Trapped in the System: A Sick Doctor’s Story

[eridani]

http://www.nytimes.com/2015/09/22/upshot/trapped-in-the-system-a-sick-doctors-story.html

There is no bad guy here. I love the drug company that created this medication. The price is more than reasonable. I love the doctor who prescribed it to me. My insurance company has never refused to cover my care, and has always been honest with me. The laboratory personnel are professional and competent. It’s the system — the way all these things work, or fail to work, together — that’s the issue.

The Affordable Care Act, which seems so complicated to so many, was almost entirely about getting more people in the United States health insurance. That was just a first step, arguably an easy one, and we’re still fighting about it. Reforming the ways in which we actually deliver care and try to improve outcomes? That’s so much more important, and we barely talk about that at all. But that’s what matters to the people who use the system, and it’s why so many of them are frustrated.

Because of my job, I probably know more about the health care system and how it works than most people in the United States. Yet if this is how much trouble I have navigating a simple refilling of my medication, I don’t know how the rest of America does it, especially those with much more complicated issues than mine.

Answers to your questions about “Trapped in the System: A Sick Doctor’s Story”

http://theincidentaleconomist.com/wordpress/answers-to-your-questions-about-trapped-in-the-system-a-sick-doctors-story/

I received more than my usual share of feedback from this week’s Upshot column. I thought I might answer some of the most common comments and questions here:

1. If we only had a single payer system. That would fix this, right?

Well, I’m not sure. I understand your impulse, but that would only solve some of the insurance problems. Medicare for all wouldn’t make it so that the lab, pharmacy, and doctor’s office shared an information system, or could even reliably share information. It wouldn’t change the fact that I need to jump through the order hoops, or the authorization hoops. It might make things easier, but it wouldn’t solve all of the problems. Ask people who have Medicare (which is much closer to single payer) if things are seamless. I doubt you’ll get a universally positive response.

Comment by Don McCanne of PNHP: Dr. Aaron Carroll’s frank discussion of his chronic medical problem and the nuisances he faces in interacting with our health care system struck a chord with many - both for the empathy engendered because of his medical condition, and especially for the crying shame that this prominent physician has to go through hoops to make our health care system work for him, suggesting that it might not work well for any of us.

Of the over 700 responses that he received, a common theme was that he wouldn’t have these problems if we had a single payer system. He responds that he is not sure. He suggests that people on Medicare, as a proxy for single payer, may find that their care is not so seamless either. Well, he hasn’t experienced Medicare as a patient since he is still on his employer-sponsored plan, and he hasn’t experienced Medicare directly as a physician either since he is a pediatrician.

I think that I can help him on this. I am a family physician, now retired from practice, and I never had the problems with my Medicare patients that I had with my managed care patients - problems similar to those he describes. I also have a few chronic disorders myself that require interaction with the health care system. I am covered under the traditional Medicare program with a Medigap supplement. I have had none of the problems that Dr. Carroll describes, except for nuisance requirements and limitations for my Part D drug coverage - but then Part D, by design, is much more like the managed care coverage that creates barriers to care (restrictive formularies, limited choice of pharmacies, logistical hurdles in filling prescriptions, etc.).

He is correct that interoperability of computer systems remains a problem, but that is a failure of George Bush and David Brailer in insisting that interoperability issues be left to the private sector to address. Players in the private sector strive for dominance and depend on a lack of interoperability to keep competitors out. The government is now encouraging improvements in interoperability, but how do you fix the mess that has been created? At any rate, the prospects for improving interoperability would be much greater under a single payer - improved Medicare for all - than they are under our fragmented, competitive multi-payer system.

Dr. Carroll says there is no bad guy here, but that “It’s the system — the way all these things work, or fail to work, together — that’s the issue.” But that’s the point. Having our entire health care delivery system integrated under a well-designed single payer model would make the system work far better for all of us - patients and physicians alike.

(Aaron Carroll is a professor of pediatrics at Indiana University School of Medicine. He is a highly respected authority in health policy who blogs in The New York Times, The Incidental Economist, and JAMA. He is co-author of a widely-quoted study demonstrating that three-fifths of physicians "support government legislation to establish national health insurance.&quot