General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region Forums100 Most Frequently Asked Help Desk Questions and Answers
http://www.terminally-incoherent.com/blog/2013/06/24/100-most-frequently-asked-help-desk-questions-and-answers/I have been working in IT for way to many years to be still considered a sane and well adjusted individual. After you spend a few years in this industry you realize that some questions asked by users keep recurring like bad dreams or glitches in the matrix.
Below is my attempt to compile a comprehensive list of frequently asked IT questions you might encounter when working as a systems administrator or help-desk drone. All of these are actual quotes from various ticketing systems and email exchanges. I preserved original grammar and spelling wherever possible.
Feel free to print this out and use it in your help desk training manuals.
1. Is it a virus?
No.
2. Are you sure?
Yes.
3. My Microsoft is error!
Reboot.
4. I already did!
Disconnect all cables and peripherals, remove the battery and hold down the power button for 60 seconds.
5. Oh, am I doing this to discharge the capacitors on the motherboard?
No, you are doing this to ensure that you actually reboot the machine rather than browse Facebook for 5 minutes and say that you did.
6. Is the email down?
No. Flip the WiFi switch on the side of the laptop.
many more at link
djean111
(14,255 posts)steve2470
(37,457 posts)steve2470
(37,457 posts)bwahahahahaha OMG how can someone be so.....nvm.
chowder66
(9,087 posts)Last edited Sun Jun 15, 2014, 06:32 PM - Edit history (1)
Clear your browser history/cache.
I'm not getting any email> Insufficient System Resources (also my top pick for my tombstone epitaph)
TWC sent me a notice about getting a DOS attack on certain ports > Contact TWC and check your Wifi port as they instruct in said notice.
I got this bounce, fix it > If you look closely it says your server rejected the email, we are just reporting it.
We cannot receive email (sent from domain that is not getting email and no phone number is listed). > Next time cc an outside email address so we can get a response to you or list your phone number.
I could go on and on. Thanks for the post!
steve2470
(37,457 posts)Stargazer09
(2,132 posts)Too funny!
Upgrading to Windows 8... "WTF is this???" Yep. My experience, as well.
Thanks for the link.
steve2470
(37,457 posts)It must take the patience of a saint and the ability to bite one's tongue constantly to be a help desk person/sysadmin.
unblock
(52,387 posts)"read the manual"