Probe calls Time Warner Cable's Internet speeds 'abysmal'

[SecularMotion]

Preliminary results of a New York investigation found that Time Warner Cable gave customers far slower Internet speeds than advertised, resulting in movies freezing, websites loading endlessly and games becoming non-responsive.

The New York Attorney General's office disclosed the tentative findings in a Wednesday letter that urged Charter Communications (CHTR) to make major service improvements following its recently completed $79 billion acquisition of Time Warner Cable.

Approved in May by the Federal Communications Commission, the deal also included the Bright House Networks and created the world's second-largest cable TV and Internet provider. Charter is rebranding the companies under the name Spectrum. Time Warner Cable served 29 states, and provided video, high-speed data and voice service to an estimated 16 million customers.

"In short, what we have seen in our investigation so far suggests that Time Warner Cable has earned the miserable reputation it enjoys among consumers," Tim Wu, senior enforcement counsel for New York Attorney General Eric Schneiderman, wrote to Thomas Rutledge, Charter Communications' chairman and CEO.

http://www.poughkeepsiejournal.com/story/money/2016/06/08/time-warner-cable-preliminary-investigation/85596660/

[KamaAina]

1. I'm gonna go out on a limb here and surmise that Comcast's aren't much better

[Oneironaut]

11. Haha no - they suck

Their "blazing fast" internet speeds are laughably shit. Of course, it's them or nobody.

[Socal31]

2. I pay for 100Mb down and routinely test below 60.

I will be cutting it back to 50 since it makes no difference.

[corkhead]

4. then you'll get 30. You are purchasing "up to" speeds

where the only guarantee they provide is that they will not exceed that number.

What a racket.

[virtualobserver]

3. I must be lucky....I have 200/20 and my speeds exceed that in both directions

[Kablooie]

5. I've got Charter. They promise 60mbps and they mostly live up to their promise.

They have annoyingly dropped the connection several times but they always say it's to upgrade the system.
Overall I've been satisfied with their internet service.
Perhaps the take over will improve service for the Time Warner customers.

[lpbk2713]

6. Just checked my D/L speed. It was around 57 Mbps.

I don't expect it to stay that way. I have BrightHouse, which is under the TimeWarner umbrella. They were recently bought out by ComCrap. Service from them was good while it lasted.

[dembotoz]

7. bright house is part of the charter deal you should prob end up with charter

there might be some minor switcheroes for regulatory but most of brighthouse will be charter

[lpbk2713]

12. You are right.

IIRC ComCrap was a suitor at one time and they got the thumbs
down from the FCC. Charter then tried it and won. Thanks.

[dembotoz]

8. i am hopeful in general charter has faster base speeds than time warner

time warner is really kind of a joke.....bad joke

time warner is bigger than charter so the question is well the new company look more like charter or will it look more like time warner.

i hear the plan is to be more like charter, but the new company sure seems to be stocking the shelves with time warner executives.

the situation reminds me of when sbc bought AT&T.....sbc bought att then adapted all of att plans and product to become the "interesting" company they are today

If the new charter morphs into a bigger tw....abandon all hope

[hrmjustin]

9. Yes! I can attest to this. I use TW and it gets infuriating at times.

[Oneironaut]

10. Don't worry. Their competitors will be sure to offer viable alternatives

Ha?

[hobbit709]

13. Try AT&T DSL.

I was paying for 6. On a good day I might have gotten 5.25. And every month the price would go up. In 4 years it went from $30/mo to $55/mo. Every month there was a new fifty cent "fee" for something.

I now have Google Fiber and I get 940+Mbps down and 950+Mbps up for $70/mo.

[dembotoz]

15. will be dead a long time before google fiber reaches my area

seems the rollout is not exactly speedy

[maveric]

14. We moved north of I-8 (San Diego) from Cox Communication territory to

the area that Time Warner covers. Cox was so much faster and smoother. The cable internet and TV with TW sucks badly. Slow and with constant little blackouts on the TV. We called them and their techs couldn't fix the issue. Told me that that's just how it is. I miss Cox.