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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsTYT’s Cenk Uygur booted from American Airlines flight because pilot wasn’t ‘comfortable'
Late Friday night and into Saturday morning, Young Turks host Cenk Uygur live-streamed an altercation at an American Airlines boarding gate in Los Angeles over a flight that was delayed 4 hours, leading the host to be kicked off the flight before he even took a seat.
On Twitter, Uygur posted: Management at @AmericanAir just kicked me off a flight to Miami because I complained the flight was delayed for 4 hours. Never got on plane.
https://twitter.com/cenkuygur/status/718729740924940288
He later added: If you book a flight with @AmericanAir they will ruin your day, ruin your plans and then rob you. They say they wont give me money back.
In a video he uploaded, he and other passengers can be heard angrily arguing with boarding agents over the fact that no plane was available after a 4 hour delay. Uygur can be heard repeatedly asking, Who made the decision that we werent ever going to get a plane, after accusing America Air supervisors of thinking this is funny.
According Uygur, he was told the Captain didnt feel comfortable with him on the plane.
MORE:
http://www.rawstory.com/2016/04/tyts-cenk-uygur-livestreamed-booting-from-american-airlines-flight-because-pilot-wasnt-comfortable-delay/
JackInGreen
(2,975 posts)Can't wait for the next show!
brush
(53,876 posts)employees all of a sudden, and then a refusal to refund fares after not being allowed to fly?
First the young black woman and now Cenk.
Guess they're talking their cues from the murderous cops who always claim "I feared for my life".
SummerSnow
(12,608 posts)JimDandy
(7,318 posts)Blue_Tires
(55,445 posts)You want to throw a tantrum and get loud berating customer service reps at the gate, don't be surprised if they assume you'll be a problem on the flight, too... Captains have unlimited discretion on who they decide to leave or kick off the flight, and it's foolish to roll the dice with that potential consequence...
Gate agents and flight attendants are like umpires -- Some will absorb more abuse than others, but everybody has their "enough is enough" level before throwing the offender out of the game/aircraft...
geomon666
(7,512 posts)The guy is an asshole (and no, not because of this).
wendylaroux
(2,925 posts)geomon666
(7,512 posts)wildbilln864
(13,382 posts)Peregrine Took
(7,417 posts)stillwaiting
(3,795 posts)daleanime
(17,796 posts)either.
geomon666
(7,512 posts)I have no comment either way.
greiner3
(5,214 posts)💩
SoLeftIAmRight
(4,883 posts)and there are some things that are very good
Bucky
(54,068 posts)You end up slurring
Katashi_itto
(10,175 posts)demwing
(16,916 posts)buh by
PatrynXX
(5,668 posts)I'd assume you mean the bigot pilot because Racism doesn't really belong on DU
That guy probably doesn't like Cenk b/c he routinely calls out Hillary's bs. Wait, I'm sorry, my tone was all wrong.
geomon666
(7,512 posts)I just don't like Cenk. I think he's rude and condescending to his guests.
AlbertCat
(17,505 posts)So.... he deserves to be thrown off a plane without compensation after complaining about a 4 hour delay.
Well, that makes sense!
geomon666
(7,512 posts)He probably got kicked off the flight because he was rude to the gate agents. Now that's just an assumption on my part, I wasn't there.
And I damn sure am not going to feel sorry for this guy for going through what thousands of people have gone through who weren't obnoxious loudmouths to people just doing their jobs and have nothing to do with his flight being delayed. But I'm sure he'll get some really good views for his show when he eventually rants about this so in the end, he's really not hurt by this.
daleanime
(17,796 posts)where he praises the gate agent as one of the 'hero's' of the whole situation.
geomon666
(7,512 posts)And would those 'heroes' be the same ones he's yelling at the 14 minute mark?
ronnykmarshall
(35,356 posts)Surya Gayatri
(15,445 posts)Who knows if he didn't get into some sort of shouting match with the crew...
ETA: Just watched the video. Doubling down on the obnoxious blowhard assessment.
He's every service worker's nightmare.
ronnykmarshall
(35,356 posts)Let's face it, if he didn't have a phone to record his ignorant rant and post it pump up his ego, he never would have said a word.
Instead he acts like a jackass at people trying to do their jobs. I would hate to have a job at an airport. There are so many stupid and rude ass people to deal with. What a shit bag.
Response to Surya Gayatri (Reply #46)
JHB This message was self-deleted by its author.
JHB
(37,162 posts)Here, he was 'screwed passenger.'
The 'service workers nightmare' in effect here was "management's dicking around and not telling us anything while the customers are getting angrier and angrier (or making us feed them horseshit to mollify them --temporarily)."
Given the situation, there's nothing in that video where he was out of line to the AA personnel.
Surya Gayatri
(15,445 posts)He was a rude, brutish bully. Nothing in the situation, which ALL passengers had to bear, justifies his obnoxious behavior.
The pilot was only following procedures in kicking him off the flight. Airline personnel are trained to take such action when a customer represents a threat of further in-flight misbehavior.
Response to ronnykmarshall (Reply #35)
Post removed
Helen Borg
(3,963 posts)Just upped my membership to TYT!
chervilant
(8,267 posts)followed by excessive rudeness... Time for you to be added to my IL.
Ta-Ta.
AlbertCat
(17,505 posts)No.... you said
"Good! Fuck him."
So it's just "good" then.
And you want someone to have sex with him.
geomon666
(7,512 posts)You got me there.
AlbertCat
(17,505 posts)..... He can be a jerk.... and is actually in this instance. But y'know, the airline should never tolerate a 4 hour delay. They act like it's just too bad and business as usual (because it is!) Our taxes subsidize them enough....can't they get their planes to fly at least within an hour of their correct time? 4 hours????
And people who deal with customers must expect jerk behavior....for a 4 hour delay especially.
It should not be the norm.
But still, kicking him off is just petty revenge. A company who gets subsidized and just tolerated a 4 hour delay can afford to be uppity????
Response to AlbertCat (Reply #33)
Ilsa This message was self-deleted by its author.
LibDemAlways
(15,139 posts)long anticipated vacation, Hawaiian Airlines delayed my flight 24 hours. A planeload of people spent the night at LAX while the airline jerked us around, providing little to no information, refusing to help us book other flights, and generally screwing us over. The hotel on the other end refused to refund us for the missed night and it took repeated calls and the involvement of the Better Business Bureau before Hawaiian made good on its promise of a $200 voucher toward a future ticket. Really crappy, shitful airline.
Doremus
(7,261 posts)I thought he was incredibly tolerant at that hour of the night. I'd hate to hear what you'd call me in the same situation. Through the whole video I'm like "somebody start yelling already!"
cannabis_flower
(3,768 posts)I relieve it das by United, that I might be bumped to the next day --- but they were going to put me up in a hotel near the airport and give me a $200 credit. And they told me when I got to the gate that it might happen - and it didn't. Very, very fair - this was not.
rockfordfile
(8,704 posts)thesteelgeneral3
(8 posts)He is a jerk, and rude and a LIAR, so allow me and loads of other liberals NOT to feel sorry for him. AT ALL
rockfordfile
(8,704 posts)passiveporcupine
(8,175 posts)That makes him a saint in my book.
pacalo
(24,721 posts)nichomachus
(12,754 posts)He was OK until he didn't kiss Queen Hillary's feet.
The Hillary claque needs a whole fleet of busses.
passiveporcupine
(8,175 posts)Many of us who didn't like Hillary, didn't like her from her days in the white house, and she never did anything to change our minds, only reinforce them.
Many of the Hillary supporters here now couldn't stand her when she was running against Obama, so they should be able to understand why many of us still can't stand her, even though they have now changed their minds.
How they could change their minds when she really hasn't changed at all is beyond me. Sure, she claims to have changed on certain issues, but it's obvious it's all political pandering.
It's as if they've just blocked those old emotions and beliefs out of their minds.
But now that there is a man who never "bothered" anyone, challenging her (and worrying her and her base that she might not win) all of a sudden, they are trying to find anything they can to hate him for. Nit picky, silly stuff.
It's like they are actively "seeking" reasons to hate him, when in fact there really isn't much you can disagree with him on. And he's a basically nice, honest guy.
It's just so baffling to me that their devotion to her, can make them hate Bernie so much, that they have to find things to justify it.
There has got to be some kind of name for this bizarre behavior.
And that we don't love Hillary...that we are not blind to the truths of who she really is, is just galling to them. Again, they have to justify to themselves that we are wrong and confused (or just hateful) to not feel the way they do about her.
Does politics have terminology to cover this?
Thespian2
(2,741 posts)It baffles me that anyone not on her payroll can tolerate her policies...and yes, her peeps do not like Cenk because he is all-in for Bernie...
rhett o rick
(55,981 posts)passiveporcupine
(8,175 posts)irrational authority is based on emotional submission to another person, follower to leader. This is not because of a belief that the leader is competent, honorable, or principled, but more likely because of a perceived strength that the follower admires. Irrational authority is never challenged by the follower, and the follower will try to silence those that do challenge the authority, because it might expose the authority (leader) to be a fraud.
Yes...this could be exactly what is happening.
And this could be why those of us who are not "followers" can't stand the sound of her voice...She is trying to sue irrational authority to control non-followers, and it doesn't work at all. It rankles.
Excellent post! Thank you. I just recced it for you. Now I'm going to read the thread.
skepticscott
(13,029 posts)In some cases, it may be mostly a matter of people doting over someone they perceive as a celebrity, something Americans are overly obsessed with. Certainly that was the case with Sarah Palin.
passiveporcupine
(8,175 posts)Being a celebrity alone is not enough to keep my attention. I've never understood how Ronald Reagan ended up President, or Clint Eastwood ended up in local politics. Sarah certainly didn't have anything to offer besides looks and an energetic and cutsie personality that was attractive (apparently) to some. I'm thinking most people who would follow someone just for celebrity is probably pretty low education and IQ and inquisitiveness.
I don't picture that type of person participating in a political blog or forum.
Hiraeth
(4,805 posts)LittleGirl
(8,291 posts)LiberalLovinLug
(14,176 posts)passiveporcupine
(8,175 posts)I'd not read it before, and it made me realize something about many of the Hillary supporters on this site, and it also may explain why they keep trying to accuse Sander's supporters of being a cult for Bernie...Projection, if you will.
I see this in the way they treat Obama. I love Obama and support him on most things and give him a lot more credit for good than many people here do, but not completely because he has disappointed me too. I will always support him for the good he's done and for being a particularly outstanding person, but he's wrong on many things that push him toward the third way camp. He's not bold enough on progressive change. He is too slow to react to change that is really necessary, like LGBT rights and other issues, especially on economy.
He's not a God, but some Hillary supporters love him so much (I really do love this man) and support him so completely, they can't stand to hear a word of discouragement or criticism about him. They think we do this with Bernie, but I'm willing to ding Bernie when he screws up, just like I'm willing to ding Obama when he screws up. He just doesn't screw up very often. And it's possible that for these Obama supporters, they feel the same way, because they too are in the third way camp...but I think it's more than that.
So this is, I think, cult of personality for many people here...this Obama idolatry. JMHO
rockfordfile
(8,704 posts)malaise
(269,186 posts)Elmer S. E. Dump
(5,751 posts)PersonNumber503602
(1,134 posts)roguevalley
(40,656 posts)Agnosticsherbet
(11,619 posts)I don't care for TYT, but this is wrong.
BillZBubb
(10,650 posts)dchill
(38,546 posts)Ferd Berfel
(3,687 posts)except by paranoid racist assholes
sounds like a lawsuit to me.
thesteelgeneral3
(8 posts)YES, i agree: he's an asshole and a YUUUUUUUUUGE LIAR at that. Also, he beats up on tiny African-American girls who dare to be slightly outside the mainstream.
So, no not for his behavior here.
cwydro
(51,308 posts)So he was being an ass for no reason
PCPrincess
(68 posts)that customers can express their dissatisfaction too. When I have a complaint about a company, I'll usually first tell the service representative, whomever they may be, that I realize that they don't control the situation, but unfortunately, I need them to be the go-between for me and their bosses. I then try to calmly explain why I am upset, what I think is reasonable to expect, and how the company fell short of those expectations. I will never hold it against a person who is feeling highly emotional due to constant let-downs by a particular company however. I have been in the position of being really pissed and I can relate.
This is another reason why every job is valuable. Customer service reps should be paid for being the front-man for management who constantly find ways to increase their profits and salaries at the expense of the customer and the lower-level employees.
cwydro
(51,308 posts)and generally acting like an ass is counter-productive. He made a fool of himself.
HuckleB
(35,773 posts)Does he think such behavior is positive?
linuxman
(2,337 posts)He acted like a disruptive asshole to the gate agents who have no control over the flight. It's the captain's right and duty to keep people off the plane who seem like they're going to be trouble once in the air.
TexasProgresive
(12,159 posts)Nye Bevan
(25,406 posts)He's Exhibit A of why customer service jobs can really suck sometimes.
AlbertCat
(17,505 posts)And one should know he comes with the territory. Maybe they should complain to the company for creating such delays.
It's still no reason to be kicked off the plane.
DesertRat
(27,995 posts)And I completely agree with you.
rockfordfile
(8,704 posts)He has a right to be upset. The only thing American Airlines did was un-American. Clearly they look at his skin color and said "I feel uncomfortable". What they did has racism written all over it.
Plucketeer
(12,882 posts)They're selling a product that should live up to a customer's expectations. Most flying ISN'T done for casual vacations - it's a matter of business usually. The airline offers to provide a seat at such an' such a time so that you - the customer - can be at a certain place of business in timely fashion. And so what??? You're just 'sposed to shrug your shoulders and accept that it wasn't to be? I'd be HOPPING mad if it were me.
Cenk - yeah he can be loud - he can go too far on occasion - but he's built the Young Turks into a phenomenon you can't deny. I give him a pass for some of his over-the-top stuff. TYT is some of the BEST DAMNED NEWS COVERAGE there is to see.
TexasProgresive
(12,159 posts)Tight limited data caps don't allow for video watching.
romanic
(2,841 posts)I wish someone had stuffed an uncooked potato in his big fat mouth to get him to stfu. The fuckery and frustration from some of the other vocal passengers didn't endear me to their delay either.
JHB
(37,162 posts)...so whose word was he going on as to who the "disruptive assholes" were?
Not the gate agent. The gate agent's supervisor, who had to be called in because of whatever the actual screw-up was.
There's nothing in the video that is inappropriate for people who have been waiting around for hours and had previously been told that that the delay would be for "15-20 minutes".
Cenk has numerous faults, but given the situation, there's nothing on the video he posted that was out of line.
linuxman
(2,337 posts)he kept up the attitude until he boarded the plane he eventually got on, earning him the boot.
Airlines are the last place a grown man should be acting like a petulant child.
Turborama
(22,109 posts)The headline is inaccurate.
Nye Bevan
(25,406 posts)It's incredibly frustrating, and very tempting to yell and complain, but that's really not going to achieve anything like magically make a replacement plane appear. And if you annoy the cabin crew enough, bad things can happen, as this incident shows.
So instead I read my book and sent a polite email to American customer service expressing my disappointment. I received an apologetic reply the next day and they gave me and my daughter 10,000 extra frequent flier miles each as a goodwill gesture.
As always, there's a right way and a wrong way to handle this kind of stuff.
ON EDIT: just watched the video and OMG that guy was such an obnoxious fucking asshole, yelling and cursing at low-level employees just trying to do their job. He deserved everything he got, and more.
passiveporcupine
(8,175 posts)They brought out a plane. If no one had gotten loud, there may never have been a plane until later the next day. would you have been OK with that?
Nye Bevan
(25,406 posts)ConservativeDemocrat
(2,720 posts)The airline couldn't possibly be trying as hard as they can to serve their customers safely after something broke. No.
See, the gate agent made the plane be delayed on purpose. You know, because gate agents have so much power. And by swearing at them long enough, this man (who is obviously not a blowhard asshole or anything), made them regret their decision. Which is why another plane was brought out. Why, if it hadn't been for Cenk's heroic screaming, why those passengers might still be waiting even today, because gate agents don't just work for the corporatists, they ARE the corporatists! And corporatist is a word, too!
Alas, having been thwarted in their nefarious plan, they took out their frustrations on Cenk.
The good news is that when Bernie is President, this kind of deliberate keeping planes from taking people to where they need to go on time due to gate agent pique (and maybe mechanical failure), will be stopped dead in its tracks!!!1!! And you'll be able to swear as them as much as you want. Anything else would be corrupt.
- C.D. Proud Member of the Reality Based Community
Surya Gayatri
(15,445 posts)Surya Gayatri
(15,445 posts)and busted ass even harder just to get him to shut up.
A true hero was the Cenk.
passiveporcupine
(8,175 posts)this time, because a lot of people were angry, and Cenk started filming it and finally trying loudly to get answers from a supervisor, who was finally called in, the supervisor got on the phone and they got a plane called out.
Cenk said all the morning flights were already booked, so if they had not gotten a flight out that night they would have been stuck there till later the next day, unless they could get on another airline.
Cenk did not start this, and he was not the first one shouting. there was a group shouting at each other for some time before he got involved, other than to film it. Why are you blaming this all on him? And are you sure that camera and all the shouting people are not why the supervisor finally got a plane out of the hangar.
For three hours at least, they were shuffled from gate to gate and told a plane was coming out, and it never did. Not until they started yelling and got a supervisor down there to make some calls and get it done.
Did it have to escalate like that? I'm not sure what AA's policies are, but it sounds like maybe this is kinda standard for them, and if so, maybe it was time to call them on it.
homegirl
(1,434 posts)has disappeared from air travel. Something wrong, no service, disgusting food, rude flight attendants, uncomfortable cabin temp. Keep silent, like all passengers you travel in fear that a complaint will result in:
A: Emergency landing at nearest available airport.
B: A with TSA/FBI waiting.
Air travel has deteriorated into a cattle car experience. Anyone who can possibly afford it, or has enough frequent flyer miles, will travel "Business Class." But the airport facilities are still an unsettling experience.
NurseJackie
(42,862 posts)msongs
(67,453 posts)Nye Bevan
(25,406 posts)Lucinda
(31,170 posts)Never heard of them except in Hillary bashing.
This guy doesn't even look young.
rynestonecowboy
(76 posts)It't the most watched non-corporate owned media outlet that has a very liberal bias. Most Clinton supporters don't like TYT because they refuse to give Hillary a free ride.
gwheezie
(3,580 posts)Why take it out on people who can't do anything.
rockfordfile
(8,704 posts)It really had nothing to do with him being upset with the delay. Which he had a right to be upset.
gwheezie
(3,580 posts)So I might look at it from a different perspective.
jberryhill
(62,444 posts)Else You Are Mad
(3,040 posts)Helen Borg
(3,963 posts)fbc
(1,668 posts)And doesn't like Cenk's genocide denial.
desmiller
(747 posts)WillYourVoteBCounted
(14,622 posts)American Airlines was very very stupid.
Cenk Uygur Livestreams Himself Getting Kicked Off American Airlines Flight
http://crooksandliars.com/2016/04/young-turks-tyt-s-cenk-uygur-was-booted
NurseJackie
(42,862 posts)MurrayDelph
(5,301 posts)Airlines are horrible. It's become cheaper and more-comfortable to drive from north of Portland, Oregon to Los Angeles (I've done it three times in the last four months, and will do it again in about a week).
If Cenk had driven, it would have taken him 40 hours of driving, but it would have been easier than the flight he didn't get.
rickford66
(5,528 posts)rockfordfile
(8,704 posts)metroins
(2,550 posts)I don't care about some guy yelling at a crew and not getting a flight.
Jokes on me I guess for clicking.
joanbarnes
(1,723 posts)Blue_Adept
(6,402 posts)but since it's some minorly famous in some circles, it's a travesty that it happened to him.
WhiteTara
(29,722 posts)open and downed their plane. Too incompetent for me.
SoapBox
(18,791 posts)WhiteTara
(29,722 posts)and some idiot didn't secure the baggage compartment door and the plane went down. I don't remember how many died (or if they did) but you could probably google it. I'm leery of Delta too since they tried to land in Dallas in 87/88 during a wind shear event and the plane crashed on landing. I still "we get you there, but maybe not land you" as a tag line for that airline. I only fly certain types of planes and my airline choices get narrower every year. I hate United for their nasty "hostesses" but I do like SW as they get to cruising altitude in about 30 seconds (okay that was hyperbole) but they don't mess around and get to their destinations with everyone intact.
SoapBox
(18,791 posts)A virtual design flaw...the only American Airlines cargo door related crash that I could find was this:
https://en.m.wikipedia.org/wiki/McDonnell_Douglas_DC-10
American Airlines Flight 96
A problem with the outward-opening cargo door first became publicly known on June 12, 1972, when American Airlines Flight 96 lost its aft cargo door shortly after takeoff from Detroit Metro Airport. Before Flight 96 took off, an airport employee had forced the door shut, which, due to the cargo door's design, gave an outward appearance of being securely locked despite the internal locking mechanism not being fully engaged. Subsequently, when the aircraft reached approximately 11,750 feet (3,580 m) in altitude, the rear cargo door blew out, causing an explosive decompression that partially collapsed the cabin floor above the door. This collapsed section of the floor cut or impeded many of the control cables to the empennage control systems necessary to fly the aircraft.[61][62] The crew was able to accomplish an emergency landing by using the ailerons, right elevator, some limited rudder trim and asymmetrical thrust of the wing engines.[63]
During the investigation of the near-crash of Flight 96, U.S. National Transportation Safety Board (NTSB) investigators found that the DC-10's cargo door design was dangerously flawed. The door relied on a set of heavy steel hooks to secure it against the door frame. When the hooks were fully engaged, an outside lever on the cargo door could be depressed to drive a set of locking pins through the hooks to hold them in place. The NTSB investigation found that it was possible to close the outside lever without the hooks being fully engaged, and there would be no outward signs that the locking mechanism was not engaged; the cargo door indicator in the cockpit would still register the door as being secured without hooks and locking pins being in the closed position. This combination of factors caused Flight 96 to take off without its aft cargo door being fully locked. When the door blew out at altitude, the sudden decompression created a large pressure differential between the cabin above and the cargo bay below, causing the cabin floor to collapse.[64] The collapse of the cabin floor severely damaged some of the vital flight control wires and hydraulic lines routed through the floor beams, which left the pilots with very limited control of the aircraft.[61]
Following the Windsor accident investigation, the NTSB made several recommendations, including repairing the faulty cargo door design to make it impossible for baggage handlers to close the cargo door lever without the locking pins being fully engaged. It was also recommended that vents be installed in the cabin floor so that, in case of an explosive decompression, the pressure difference between the cabin and cargo bay could quickly be equalized without collapsing the cabin floor and damaging critical control systems.[64] Although many carriers voluntarily modified the cargo doors, no airworthiness directive was issued to require reworking of the locking system, due to a gentlemen's agreement between the head of the FAA, John H. Shaffer, and McDonnell Douglas, Jackson McGowen. McDonnell Douglas did make modifications to the cargo door, but the basic design remained unchanged and problems persisted.[64]
https://en.m.wikipedia.org/wiki/Delta_Air_Lines_Flight_191
Delta Air Line Flight 191
As for the Delta Air Lines Lockheed L1011 Tri-Star crash at DFW, during some hellacious thunder storms and got caught in a severe "microburst"...the thing was that the airport was still open and only closed then after the crash.
WhiteTara
(29,722 posts)Time sure flies and yes it was Flight 96.
I was in Dallas during the time of the Delta crash. Thanks for looking all that up.
SoapBox
(18,791 posts)But then, with heavy sigh, it makes me think of so many other tragic events.
While there are thousands of flights every day, these events usually don't end well and get coverage for the drama.
Capt.Rocky300
(1,005 posts)That was in 1979? It had nothing to do with a baggage door.
Takket
(21,633 posts)Planes now have alarms in the cockpit for baggage doors. If they are not fully latched and locked the pilots get a warning and they won't take off. I know this as it delayed a flight I was on a few years ago.
WhiteTara
(29,722 posts)safety features were put in place.
SoapBox
(18,791 posts)As much as I hate to do it...he needed to shut up.
First, the staff at the gate can't miraculously make an aircraft appear, so whatever happened to the aircraft that was to be used for the LAX-MIA flight (delayed inbound, weather, mechanical) is beyond their (including a "supervisor" control. FYI...decisions to replace or change aircraft (virtually impossible because all aircraft are scheduled to just keep going. Also with a variety in aircraft capacities, it really fucks up flights) are made from the carrier's Technical Operations Centers, NEVER locally...American's center is probably still in the DFW area, so throwing a fit with demands while at LAX is going no place.
Throwing an endless tantrum is indeed only going to get you removed...the rant can spread like a disease among passengers and can be actually dangerous once in the air...it needs to be stopped. If it's deemed that he will interfere with the safe operation of the flight or in the duties of pilots or flight attendants, it is a violation of Federal Aviation Regulations (FAR) and they will be removed from the flight. He seriously must have been out of control as such decisions are not taken lightly by any airline.
If my search was correct:
Friday, April 8, 2016
AA 1538
Departing LAX: Scheduled 11:56PM / Actual 03:32AM
Arrive MIA: Scheduled 07:51AM / Actual 11:08AM
So the flight departed 3 hours and 36 minutes late.
Also, at that hour, there are simply not going to be any alternative flights on any airline. Short of a rebook on Saturday, the only option was the delayed aircraft.
I would not recommend doing what he did and am glad that they did not let him onboard...
skepticscott
(13,029 posts)So his flight got delayed a few hours. Boo-freaking-hoo. Is it annoying? Sure. But that sort of thing happens once in a while when you fly. It's not like poor Cenk is the first guy this year to have to cool his heels at an airport gate. Was throwing a tantrum at the gate agents going to do one bit of good? No. Why do supposedly smart people think that all the airlines must have a spare plane just sitting around unused at every airport in the country just in case another one breaks down?
How do you think Cenk would respond if the government suddenly repealed the safety requirements that kept the plane in question from being able to fly, saying that they wanted to keep this sort of delay from happening in the future?
chervilant
(8,267 posts)The airline's staff could have handled this more professionally, and could have told all the people waiting the truth, including whether or not they were actually going to get a replacement airplane at their gate within a reasonable span of time.
I don't like defending corporate megalomaniacs for bad behavior, nor do I think their employees should be given a pass for providing poor service.
skepticscott
(13,029 posts)Delaying a flight for mechanical problems with the plane and not having an immediately available replacement don't qualify as "bad behavior". Do you leave room for the possibility that the gate staff may not have known if or when a replacement plane would be available? Do you have evidence that they did know and deliberately didn't tell anyone?
chervilant
(8,267 posts)Would it have been likely that supervisors could get information that might assuage the passengers' concerns? Might they have explained the situation more forthrightly and diplomatically?
I encourage you to agree to disagree. You can have your opinion, just as I have mine.
Having been in middle management in a customer service type of business, wherein unhappy customers were a given, I encouraged my staff to learn strategies to diplomatically de-escalate, primarily by treating our customers with dignity and respect, even when they were angry enough to behave as these passengers were behaving. We increased our branch assets by 20% in six months, and our customers became very attached to all of us.
(I could whip out an Oscar Wilde quote, but I'm sure I've been clear about my opinion.)
Remember, agree to disagree, please.
blue neen
(12,328 posts)Passengers, employees, bystanders. It makes one's blood pressure go up just watching the whole thing.
Under normal business circumstances, what you say is true: "learn strategies to diplomatically de-escalate, primarily by treating our customers with dignity and respect", however, we are talking about the airlines. It seems more and more that the airlines could not care less about customers' dignity and respect. Look at how they are cramming more and more people into smaller and smaller seats, for example.
Flying these days is a very frustrating and unrewarding experience. Some of it seems "necessary", like the security measures. Some of it is completely unwarranted and completely profit-driven. The airlines would do well to follow advice like yours.
chervilant
(8,267 posts)For me, that means that we extend respect, even as we cultivate self-respect.
Sometimes, anger gets in the way of rational discourse. Dorothy Dinnerstein's "The Mermaid and the Minotaur" explicates the skewed assignation of one subset of human emotions to our female younglings and another to our male younglings (hers is a macro-level analysis). Predominately, we teach our male children that anger is their acceptable, "go to" response no matter what emotion they're feeling. Clearly, our species has a long way to go toward learning healthy ways to experience and express our anger (and to insure both male and female younglings have access to the full range of human emotions).
I have long believed we could help our younglings tremendously by teaching communication skills, conflict resolution strategies, and a multitude of other "soft" subjects that are essential tools for human interactions. This could go a long way towards eliminating the bullying that has become ubiquitous in our society.
Surya Gayatri
(15,445 posts)skepticscott
(13,029 posts)a "corporate megalomaniac" fit into your philosophy of "respect", "conflict resolution" and eliminating bullying?
Just curious.
chervilant
(8,267 posts)a "frazzled employee" a corporate megalomaniac. Corporate megalomaniacs are those few people/families worldwide who own and control more than 45% of the planet's resources, including human resources. The corporate megalomaniacs have usurped our media, our politics, AND our global economy.
If you are truly unaware of these individuals, I suggest you read "The Corporation" by Joel Bakan, "Shock Doctrine" by Naomi Klein, and everything else you can find that explicates how crony capitalism enables a handful of people to reap the rewards of the targeted industry of the vast Hoi Polloi. Chris Hedges, Howard Zinn and Noam Chomsky are other resources you might consider.
I've written about these psychopaths before:
The members of the Global Oligarchy are few in number (less the 370), yet they own and control more than 45% of the world's resources, including human resources.
The top 400 richest people are from Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Chile, China, Colombia, Czech Republic, Denmark, England, Egypt, France, Germany, Hong Kong, India, Israel, Japan, Kazakhstan, Korea (South), Kuwait, Lebanon, Malaysia, Mexico, Monaco, Norway, Portugal, Russia, Saudi Arabia, Singapore, Sweden, Spain, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, and Venezuela.
Despite the geographic diversity of the uber wealthy, their common socioeconomic status renders each a member of Richistan, whose citizenry enjoy the rarest of comestibles, the finest accommodations, the most expensive trinkets, and richly appointed exclusive residences. Denizens of Richistan travel in private jets, yachts, and limos; and they NEVER discuss their wealth.
Fully one-third of the wealthiest 400 are from the United States. Almost half of the 50 wealthiest people are from the United States. (Bill Gates was toppled from his rarefied status as the richest person on the planet in March of last year; replaced by Mexican mogul Carlos Slim Helu.)
When you contemplate this radical income inequity, dear reader, please understand viscerally, that you are NOT a member of this exclusive club, nor are you likely to EVER be. You are an insignificant member of the vast hoi polloi. The denizens of Richistan comprise a mere 5.28 X 10^(-6)% of our planet's population. You are as likely to win the lottery as to join the ranks of the uber wealthy.
If anyone thinks that the decline of the US as the premiersuperpowerGlobal Bully will have any real impact on the wealth and power of the denizens of Richistan, I have to offer you exclusive beach front property in Helena, Montana.
I wrote that in 2012, after copious research. The numbers have changed, obviously. The oligarchy now controls more than 45% of the planet's vital resources, including human resources. At this point, Senator Sanders' message is critical, both in terms of climate change AND with regards to radical income inequity. We have this one chance to change our economic behaviors, and we'd best succeed.
skepticscott
(13,029 posts)of what "bad behavior" is being defended here.
chervilant
(8,267 posts)Then come to your own conclusions. If you don't get it, then I cannot help you.
skepticscott
(13,029 posts)instead of dodging them. Otherwise, you're no better than the airline employees you're criticizing.
I'll ask again...what bad behavior is being defended here?
Hassin Bin Sober
(26,343 posts)But when the supervisor showed up, instead of taking charge of the situation, she went from zero to snotty in two seconds flat. I only watched it once but it appeared to me her first interactions were telling what she wasn't going to do unless she was respected.
Waiving your hand and saying you don't answer questions is not acceptable. Even if you want to punish the people giving you a hard time, you don't stop your announcement because your feelings were hurt. There was a gate area full of other people who deserved explanations and info.
The guy doing most of the yelling was an asshole.
C was being a jerk but not really that out of line.
The manager had an opportunity and responsibility to be the adult here and she just made matters worse.
My dad worked for AA 35 years. I grew up hearing all the stories. Including a gate agent slapping the shit out of an abusive customer. But that was before cell phone cameras.
skepticscott
(13,029 posts)a "corporate megalomaniac"?
Okey dokey, then...
Hassin Bin Sober
(26,343 posts)Never mind....
chervilant
(8,267 posts)Really? How CAN you be so far off the mark?
skepticscott
(13,029 posts)you can either answer it or you can't.
What bad behavior is being defended in this thread?
SoapBox
(18,791 posts)Within which AA would have needed to reaccommodate customers...off the top of my head, I can't tell you a time frame but it certainly is more than the 3+ hours that this flight was delayed...and if it had involved a full cancellation, that would have impacted what was owed and when...a note of extra caution, if you purchase a super-duper, mass restriction type ticket, understand what can happen during very long delays or flight cancellations (they may barely owe you reaccommodation).
So the flight did indeed depart...and the aircraft came from someplace because it was never cancelled, meaning they knew they would have a plane at some point. What I have no details on is where did the aircraft come from...they would have known at least 1 hour (or more) before they left because they had to service the aircraft and it would have taken at least 30 minutes to board.
Sometimes, an employee, when you've attempted to do your job within what you can do...the shit from assholes is just too much...that is when I stand my ground and do just THE minimum required...and all with a smile.
Surya Gayatri
(15,445 posts)Rule N°1 in crowd control (and that includes a crowd of 200 disgruntled, angry passengers).
Dont call me Shirley
(10,998 posts)Capt.Rocky300
(1,005 posts)which is somewhat of an oxymoron, that may well be. But we don't know all the facts in this case. I have had to deal with aggressive people and I didn't allow them on my airplane. BTW, I was in the tiny minority of pilots who weren't RWNJ. Politics and religion were topics not allowed in my cockpit because I didn't want to argue or divert attention from the purpose at hand-good crew coordination and a safe flight.
SoapBox
(18,791 posts)Dont call me Shirley
(10,998 posts)Ash_F
(5,861 posts)I would not fly with them at all but often the orgs I work with book me on their flights for some reason.
I don't say anything because they pay for my ticket.
Surya Gayatri
(15,445 posts)you frequently have no damn choice. Unfortunately, it's AA, Delta or nothing.
Try getting from Europe to small, remote airports in the US midwest without Delta or AA.
Can't be done. I know.
Initech
(100,104 posts)Bodych
(133 posts)I can't imagine airlines could get away with this.
He has video evidence of the ordeal, and in my book, he didn't really go over the line. Getting angry and swearing is still considered free speech in America, as is asking questions.
Anybody who regularly flies has observed that smug don't-bother-us routine by airline people. I think the whole TSA military-state atmosphere at airports has made the whole flying experience much worse.
skepticscott
(13,029 posts)Try getting angry and swearing at the flight crew next time you're ON a plane, and see how much good the "free speech" argument does you in front of a judge.
There is properly a very low tolerance for anyone judged to be a potential disruption to a plane once it's in the air. Would you want it any other way?
Bodych
(133 posts)There is a huge difference between being in an airplane and being in a public airport.
Conflating the two gets you nowhere in this argument.
If you can't answer the question I posed, stop looking for a fight.
skepticscott
(13,029 posts)The only difference between the two is a short walk down the jetway. The airline was being entirely reasonable in assuming that an angry guy on the ground might still be angry and potentially disruptive when he got on the plane, after having been delayed for a few hours. When the safety of the flight and all of the other passengers is in question, they are under no obligation whatsoever to give him the benefit of the doubt. He had one chance to show that he could be calm in the face of an annoyance, and he blew it. The consequences are on him.
Try again.
Bodych
(133 posts)skepticscott
(13,029 posts)And no, I'm not "pretending" to be anything. It isn't necessary to be an attorney to know things.
When you're wrong, just admit it. Flailing only makes you look worse. But do try again.
cwydro
(51,308 posts)If not arrested.
Bodych
(133 posts)Cenk acted like that. he was not escorted out by security.
He was not arrested.
Now don't you feel foolish? I didn't think so.
Next opinion.
cwydro
(51,308 posts)Go ahead and act up in a major airport. See what happens.
I have no doubt that tough-guy Cenk quieted down and acted quite different when confronted with security and when not taping his big mouth self.
I'd say welcome to DU, but I'm thinking this ain't your first go-round. Have fun now, ya hear?
X_Digger
(18,585 posts)'Free Speech' is between you and the government.
I can throw your ass out of my house for saying the color 'Chartreuse' and it doesn't affect your right to 'free speech'. Since AA isn't the government, they can do the same.
George II
(67,782 posts)....a delay of SEVEN hours one time, it happens. I'm sure the airline wasn't happy about the delay, either.
And as for throwing a hissyfit in the gate area, he's lucky he didn't get arrested or at least detained.
Trust Buster
(7,299 posts)Rex
(65,616 posts)So easy to tell when the conservatives chime in. Guess I will have to check him out now that I know the Right hates him so much.
ronnykmarshall
(35,356 posts)The GIF of Bernie slapping Trump's hand away is a SCREAM! It's just as good as the one when he comes into screen and scares the shit out of Trump! Love it!
Rex
(65,616 posts)Trump seems an expert on turning tail and running. That eagle would have ripped his tiny doll hands into chunks.
Sam_Fields
(305 posts)That makes no sense.
SoapBox
(18,791 posts)Because they departed about 3 hours and 30 minutes late (I posted the actual times up thread).
He never stopped his tantrum in the gate area apparantly...and, the Captain would have been there long enough, as they prepared to get onboard to prep for the flight, that I'm pretty sure he saw and heard enough...it must have been an epic drama as it IS a big deal to deny someone boarding.
Cent needed to take his complaints to corporate, not put on a show in the gate area...this is what his show got him.
whistler162
(11,155 posts)I've been stuck in Boston's airport for 6 to 7 hours waiting for them to repair the BA plane to London. Stuck on a bus from Chicago to Indianapolis because the train had problems and was delayed so was turned around there instead of Chicago.
Hint if it was a mechanical problem taking the plane before it was repaired would have likely really ruined his and others day!
Surya Gayatri
(15,445 posts)wouldn't have had a word to say...
cui bono
(19,926 posts)to be treated unfairly in a totally unrelated situation.
As I've said before, no principles, just idolatry. These are the type of people who are the most danger to our democracy, or what's left of it.
.
Nye Bevan
(25,406 posts)But I did watch the video and he totally deserved to be removed. His behavior was appalling.
cwydro
(51,308 posts)And I don't know his race and thought he looked white, so I don't get others on this thread calling it racism. The supervisors were people of color, so wth?
He acted like a complete jackass.
Gonna have to trash this thread since it seems to have devolved into a primary thread.
nini
(16,672 posts)You mention 'principles' - is it ok to act that way to the poor guy behind the counter who is trying to keep everyone calm and has NO CONTROL over what is going on beyond being the face that has to deal with the passengers?
You cannot call yourself a progressive if you disrespect another working person like that. I don't begrudge him his frustration but that camera in the face bullying the employees was bullshit. He was practically inciting a riot with that crap.
I don't care who his candidate is.. being a jerk like that is not ok.
bkkyosemite
(5,792 posts)Spitfire of ATJ
(32,723 posts)TuxedoKat
(3,818 posts)I watched over 15 minutes of the video and not once during that time did the agents working the flight update the passengers about the status of the flight. I think Cenk and the other customers were justified in being annoyed. When the supervisors arrived they could have made an announcement too, but they just stood around conversing mostly to each other.
seanjoycek476
(54 posts)The captain should be ashamed.
iandhr
(6,852 posts)... I have been a frustrated airline passenger on many occasions and completely understand someone losing their patients after being stuck at the airport for four hours
That being said I don't take my anger out on those who have no power to fix the situation
blackspade
(10,056 posts)American Airlines sucks.
WillowTree
(5,325 posts).......where some mythical member or members of AA management just decided, for no particular reason, to screw a plane full of people over. Right there, all I hear is something bordering on paranoia.
There is no earthly reason why that would happen. AA is a huge, capitalist corporation. They're in business to make money. That's what AA management lives for. Making money and convincing more people to give them even more of their money. So they have a group of people who apparently don't hate them as they've spent a few hundred dollars to book this flight and they just decide to piss them all the way off 'just because'? And in the age of everyone having cameras in their phones to document the whole thing. This gains them exactly what?
Obviously there was a giant screw up somewhere and I don't blame people for being seriously upset about it. My guess is that Cenk was pointed out by someone as being one of the people who had become verbally abusive with the counter staff and that's why they kicked him off the flight. If that was the case, kudos to them for standing up for their employees.
colsohlibgal
(5,275 posts)I watch him all the time and I agree with him 99 % of the time....and I think he is often hilarious.
I like him a lot and he got a ton of respect from me when he told MSNBC he would not toe their Comcast line so bye bye. As opposed to folks like Chris Hayes and Rachel Maddow.
Response to kpete (Original post)
Name removed Message auto-removed
Democat
(11,617 posts)Neither is doing the "Do you know who I am?" celebrity thing.
BeanMusical
(4,389 posts)WTF?
whistler162
(11,155 posts)who had just been haranguing your fellow workers about something?
ghurley
(205 posts)Dustlawyer
(10,497 posts)I have a common name, one of the most common in this country. Even more common than John Doe, but at least you don't get the third degree everytime you fly. It's better now than it was at first when almost no names but mine were on it. I have had guns pulled on me in a terminal pod of approx 3,000 people, that was fun, not! They used to really panic in those early days. SW Airlines code phrase to alert their co-workers when someone on the list checked in for their flight by pointing at their computer monitor and loudly saying, "That's funny, I've never seen it do this before!" Then they pretend to have computer problems and have to go through the door behind them so they could call security. Now they don't even bat an eye because it happens so often. Of course, they will never take any names off of the list, so eventually they will have your name on it too!
We can all thank "W" for this one. Yea, lets renew the Patriot Act again so it never expires, that way they have automatic probable cause to do whatever we want to anyone on the list.
Now there is talk about we on this really effective list not being able to get a gun. I guess if I were into guns it would piss me off more, but I did run out and apply for a conceal carry permit right after I heard about it. Funny thing, most people in Texas have their permit after about a month of finishing the class. That was 5 months ago for me and counting even though I have a clean background and live in Texas.
It does suck when you get stuck like that. For me it means that I won't miss the plane this time because they decided to search me 3 different times, search and X-ray my luggage and God knows what else they do to it. Probably drug and bomb sniffing dogs go over it. I have even had the red velvet rope put in a square just around me in the middle of Bush Intercontenental airport being guarded by a uniformed officer. How ironic in was in an airport named after W's daddy!
Hang in there Cenk, there are worse things than getting stuck for 4 hours on a delay and getting thrown off of the flight.
goldent
(1,582 posts)a tiny bright spot in an otherwise frustrating experience.
MADem
(135,425 posts)His job is passenger and crew safety, as well as flying the aircraft.
If you don't want to be booted off the plane, it's a good idea to not speak "angrily" and present an aggressive attitude. The gate agent isn't delaying the plane to be "mean" to Cenk or anyone else.
I mean, really--does anyone who is a sentient being think that the airline employees delayed the flight for shits and giggles? Does anyone really think that the airline personnel ENJOY pissed off passengers?
Shit happens. You have to deal with it.
Cenk might be able to reschedule that flight, but if he bought a cheap ticket, he won't get his money back. That's the chance he takes. He needs to check the PAX bill of rights--but as for his shirty "tude?" The pilot was within his rights ENTIRELY to deny him boarding.
People should realize this--you're renting a seat and a crew trained in emergency procedures. You're not hiring serfs you can berate if things do not go your way.
Cenk really shot himself in the foot when he started demanding loudly "Where's the plane". If he kept calm, filmed it all and then filed a complaint with American Airlines, they might have tried to appease him somehow.
All that being said, it seems American didn't do a very good job of communicating events and options for passengers.
MADem
(135,425 posts)None of them, from the lowest employee to the most senior manager on station, is able to bend over, take a strain, and shit out a plane if there isn't one available.
If I have to travel by American (and I am a fan of "the cheapest fare" -- I travel a lot and I am NOT rich...but I am FRUGAL....) I'd rather bite the bullet, go a day early if I have an appointment I absolutely MUST keep, and then try to find cheap digs on the other end for my extra night. When I give myself an extra day, it reduces my stress anyway.
steve2470
(37,457 posts)mdbl
(4,976 posts)The airline for not trying to appease their customers and Cenk for getting a little aggressive. And yes, I say a little aggressive but not threatening. I still don't know how I would have reacted in the same situation. I might have been thrown off too. It's very frustrating to just be left hanging. If the airline had tried to put them up for the night and re-book the flight, that would have defused the entire situation. All someone needs to hear is that you are trying to do something to correct or ease the discomfort for the situation. AA didn't do this here - so they allowed it to boil out of control.
HelenWheels
(2,284 posts)Airlines no longer "put you up for the night." This has happened to me twice. If we objected we were told they would call security.
One time I was told they could get me on a standby four days later. And this is why I hate flying.
skepticscott
(13,029 posts)along with the "don't they have a spare plane?" fantasy. Do people really think that every airline that flies out of an airport has hundreds of rooms set aside at hotels nearby so that they can put everyone up for free in the event a flight gets cancelled (to say nothing of dozens of flights? Not to mention a fleet of buses standing by to get people there, and extra hotel staff to check hundreds of people in at 12:30 AM.
People just don't think.
mdbl
(4,976 posts)They are in bigger trouble than we are discussing.
NurseJackie
(42,862 posts)... a different outcome. It's not as if a booking/ticketing/boarding agent has the ability or authority to magically make a plane appear (cleaned, fueled, staffed, stocked and ready-to-go).
He was having a temper tantrum. Delays are indeed frustrating and maddening, but there are other more productive ways, and more mature ways to handle it. He lost his cool and was behaving like an adolescent.
He got exactly what he was asking for and exactly what he deserved.
Maybe Anderson Cooper will find room for this incident on his "Ridicu-List" segment.
crim son
(27,464 posts)Cenk may be a complete jackass but I was in his shoes about a month ago and I found myself being pushy and rude to a service worker who was trying to tell me the airline wasn't going to get me to my destination even though I missed my plane because the security lines were so incredibly long that even in the "rush" lane, we didn't make it. I am not pushy and rude! Had the woman's coworker not suggested that I might be telling the truth, and that she should take a look at my check-in time, I might still be in Miami right now.
I have refused to fly American for years, but in this case my son booked the trip and it wasn't my choice. Never, ever again.
crim son
(27,464 posts)if you people who are calling Cenk an asshole for not sitting down and shutting up, have the same attitude of compliance when it comes to your politics. SMH.
Nye Bevan
(25,406 posts)Even if you're not a person who normally "sits down and shuts up" it is wise to do this in certain situations, such as when interacting with cops, IRS agents, the TSA, immigration officials, and airline staff.
Democat
(11,617 posts)Why should anyone ever be nice to an hourly employee? Fuck the little people, he's famous, right?
This guy has zero respect for people working hourly jobs who have no control over the weather or whatever delayed this plane.
HuckleB
(35,773 posts)marble falls
(57,257 posts)on a gimmee cap.
lib87
(535 posts)Yelling, cursing and being rude at overwhelmed staff is ridiculous.
aquamarina
(1,865 posts)I can't speak to the issue involving Uyger specifically but when my brother arrived at 10:30 for a midnight flight to Mexico City four flights to Miami as well as a flight to Montego Bay had already been delayed due to mechanical issues. In fact AA is having contract issues with the mechanics so that might have something to due with the lack of planes. As you can imagine the concourse was overflowing with passengers who should have been long gone and tempers were getting heated. My brother could see that it was getting bad so he and his co-pilot got out of the concourse as quickly as they could. They did not speak to any of the passengers. They ended sitting in the staff lounge until 2 in the morning when they were finally told that they had no plane to fly either. So at 2 in the morning he had to drive himself and his co-pilot back to Orange County, slept and showered for a couple hours only to turn around and be back at the airport this morning to try again. So it was a cluster all the way around. I can completely understand the passengers frustrations but staff is often left exposed as well. Not making excuses only telling what I heard from my brother. If anyone is to blame for this it is AA management. They are the ones who don't give a shit about anyone - passengers and employees included.
nini
(16,672 posts)Sometimes our actions have consequences. We read stories just about every day about unruly passengers causing issues once the plane takes off - acting like that before you even get on the plane isn't gonna help you get to your destination.
Babel_17
(5,400 posts)This would make for a good SNL skit. 30 Rock sort of touched on this already.
http://www.30rockquotes.net/seasons/season_5/30rockquotes_double_edged_sword.cfm
Thomas: Didn't they say half an hour over an hour ago?
Stewart: Excuse me, while we're waiting to take off we're going to go ahead and begin our in-flight entertainment which is the feature film Legend of the Guardians: The Owls of Ga'Hoole. And some NBC sitcoms that didn't make the schedule. [passengers moan]
TV: We have to find the guardians, Eglantine.
Liz: Hey.
Carol: Hey, Lizzie, everything okay?
Liz: People are starting to get a little antsy back there.
Carol: Yeah, it's going to be about another half hour.
Liz: Really? Because I checked Flight Tracker on my phone, and our status is just an angry red frowny face.
Carol: Kay, you want to know a little pilot secret besides the fact that we get a discount at Sunglass Hut? The "half hour" thing, it's a trick. It's enough time so that people know they're going to have to wait, but it doesn't upset them.
Liz: So you're just... lying? That's not right, we're paying customers.
Carol: Look, Liz, we have reasons for doing things the way that we do them. We say "half an hour" to control the herds of walking mozzarella sticks who think that three hundred dollars and a photo ID gives them the right to fly through the air like one of the guardian owls of legend! God, that's been our in-flight movie for months.
Liz: I just think it's frustrating for people to know that they're being lied to.
Carol: Maybe you just want to fly the plane yourself. Well good luck pressing Take Off, then Autopilot, then Land!
Liz: Okay! This is obviously a tense situation for you, I didn't mean to make it worse. Just do what you need to do and we'll get where we're going.
Carol: Uh huh. Nags Head.
TV: Oh no, Soren. It's metal-beak! You have to stay awake, Eglantine, or the pure ones will moon blink us!
Carol: (mouths along with the movie's dialogue)
Liz: [to Thomas] About half an hour.
http://whatthewhat.tv/30rock/s05e14/
Kurovski
(34,655 posts)and swarthy.
The Far Left
(59 posts)Wow, look at all the corporate apologists posting on DU!
What obligation should airlines have to honor their contracts?
Is it unthinkable to require the airlines to fully and immediately compensate anyone they fail to serve?
nini
(16,672 posts)Are you ok with the working man behind the counter getting treated like that? How is that ok? That man was hardly the one to blame here.
Anyone who has a brain knows this stuff happens when you fly. It absolutely sucks but it is a risk you take and if you read the fine print on your tickets you will see what your rights are. Don't buy the ticket if it's not ok with you.
Screaming at an employee is NOT ok like he did in this situation.
skepticscott
(13,029 posts)American Airlines violated in this case.
Octafish
(55,745 posts)Corporations are people, too, my friend.
Quantess
(27,630 posts)by raising his voice and being a jerk to the customer service people. Yelling is not going to make the plane arrive any faster. I would not want an angry, yelling, person to ride the same plane as me.
Who cares? Why is this a highly rec'd 200 post thread?
goldent
(1,582 posts)happy he was not among them. The pilot did the passengers a favor.
skepticscott
(13,029 posts)against a big, bad, meanie corporation. He stood up to the MAN!
Well, sorta...but not really.
cwydro
(51,308 posts)He stood up to a poorly paid hourly employee who was no doubt stuck there because of the flight problems.
Never seen that Cenk guy before, but he strikes me as a gigantic horse's ass.
Quantess
(27,630 posts)He has some righteous rants, and he can be really funny.
But this time, Cenk Uygur was in the wrong.
HuckleB
(35,773 posts)And I know the airline sucks, too, but... ugh.
Jim Beard
(2,535 posts)is better. That depends on how much you know. I fly SW twice a year to Dallas and have only had 4 instances of problems. Some are fixed very quick and some get fixed and on its way and one that should not have flown, or at least thats what I think now.
I was supposed to leave Lubbock on SW and we were even told to get in line. We stood there for a while as we were watching mechanics trying to figure out what was wrong. I was at the front of the line and learned the problem was a
THRUST REVERSER would not stay in the up position. We could see the mechanics looking at the engine on one side then looking at the engine on the trying to see what was different!
Anyway we finally took of for Dallas and as we were landing, I ask a guy to look out his window to see if the thrust shield had dropped down and he said no. I kinda wondered how they landed with one reverser staying up.
My flight back was the latest for day and there was a flight captain ridding back home so I ask him about my experience.
He told me we just flew on ONE engine. This is 737 and purposefully using one engine. Don't think I paid for that. I was also told that the short routes with a lot of stops will be the last plains sold/replaced. All the new plains SW buys will be for the longer flights.
This isn't Herb Kellehers airline anymore.