Healthcare.gov Sign In Problem Solution

[whiteroses]

I created an online account on Oct. 1 and have never been able to sign in to healthcare.gov. I phoned the marketplace on Nov. 6 and filled out an application on line with a representative. I was still not able to sign in today after the site issues have been fixed. I just called and spoke to a marketplace representative at healthcare.gov. She was also not able to log me in so she suggested I create a new account using a different username and password. I changed my username and clicked on "Forgot your Password". I then received an email to start the process all over again. The representative was then able to connect my application which I filled out over the phone with my new account. I'm now about to walk myself through the plans that are available. Good luck.

[Schema Thing]

1. I don't quite understand...

I'm curious, because I have had almost the exact same scenario with my efforts.


Are you saying you started from scratch - totally creating a new account as if it where the first time you had been to healthcare.gov?

[whiteroses]

2. yes

You might try calling and talking to a representative. They walked me through the whole process. They can also see if your current account will work or not.

[Schema Thing]

3. Thanks. Did you use your same e-mail addy that you had tried to use before?

[whiteroses]

4. same email

Sorry to take so long getting back to you. Have been out since my last post. I was able to use my same email address. The marketplace representative wasn't sure if my same email address would work but it did. Hope you had some luck.

[Schema Thing]

5. No prob. I haven't tried yet, but will later this eve.

[whiteroses]

6. Were you able to get your account taken care of?

I tried to log on a few minutes ago and it took a couple minutes to log in because there were so many people on the site. Amazed I have 24 plans to choose from. As a sole proprietor with a group of only one person I only had two health care plans available to me for the last few years through my local Chamber of Commerce group administrator. Good luck.

[Schema Thing]

7. just tried - no go

then tried calling, and was offered to apply by phone. I declined, because it seems to me there is no way to properly shop 30+ different policies by phone.


She said it's probably a website issue, and reminded me to clear cookies. So I guess I'll wait a few days and try again.

ugh... this is fookin frustrating.

[Schema Thing]

8. Ok, I was able to get an account and start an application

last night. Site was working well. It will take some time to actually do proper comparison shopping, however.