, and we know from the Massachusetts experience that many customers want to take a few weeks to weigh their options, so it is not surprising that the actual enrollments are starting slowly. Although we are making improvements every day, there is no need for people to avoid getting on the system to begin the process of looking at their choices. We are open for business."

 

gcomeau

(5,764 posts)
3. It *would* have been dumb...
Fri Nov 8, 2013, 12:33 PM
Nov 2013

...to say "everything will be fixed" by then.

But they didn't say that. they said it would be working for the majority of users. Don't put words in their mouths, we get enough of that from the other side.

Cigar11

(549 posts)
4. It's Software, there's no such thing as The Last Bug
Fri Nov 8, 2013, 12:33 PM
Nov 2013

trust me, without milestones, De-bugging goes on forever.

vinny9698

(1,016 posts)
10. My Chase online account is constantly being shut down for maintenance
Fri Nov 8, 2013, 12:48 PM
Nov 2013

This happens about once or twice a month. No big deal, it is just normal for any online business.

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