Sen. Bill Nelson - standing for FL consumers

[mcar]

Many telecom and cable companies are taking Sen. Bill Nelson’s advice and crediting their customers affected by Hurricane Irma for service outages as well as waiving late fees and extending billing periods.

“As we begin the recovery process, it’s important that consumers not be saddled with late fees and other unnecessary costs—particularly those without the means to deal with such costs,”Nelson wrote in a letter to the leaders of nine companies.

It’s not clear if Nelson got exactly what he wanted from all of them — rebates for service interruptions and the imposition of a 60-day moratorium on late fees and other penalties. But most of the companies have replied to Nelson with plans to address customer needs in some fashion.

AT&T is waiving data overage charges for customers in the Sunshine State and has extended its payment dates. Verizon is giving an extra three gigabytes of data to prepaid customers, waiving late fees for all subscribers and deploying mobile Verizon stores to areas of the state hit the hardest.

http://news.wjct.org/post/telecom-companies-heed-sen-bill-nelson-s-call-credit-customers-outages

[kerry-is-my-prez]

1. I'd just like it if both companies would get us up and running. We got power 3 days ago but no

Cable. Just got internet a few minutes ago.

[mcar]

2. It'll be hard for some of us to pay our bills

This will help a bit.

Hope you are fully online again soon.

[Best_man23]

3. When Charley and Jean came thru Central Fla in 2005

It took nearly a week each time before I got cell service back.

Those two storms were nothing to Irma.