Burger King will use AI to check if employees say 'please' and 'thank you'
Source: The Verge
Burger King is launching an AI chatbot that will live in the headsets used by employees. The voice-enabled chatbot, called “Patty,” is part of an overarching BK Assistant platform that will not only assist employees with meal preparation but also evaluate their interactions with customers for “friendliness.”
Thibault Roux, Burger King’s chief digital officer, tells The Verge that the company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness. “This is all meant to be a coaching tool,” Roux says, adding that the company is “iterating” on capturing the tone of conversations as well.
The OpenAI-powered Patty serves as the “voice” of the BK Assistant platform, which combines data across drive-thru conversations, kitchen equipment, inventory, and other areas of the Burger King business. Employees can ask Patty questions, such as how many strips of bacon to put on a Maple Bourbon BBQ Whopper, or for instructions on how to clean the shake machine.
Because it’s integrated with the new cloud point-of-sale system, the AI assistant will also alert managers if a machine is down for maintenance or when an item is out of stock. “Within 15 minutes, the entire ecosystem will remove it from stock — whether you’re walking into a restaurant to order from the kiosk, whether you’re going to the drive-thru, the digital menu board will be updated,” Roux says.
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Read more: https://www.theverge.com/ai-artificial-intelligence/884911/burger-king-ai-assistant-patty
Just what you want - a possibly hallucinating chatbot to report if employees aren't being friendly enough, and to tell them how to clean the shake machine.
What could go wrong?
= new reply since forum marked as read
if wearing just enough flair is good enough for you, then…
Those poor employees. 
so I can't stop now and let them know why.
Despicable and just the tip of the iceberg as the oligarchy further crushes the proles using its new toy, AI.
What a dystopian joke. 
