Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

PCIntern

(25,853 posts)
Thu Apr 23, 2015, 06:52 AM Apr 2015

Does anyone here have Verizon FiOS TeeVee?

Yeah, I know this is not political in the true sense but if I cannot watch political shows because my cable is effed up then it is...

I have the weirdest thing going on: I have my telephone, I have my Internet, but the TV's are doing something strange. I can get the menu and the program information at the bottom of each screen but all my channels are "Unavailable" EXCEPT, interestingly, the few public access channels (worthless). The process started with some pixellating which progressed to some channels being out and now essentially all are gone. I have rebooted everything in the house including the toaster oven, checked every single connection by separating and then reconnecting the lines and the splitters, made sure everything was tight. No one at Verizon has been able to help me by phone and it is difficult at this exact time to be home for a technician. I was hoping someone here might have an idea or two. As I said, I reset/rebooted everything...TIA!

7 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Does anyone here have Verizon FiOS TeeVee? (Original Post) PCIntern Apr 2015 OP
do the self check through your verizon box where they will re-send the signal and reset. boston bean Apr 2015 #1
Did it...5X. Thanks! nt PCIntern Apr 2015 #3
sorry, didn't know you did that... boston bean Apr 2015 #5
Of course...I'm appreciative... PCIntern Apr 2015 #6
You can troubleshoot via your account on your computer... boston bean Apr 2015 #7
Have you checked if neigbors with FIOS are having the same trouble? TexasProgresive Apr 2015 #2
Thank you! I'll read up on this. No...just me. neighbors fine. nt PCIntern Apr 2015 #4

PCIntern

(25,853 posts)
6. Of course...I'm appreciative...
Thu Apr 23, 2015, 07:29 AM
Apr 2015

as I said, I've done EVERYTHING within the forums which I have encountered...but it never hurts to hear because obviously, I'm missing something!

boston bean

(36,245 posts)
7. You can troubleshoot via your account on your computer...
Thu Apr 23, 2015, 07:33 AM
Apr 2015

also, you can live chat with someone. I find that preferable to calling.

TexasProgresive

(12,180 posts)
2. Have you checked if neigbors with FIOS are having the same trouble?
Thu Apr 23, 2015, 07:15 AM
Apr 2015

If they are the trouble may be at the local FIOS terminal which is somewhere in your neighborhood. If not the trouble may be in your ONT (Optical Network Terminal). This box is basically a receiver that breaks out the various optical signals, TV, phone and internet, to an electrical signal on copper wires. Each one of these signals is riding on different light wave lengths, so that one or more may work while others do not.

The following is from someone who lost dial tone but still had internet and TV.
http://forums.verizon.com/t5/General-Residential-Products-and/FIOS-Internet-and-phone-down-but-TV-still-works/td-p/114014

A disclaimer: While I am recently retired from Verizon, FIOS was never deployed in our towns, so I am not fully qualified to answer your question. That said, I think it probably is the ONT box which will require a service call.

Edit to add, do what boston bean says first.

Latest Discussions»General Discussion»Does anyone here have Ver...