She helped a customer in need. Then U.S. Bank fired her.

[douglas9]

To understand how some companies have lost their souls, consider what happened after U.S. Bank stiffed a customer before Christmas.

Marc Eugenio had deposited a $1,080 paycheck into his account at U.S. Bank. The bank put a hold on most of the sum, and he spent many hours in a branch office over two days, trying to get access to the money so he could buy presents for his 9-year-old daughter and 13-year-old son.

On Christmas Eve, Eugenio found himself parked at a gas station in Clackamas, Oregon, a Portland suburb, both his fuel gauge and his bank balance on empty. A bank employee had told him that money would soon show up in his account — perhaps a ruse to get him out of the branch office. For hours Eugenio then tried his debit card at the gas pump so he could buy a few gallons and get home to his wife and children.

“I was stranded,” he told me. “I could have walked home, but it would have been 5 miles in the cold.”

That’s when Eugenio found an angel.

He telephoned the bank’s toll-free number and spoke with Emily James, a senior officer at a call center in Portland. She spent an hour on the phone with Eugenio, trying to get some money released so he could at least get home. She soon realized that he had been misled, and that money wouldn’t reach his account any time soon. Feeling bad for a customer stuck on Christmas Eve, James offered to drive over from her call center and personally hand him $20.

https://www.mysanantonio.com/opinion/article/The-Grinch-That-Fired-an-Angel-15022445.php

[True Blue American]

1. So much for the debit card!

I would never use one because I know both banks and credit unions put holds on big checks until they clear. Credit cards protect you. I know because I had that happen.

But I hope the employee files a lawsuit, gets her job and money back and position.

[3Hotdogs]

3. How does using a credit card prevent a hold on large checks?

Or am I missing your point?

[True Blue American]

4. You are missing my point!:)

The hold on big checks affect debit cards.

Of course you need to pay off those credit cards each month for them to work, too. Sensible credit card use that you know you can pay off. Write one check.

[3Hotdogs]

6. --- still missing the point.

The hold on a large check will prohibit the withdrawal from either a teller or a debit card.

[appalachiablue]

7. Some people can't qualify for a credit card & have to use a debit card.

Without access to a line of credit, it's called being 'unbanked.' It greatly impacts those w/o access to credit because of low wages, poor credit history, lack of money and more.

[Corgigal]

2. I worked at a crappy place like that.

I gave everyone their money back, on over draft fees and quit a month later.

I just didn’t have the heart. You hear some awful things on those lines. I would know, I also worked 911 for 8 years.

[COLGATE4]

5. No good deed goes unpunished

[Blue_Tires]

8. fuck those people...

[Mosby]

9. Sad story.

Why couldn't they just write them up?