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Sun Aug 13, 2017, 09:10 AM

Amazon, don't refund my money, send me the right eclipse viewing glasses! You have 1 week to do it.

I received my special eclipse viewing glasses from Amazon over a month ago and I've been reading that they've recently gotten expensive and hard to find, as one might expect. My flight to Nashville leaves one week from today, and yesterday I received this from Amazon:


To: [my email address]
Subject: Important Product Safety Notification Regarding Your Amazon.com
Order #[redacted]
From: "Amazon.com" <order-update@amazon.com>
Date: Sat, 12 Aug 2017 08:54:25 +0000

Hello,

We’re writing to provide you with important safety information about the eclipse products you purchased on Amazon (order #[redacted] for Solar Eclipse Glasses CE and ISO Certified 10 Pack by WEBSUN for Direct Sun Viewing Safety Eye Protection Glasses).

To protect your eyes when viewing the sun or an eclipse, NASA and the American Astronomical Society (AAS) advise you to use solar eclipse glasses or other solar filters from recommended manufacturers. Viewing the sun or an eclipse using any other glasses or filters could result in loss of vision or permanent blindness.

Amazon has not received confirmation from the supplier of your order that they sourced the item from a recommended manufacturer. We recommend that you DO NOT use this product to view the sun or the eclipse.

Amazon is applying a balance for the purchase price to Your Account (please allow 7-10 days for this to appear on Your Account). There is no need for you to return the product. You can view your available balance and activity here:

https://www.amazon.com/gp/css/gc/balance/

For more information about safely viewing a solar eclipse please see the NASA and AAS websites.

If you purchased this item for someone else, please pass along this information to the recipient.

We hope to see you again soon.

Sincerely,

Customer Service
Amazon.com

46 replies, 7175 views

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Reply Amazon, don't refund my money, send me the right eclipse viewing glasses! You have 1 week to do it. (Original post)
Towlie Aug 2017 OP
Ron Obvious Aug 2017 #1
Loryn Aug 2017 #2
hlthe2b Aug 2017 #3
greeny2323 Aug 2017 #4
greeny2323 Aug 2017 #5
hlthe2b Aug 2017 #18
yellowdogintexas Aug 2017 #6
krispos42 Aug 2017 #7
SouthernIrish Aug 2017 #8
krispos42 Aug 2017 #9
SouthernIrish Aug 2017 #44
LeftInTX Aug 2017 #28
krispos42 Aug 2017 #33
aikoaiko Aug 2017 #10
Blue_true Aug 2017 #11
Towlie Aug 2017 #13
Blue_true Aug 2017 #15
Towlie Aug 2017 #16
Blue_true Aug 2017 #20
marzipanni Aug 2017 #40
B2G Aug 2017 #17
Salviati Aug 2017 #29
hlthe2b Aug 2017 #19
krispos42 Aug 2017 #34
Blue_true Aug 2017 #35
SouthernIrish Aug 2017 #45
MiniMe Aug 2017 #12
tblue37 Aug 2017 #14
LeftInTX Aug 2017 #21
Justice Aug 2017 #27
AngryAmish Aug 2017 #22
Blue_true Aug 2017 #36
Ms. Toad Aug 2017 #41
Blue_true Aug 2017 #42
Skittles Aug 2017 #23
Towlie Aug 2017 #25
Salviati Aug 2017 #30
Skittles Aug 2017 #38
Skittles Aug 2017 #39
Blue_true Aug 2017 #37
Warren DeMontague Aug 2017 #46
displacedtexan Aug 2017 #24
Throck Aug 2017 #26
central scrutinizer Aug 2017 #31
eppur_se_muova Aug 2017 #32
ecstatic Aug 2017 #43

Response to Towlie (Original post)

Sun Aug 13, 2017, 09:13 AM

1. Yeah, I got the same mail.

 

Fortunately, we don't have reservations, as we where just going to drive down to Salem (from Seattle), and I had reservations anyway

I posted a thread about this in the lounge yesterday which has some useful suggestions in the responses.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 09:29 AM

2. I have the same glasses.

Same email.


Grrrrrr.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 09:33 AM

3. I just sent my sister my spare pair after hearing she too had purchased fake ones on Amazon

She had no idea that companies were faking the ISO certifications and frankly, I'm not sure she believed me when I told her she couldn't take the chance... She has since received notification from Amazon and a refund and I'm glad I had the extra pair to send her.

Your best bet may be to see if your library is one giving out free glasses (mine wasn't), or ordering directly from one of the approved companies that NASA has recommended. Mine are American Paper Optics, though I bought the plastic Bill Nye one with the two extra paper ones. You may want to call to ensure that you can get what you want in time--with expedited shipping, if necessary.

https://www.eclipseglasses.com/

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Response to Towlie (Original post)

Sun Aug 13, 2017, 09:33 AM

4. FYI, B&H

 

I ordered from B&H Photo and they came in a few days. They are appropriately marked as ISO 12312-2

https://www.bhphotovideo.com/c/product/1353642-REG/lunt_solar_systems_lseglasses5_solar_eclipse_viewing_glasses.html

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Response to greeny2323 (Reply #4)

Sun Aug 13, 2017, 09:41 AM

5. Also

 

The American Astronomical Society mentions reputable dealers, including B&H and others:

https://eclipse.aas.org/resources/solar-filters

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Response to greeny2323 (Reply #5)

Sun Aug 13, 2017, 02:15 PM

18. It isn't the dealer you have to worry about, but the manufacturer.. Amazon sold real ones too, but

NASA let them know about the fake ones (all which had fraudulently claimed the ISO certifications that you mention). My sister thought she was safe because she looked for the ISO certification. She wasn't


Your safest bet is to find the manufacturer of your particular glasses and make sure they are one recognized by NASA or the extended list by the American Astronomical Society. https://eclipse.aas.org/resources/solar-filters

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Response to Towlie (Original post)

Sun Aug 13, 2017, 09:41 AM

6. got a text from my sister in North Carolina for same reason

I will be mailing 2 of our Lowe's Eclipse glasses to her tomorrow.

Since their view is completely of partial phases, they really need them.

Also heading to Nashville (actually points north) from Ft Worth for eclipse watching, family fun, visiting lots of old friends and even a Democratic Women of Simpson County (KY) fundraiser.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 09:47 AM

7. I bought 2 pairs back in the spring...

Cool-looking steampunk-type ones. The lenses have the correct CE numbers and stuff on them, but I got a similar email from Amazon in the middle of last week.

I wound up going onto the MSC website yesterday and ordering a half-dozen shade-12 replacement welding filters for welding helmets.

"5–1/4 Inch Wide x 4–1/2 Inch High Window, Lens Shade 12, Fixed Shade Welding Lens, Item #62674379"

https://www.mscdirect.com/webapp/wcs/stores/servlet/product/details/62674379

I'll just tape them to a cardboard frame and call it done. $5.68 each, plus shipping and tax. My total was under $49 for six of them.

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Response to krispos42 (Reply #7)

Sun Aug 13, 2017, 09:55 AM

8. I ordered the ones recommended by NASA

Supposed to get them from Amazon Wednesday. I paid 29.00 for 5 pairs. The same order is now listed for 59.00. Wow. Price gouging.

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Response to SouthernIrish (Reply #8)

Sun Aug 13, 2017, 09:59 AM

9. Yeah, that's why i just bought the damn welding filters.

I also bought a pair of lenses for my binoculars, but that was from a legit company that I had bought from previously maybe 6 years ago. The Rainbow Company, or whatever.

I had to replace the binoculars and the lenses... I've somehow misplaced them. Maybe I'll find them this week when I clean, but I doubt it.

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Response to SouthernIrish (Reply #8)

Sun Aug 13, 2017, 06:56 PM

44. i bought the same ones

Check your messages on Amazon. I got a message today that said that the supplier is out of the glasses and they are refunding my money. What? They raised the price and then sold out and now telling customers that bought them at a cheaper price that they are out of them. This is illegal. Damn

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Response to krispos42 (Reply #7)

Sun Aug 13, 2017, 03:16 PM

28. Good to know. Had no idea where to buy welding films

There also is #14. Some people can't see the sun with #14, but I probably can because I'm fairly photosensitive.

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Response to LeftInTX (Reply #28)

Sun Aug 13, 2017, 03:43 PM

33. There are several on-line places that carry them

MSC Direct is one, Grainger is another, and McMaster-Carr is a third.

They supply manufacturing companies, and they have a LOT of stuff. I mean, catalogues 5 inches thick! Thousands of pages!

I was thinking of getting a couple of the cheapest welding helmets I could get, but those run $20 at least, plus they only come with shade-9 filters... I'd have to buy darker ones anyway.

I figure with shade-12 and a pair of sunglasses I'll be good. Plus I have solar filters for my binoculars.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 10:16 AM

10. I ordered mine from Rainbow Symphony, but they look sold old.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 10:18 AM

11. Just buy a good pair of tinted polarized sunglasses.

The best thing is you can use them afterwards when you drive or are in the sun. Eclipse sunglasses is a money making racket.

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Response to Blue_true (Reply #11)

Sun Aug 13, 2017, 11:45 AM

13. It's not turning out to be much of a money-making racket for Amazon!

But the best thing about using ordinary sunglasses to view the sun is that you'll keep on seeing it long after you've stopped looking.

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Response to Towlie (Reply #13)

Sun Aug 13, 2017, 11:52 AM

15. Actually, you won't keep seeing the sun if you buy the right glasses.

Cheap is not right. Don't buy your sunglasses where you buy your slurpee, just won't work. Deal with Specialists that know sunglasses and which work best. You pay more, but you have something that you can use for years, not just for one day.

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Response to Blue_true (Reply #15)

Sun Aug 13, 2017, 12:26 PM

16. Mine cost me $400 but I sure as hell wouldn't stare at the sun with them.

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Response to Towlie (Reply #16)

Sun Aug 13, 2017, 02:21 PM

20. Ask for a refund. Glasses at that price should be better, even if prescription,

which yours sound like they are. One of the unfortunate things is that Doctors and health plans have turned eyeglasses into a profit center, they were never intended to be that.

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Response to Blue_true (Reply #20)

Sun Aug 13, 2017, 05:34 PM

40. I've read that you shouldn't be able to see anything EXCEPT the sun

with whatever eye protection you will use for viewing the eclipse. Sunglasses are not going fit that criterion.

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Response to Blue_true (Reply #11)

Sun Aug 13, 2017, 02:03 PM

17. This is possibly the worst advice I've ever read. nt

 

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Response to B2G (Reply #17)

Sun Aug 13, 2017, 03:24 PM

29. Agreed. Take NASA's advice. Follow their reccomendations

Follow the advice of experts, not some guy you read on the internet. That's how we've gotten into too many messes recently.

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Response to Blue_true (Reply #11)

Sun Aug 13, 2017, 02:16 PM

19. and a seeing eye dog if you do. Simple polarized sunglasses are NOT sufficiently protective

You need to go to NASA's sight and educate yourself. Even standard welding glasses are not sufficient--you have to go with grade 14--the darkest they make.

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Response to Blue_true (Reply #11)

Sun Aug 13, 2017, 03:49 PM

34. That's crazy.

Are you trolling?

You can't stare at the sun for several minutes with regular sunglasses, not if you ever want to see again.

I have solar filters for my binoculars. I can stare at the sun with them for many minutes at a time without any problems whatsoever aside from tired arms.

But you cannot see a damn thing through them otherwise. Not a car, not a sign, NOTHING. Total blackness.

ANYTHING strong enough to reduce the sun's direct light to a safe level will make seeing the sun's reflected light impossible.

Your post should be deleted in the interests of public health and safety.

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Response to krispos42 (Reply #34)

Sun Aug 13, 2017, 04:47 PM

35. My sun glasses are very dark, I have looked directly at the Sun with them on.

When I have them on, everything is dark. Sunglasses do exist that work, I have a pair. I was born with sensitive eyes, so I always buy dark sunglasses, not the mirror type, very dark lenses that keep my eyes feeling cool.

BUT. I stand corrected. What you and other people have said is the wisest route to take for most people. People should go to the NASA site to buy glasses from certified suppliers listed there, or follow the indirect viewing technique that NASA details on the site if they can not get the correct eclipse glasses.

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Response to Blue_true (Reply #11)

Sun Aug 13, 2017, 06:59 PM

45. No no no

I am an Optician and you can do irreparable damage to your eyes just using sunglasses during an eclipse.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 10:33 AM

12. I got mine at the library, they were giving them away for free

They say NASA on them

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Response to Towlie (Original post)

Sun Aug 13, 2017, 11:47 AM

14. I am getting a pair for $2 from my optometrist. nt

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Response to Towlie (Original post)

Sun Aug 13, 2017, 02:27 PM

21. Go to Lowe's

They are selling approved lenses. They are well stocked here in Texas. Their displays are right at the checkout.

(I can't speak other areas of the country, but my local Lowe's had more than enough. I bought a bunch of them to share with family members and friends)

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Response to LeftInTX (Reply #21)

Sun Aug 13, 2017, 03:05 PM

27. We got same email. Spouse at Lowe's now.

It's a bummer but honestly glad Amazon told us

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Response to Towlie (Original post)

Sun Aug 13, 2017, 02:32 PM

22. Buy welding goggles from a welding supply store.

 

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Response to AngryAmish (Reply #22)

Sun Aug 13, 2017, 04:52 PM

36. I wear extremely dark sunglasses. I have looked at the Sun

without issues, but some people told me that was wrong. Guess my eyes lied. But they are right, people should use the approved glasses because most of them will be looking upward for something like 30 minutes.

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Response to Blue_true (Reply #36)

Sun Aug 13, 2017, 06:18 PM

41. Please stop implying the very dangerous practice you have apparently been engaging in

is safe ("my eyes lied".

Homemade filters or ordinary sunglasses, even very dark ones, are not safe for looking at the sun; they transmit thousands of times too much sunlight. https://eclipse2017.nasa.gov/safety

Why is it so dangerous to look at the eclipse without glasses?

Van Gelder notes that anyone who's taken a magnifying glass out on a sunny day to burn holes in leaves has seen how powerful the sun's rays are. When we look directly at the sun, the part of our eye that is in danger is the retina, a light-sensitive layer that can easily be damaged by high levels of light.

"There are not pain fibers in the back of the eye, unlike our skin. We have a natural aversion to staring at the sun, but it's possible to overcome that by force of will," Van Gelder said.

Looking directly at the sun can cause temporary or permanent damage to the retinas. The most dangerous time during an eclipse is when the sun is not fully blocked by the moon, during what's known as a partial solar eclipse. Many parts of the country will only see a partial solar eclipse, and even the parts that will see a total solar eclipse will see a partial eclipse before and after totality. Anyone viewing a partial solar eclipse should use protective eyewear the entire time they're watching.


http://time.com/4878020/solar-eclipse-glasses-2017/

If you have, indeed, viewed the sun directly with your dark sunglasses, and not damaged your eyes you are very lucky. Don't count on that luck continuint.

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Response to Ms. Toad (Reply #41)

Sun Aug 13, 2017, 06:29 PM

42. A person would have to be an idiot to stare at the Sun for more than about 10 seconds.

For anyone doing that longer, the glasses NASA suggests are a must.

For some reason I always look at the sun for a few seconds every so often. I don't know why, I just do. But never for more than 10-15 seconds, shorter when I don't have on my very dark sunglasses.

ANYONE PLANNING ON WATCHING THE SOLAR ECLIPSE SHOULD GO TO THE NASA SITE FIRST AND READ UP THERE.

Is that good enough? I don't plan to watch the eclipse, didn't watch the last one that caused a big stir.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 02:35 PM

23. am I the only one who doesn't care about the eclipse?

I will be sleeping

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Response to Skittles (Reply #23)

Sun Aug 13, 2017, 02:59 PM

25. You might be the only one who posts in threads about things he doesn't care about.

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Response to Towlie (Reply #25)

Sun Aug 13, 2017, 03:25 PM

30. Nah, the internet is full of people who do that...

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Response to Salviati (Reply #30)

Sun Aug 13, 2017, 05:30 PM

38. it was an honest question, not a judgment

sheesh

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Response to Towlie (Reply #25)

Sun Aug 13, 2017, 05:30 PM

39. I am not a HE

and it was JUST A QUESTION

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Response to Skittles (Reply #23)

Sun Aug 13, 2017, 04:54 PM

37. I won't be watching it.

I have that day free and will be writing part of another novel.

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Response to Skittles (Reply #23)

Sun Aug 13, 2017, 07:10 PM

46. I've already made my plans for what I'll be doing during the next total eclipse visible from here

2169.

I intend to be fully and enthusiastically dead.

With that in mind, I'm gonna try to check this one out.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 02:56 PM

24. I got that email, too.

And I had purchased and mailed some of them to relatives in three states, damn it.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 03:03 PM

26. Know any welders?

Borrow an arc welders helmet.

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Response to Towlie (Original post)

Sun Aug 13, 2017, 03:32 PM

31. The Eugene public library is giving them away free

Not sure how many they have (or had)

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Response to Towlie (Original post)

Sun Aug 13, 2017, 06:31 PM

43. I like that they let you know

Nice touch. Hopefully you'll get them in time.

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