Delta lifts cap for voluntary bumping to $9,950
Source: USA Today
Delta Air Lines began Friday offering its agents greater flexibility for dealing with overbooked flights, including eye-popping compensation up to $9,950 to travelers who agree to give up their seats.
While it sounds generous, tickets themselves such as a last-minute fare from Atlanta to Johannesburg can reach those heights. But the memo that Delta sent its workers reinforced the companys priority for reaching an agreement with passengers voluntarily over missing a flight, rather than involuntarily denying boarding.
United Airlines has suffered a firestorm of criticism this week, all coming after Chicago aviation department security officers dragged a passenger off a flight Sunday in order to make room for a crew member. The passenger had declined an offer of $800 to take a flight to Louisville the next day.
Congress, the Transportation Department, the city of Chicago and United are each investigating the incident, in which passenger David Dao suffered a concussion and lost two teeth. United CEO Oscar Munoz has apologized and the airline expects to complete its review by the end of the month.
Read more: https://www.usatoday.com/story/travel/flights/todayinthesky/2017/04/14/delta-air-lines-bumping-compensation-9950-overbooking/100480050/
irisblue
(32,975 posts)dhill926
(16,339 posts)I fly Delta a LOT.....
GulfCoast66
(11,949 posts)Not as fun as it used to be. But when I was young people in my class could hardly afford to fly.
SunSeeker
(51,559 posts)People need to know their alternatives, Zillmer said. They need to know what theyre giving up so they dont surrender their reservation for benefits. Theyre going from $1,300 to $100 . Its a long way from $1,300. This practice allows airlines to continue their existing practices of overbooking flights, bumping passengers, and compensating them with vouchers that are redeemed only 15% of the time, he added.
https://www.fastcompany.com/3027718/the-airlines-with-the-worst-track-records-for-bumping-passengers
pnwmom
(108,978 posts)but most probably don't realize that.
cstanleytech
(26,293 posts)flown before and so I wouldnt know when or if I ever would again.
SunSeeker
(51,559 posts)They are also supposed to state how they arrived at choosing that particular passenger to bump. It seems pretty clear United never did that.
R B Garr
(16,954 posts)is to just offer more money. Quickly. Very soon, they will get a taker and problem solved. Just offer more money.
cstanleytech
(26,293 posts)especially if they are offering more $$.
jimmil
(629 posts)Munoz will be gone by the end of the month. Seems United can't find a CEO that gives a shit about passengers that pay the bills. I won't fly on them and I get listed for free to anywhere. Believe it or not he was named, "Communicator of the Year," recently despite United being last of the big airlines in business first service and third from last in coach service. He has taken Continental Airlines which was fist and first (or very close to it yearly) and driven it into the dirt. A classic CEO in the same vein as Trump.
Sen. Walter Sobchak
(8,692 posts)The woman I was traveling with for work took it too, woe is us killing a day in Amsterdam.
mdbl
(4,973 posts)when they pay such shit wages now.