Woman Sues Verizon, Claims Bad Service Gave Her a Heart Attack

[still_one]

53-year-old Virginia woman Angela Hawkins has filed suit against Verizon, claiming the company's awful customer service contributed to her heart attack. According to the Virginian Pilot, the woman called Verizon to complain about a $60 credit she didn't receive. Instead of helping her with her problem, the lawsuit claims, Verizon support reps threatened to arrest the woman, claiming she'd threatened to kill everyone in the support center:
quote:
Instead, according to a lawsuit, the rep and her supervisor treated Hawkins rudely and threatened to have her arrested. She claims the supervisor wrongly accused her of threatening to kill everyone in the call center and caused her to have a heart attack. "I was just blindsided," Hawkins said. "What a horrible thing to accuse someone of."
The woman is seeking $2.35 million for "negligent and intentional infliction of emotional distress." Since many support calls are recorded, this could prove to be a very short legal exercise.

http://www.dslreports.com/shownews/Woman-Sues-Verizon-Claims-Bad-Service-Gave-Her-a-Heart-Attack-133698

[yeoman6987]

1. I have Verizon....some days I'd agree with her

Of course the lawsuit is ridiculous but if some miracle they wake up to having better customer service then this may be worth the trouble of filing.

[still_one]

4. In my experience they all have issues with customer service

[WinkyDink]

2. Aren't those calls recorded?

[leftofcool]

3. "this call may be monitored or recorded for quality assurance purposes"

"Unless one of our underpaid workers says something inappropriate, then we will delete it"

[951-Riverside]

5. I guess she'll have another heart when they submit the recording of her call into evidence

[lpbk2713]

6. "We don't care about your silly little problems."

"We are the Telephone Company.
We don't have to care."

[JustAnotherGen]

7. At the comments at the DSL Complaint site

I find it interesting how all of the lines of business got lumped together.

Different support teams, centers, reps, policies etc. etc.

Start there - second --

The calls are recorded and kept.

If they had listened to the calls and found the reps instigated it or threatened to call the authorities for a reason -

They wouldn't be going to court.

[NCTraveler]

8. Florida here.

They have the worst customer service I have ever dealt with. They have the best cell coverage in the state. I was no longer willing to pay their outrageous cable bill so I no longer have it. Cell only.