IRS Has Second Thoughts About Selfie Requirement
- NPR, Feb. 7, 2022.
The Internal Revenue Service is backing away from a proposed requirement that people submit selfies to access their information on the agency's website. First of all, to be clear: The IRS was not requiring that every taxpayer filing a return submit a selfie. It was only to verify the identities of people seeking to set up an account with the IRS to see their past returns or get information about child tax credit payments.
Still, it's an overreach, says Emily Tucker, director of the Center on Privacy and Technology at Georgetown Law. "The consequences of not agreeing to give up a photo of yourself, which is then stored in a corporate database, which is protected only by that corporation's own easily changeable privacy policies, is that you may not be able to comply with federal tax law under some circumstances," she told NPR.
The IRS says because of a lack of resources, it contracted out the identity verification to a Virginia-based company called ID.me. That is where taxpayers would have submitted their photos to, and that is where the photos would have been kept. Jeramie Scott, senior counsel at the Electronic Privacy Information Center, says one of the problems with outsourcing this information is whether it's kept safe. "What it does is create another kind of target for criminals. Obviously, data breaches are a big issue. And, you know, the more areas that sensitive information is, the more likely it [will] be the target of a data breach."
- 18 federal agencies use some sort of facial recognition technology. ID.me says it does not sell the personal information of its users. "We do not sell data. Period. We will never sell data," ID.me co-founder and CEO Blake Hall told NPR. "Our mission as a company, the reason we exist, the reason I founded this company, is to put people in charge of their own information and to get it out of the hands of data brokers and credit bureaus, many of which are owned by foreign corporations." And the IRS is not alone in using the company; 10 other federal agencies do, as well as many states...
- More,
https://www.npr.org/2022/02/07/1078024597/want-information-from-the-irs-for-some-the-agency-wants-a-selfie
onecaliberal
(36,594 posts)appalachiablue
(44,086 posts)jmbar2
(8,040 posts)I think it was designed by someone very young, who did not recognize that the technology side of it would be problematic to folks not obsessed with selfies, with old computer equipment, people accessing computers at libraries, folks who don't have smart phones or access to scanners.
Any usability test during development or launch would have revealed the barriers.
After going through all the steps, if it fails, they put you in a queue for a callback that can take hours, without knowing how long you will have to wait.
I don't think I've ever tried to use a more screwed up system. Whoever designed this should be fired.
Glad that they are doing away with it.
appalachiablue
(44,086 posts)in a very large, populated area for the vax. Three or four pages of info. to fill out online, two phone calls w indifferent, young staff and I never heard a word back after weeks. An inefficient system and total waste of effort. Finally, I went and asked at my local pharmacy and got a space in a few days.
jmbar2
(8,040 posts)I'm in a small town so it wasn't much of a problem, but know that larger city folks were incredibly frustrated by the websites. Glad you got through!
appalachiablue
(44,086 posts)as a basic internet user in Hi Tech Country. After the 2 vax shots, CVS' shorter online appointment site for the booster was a breeze- easy to fill out and spaces available within a few days, great.
gagarux
(28 posts)The ID.me user interface is klutzy, non-intuitive and anything but robust. My wife was having trouble registering and asked me to help. It took me 20+ frustrating minutes, and I am a seasoned software professional! At the end, I was not even sure if registration was completed properly because she still could not logon to the State government site that had directed her to ID.me in the first place.
doc03
(39,109 posts)then they sent me to this Id.Me site. They wanted a photo of my drivers license or my passport both have
my photo on them. It didn't seem right to me I never completed the account and signed out. I didn't have to
go to a different site to access my SS information, I don't trust it. The next thing someone will hack into our IRS account
and have a record of our entire life.
appalachiablue
(44,086 posts)twodogsbarking
(18,970 posts)SouthBayDem
(33,310 posts)Charles Rettig.
mahatmakanejeeves
(70,188 posts)Tue Feb 8, 2022: IRS abandons facial recognition plan after firestorm of criticism
doc03
(39,109 posts)licence and passport, they have a photo too? When they asked for my drivers licence and passport I canceled signing for my account.