while grocery shopping yday

[onethatcares]

the woman pushing her cart toward me dropped a packaege of Oreos shattering them.

She picked the package up and put them in her cart.

I said, "why don't you put them back on the shelf and get an unbroken package?"

She smiled and did just that.


Was I wrong for instigating bad behavior?

I could tell by her eyes she was smiling...

[Omnipresent]

1. Yes

[soothsayer]

2. Do they make you pay when you break a bottle of something or drop a dozen eggs?

Accidents happen. I think that’s just part of doing business. But maybe putting it back on the shelf was not great, as someone might end up with it accidentally.

Idk.

[CurtEastPoint]

3. I would have suggested she take both pkgs and turn broken in to cashier as spoiled. No problems

for anyone, then.

[Fla Dem]

11. Agree. Doesn't even have to tell the cashier she was the one who broke them.

[quickesst]

4. here's what I think

I believe companies like Kroger, Walmart, etc make allowances for unforeseen occurrences such as the one you witnessed, and for occurrences due to carelessness or neglect. I can't imagine they would not. When the woman reached the check out, and explained to the cashier what happened, I feel confident the cashier would have told her to get a new package. The only downside I can see by putting the broken package back without informing someone is the slight possibility a child sees the broken package as free cookies, but more likely it would have ended up as an inconvenience to whoever stocks the shelves. Of course, and as always, it's just one opinion.

[wnylib]

7. Not even necessary to say how they

were broken. Just take a good package to the register to pay for along with the damaged package. Employees know that items get damaged and sometimes a customer picks up a damaged one. But it's really not necessary to be secretive about it.

Better to do that than to put it back on the shelf. Stores have a category in their inventory and budget called "shrinkage." It includes items that are a loss to profits, like the ones accidentally damaged by customers as well as ones stolen by shoplifters (NOT an excuse to shoplift, folks), and items damaged by employees while stocking shelves or moving merchandise around.

They try to keep shrinkage to a minimum, of course, but in the interest of customer service, they do not give customers a hard time over accidents.

[quickesst]

24. Haha....

You are right. Customer doesn't have to explain anything, but the customer I'm thinking about would at least be polite about it.

Please put the direct quote from my post where I mentioned or implied anything about being secretive.

[wnylib]

27. Please show me where I said that

you were being secretive.

I was referring to MY OWN comments about how it would not be necessary to explain how the item was damaged. In reference to that comment of mine, I was suggesting that to say nothing is secretive, but to own up to accidentally damaging something still brings no negative consequences to the customer.

[quickesst]

29. I did not say that I was being secretive....

.... but this part of your post....

"Employees know that items get damaged and sometimes a customer picks up a damaged one. But it's really not necessary to be secretive about it."

....seems to be inferring that I would have encouraged the shopper 2 be secretive herself. I don't see how anyone could read it any other way, but, if I have misinterpreted your post, then I apologize.

[wnylib]

30. Whatever. I know what I meant and this

whole debate about it is trivial. Bye.

[quickesst]

31. I can agree with that

[Claire Oh Nette]

10. Buddy worked at a grocery store in college

We'd meet there when his shift ended, in the parking lot, and he'd supply the snacks. Box cutter accidentally sliced open a bag of doritos or sun chips? oops, this pack of steaks not sealed well? Yeah, I suppose it was theft, but the store had allowances for damages.

The cookies? small potatoes.

[OriginalGeek]

15. i've worked at pizza places where mis-made pies were now crew pies

but for the brief time I worked at Dominos (30 years ago), if the line made a pie incorrectly it went right into the trash. They had a big barrel by the oven just for it. They didn't want anyone "accidentally" messing up a pizza so they could have something to eat. I didn't care much because it only took about a week to get thoroughly sick of Dominos pizza and I don't eat it still lol. But I'll call up the local Hungry Howies and tip the driver 20% or more depending how fast he got there. They treated me well when I worked there in my youth.

[Claire Oh Nette]

17. Ah, youth

Dominoes was supposed to be thirty minutes or it's free, but they took it out of the driver's pay, didn't they?
I already don't eat there, but making their people toss a mismade pie seems spiteful.
Best place around here is Pi Squared. Promise an hour, but deliver in 20...

always double tip the driver.


peace

[OriginalGeek]

18. what's worse was when

they expect you to get there on time, this was before google maps lol, but if you got caught speeding they would dock or fire you for that too. I once took off on a delivery late night out the back of the shopping center plaza into the neighborhood behind it and noticed a car parked on the side of the road. As I passed it the headlights came on and it pulled in behind me. My first thought was "FUCKIN ROBBERS! OH HELL NO!" and I gunned it. I made a lot of random turns and the car kept up with me until I lost it. I continued to my delivery and went back the the shop to find the district manager stomping around fuming about how fast I was driving through neighborhoods and I flat out told him "NO you stupid shit, you looked like a car lying in wait for an unsuspecting delivery driver following me to do me harm. I wasn't speeding, I was fucking escaping"

And to my knowledge that was the last time he did that.

[Claire Oh Nette]

19. Wow...Thomas Guide days.

One of the boys I dated who went on to marry a very good friend was a new police officer in our little corner of LA county. Great guy. He was on a silent call--no sirens, but moving down a major blvd that ran through town.

The DOmino's was on that block, and the kid who pulled out saw my buddy, but tried to beat the light. My friend killed him in the car accident. Newlywed, new baby, like 22, and the kid was 16, 17.

Investigation that followed was how I learned about the dangers of their guarantee and making the driver's pay for late pizza.

Never forgot it. Never spent a dime there again.

Glad it was your manager, and not cops on duty.

[quickesst]

25. yep

Those things happen.

[Siwsan]

5. I once dropped a bottle of wine, while checking out.

I was SO embarrassed and kept apologizing while trying to clean it up! But, of course, they kind of laughed and said not to worry about it. They'd take care of it, and I could just go grab another bottle.

[ariadne0614]

6. I'm wondering about the bacteria and germs on the floor.

Did they cling to the package of broken cookies? Did they transfer to the package under the one she returned to the shelf? Did two hapless shoppers pick up those packages? Even if there was no danger to anyone's health, the ick factor remains. Since you asked for feedback, these are the things that went through my mind.

[whathehell]

8. Ever heard "If you break it, you bought it?

Broken cookies taste just as good as unbroken ones. I would have kept them.

[Talitha]

14. There's also the old saying: "Broken cookies have less calories".

[whathehell]

22. Lol..

[OriginalGeek]

16. Ordinarily I agree but Oreos

need to be whole because I grasp them firmly by the edge and hold them submerged in milk until my fingertips are cold and then slurp them into my mouth as neatly as I can (which isn't very) and close my eyes and feel right with the universe.

A broken one would just mess up the ratios of rightness and cookie.


In the OP Situation I would have gotten a new package and brought the broken one to the cashier and apologized for dropping it and, if past experience is an indicator of future results, they would have cheerfully forgiven me, rung up my good package and set the broken ones aside in the pile they have by their registers for stockers to come take care of.

[Claire Oh Nette]

20. Well, yeah...

This is the only way to eat Oreos.
Is there another way?

[OriginalGeek]

21. nope!

that's how I eat Chips Ahoy too but with chocolate milk to make my diabetes pills have to work extra hard.

[Hoyt]

9. Pay for it and make a Blizzard.

/webp

[csziggy]

26. There are also recipes that use crushed Oreos to make pie crusts

Oreo Cookie Crust

You need Oreos for the filling, so why not use the rest of the package for a homemade Oreo cookie crust? Just 2 ingredients– Oreo cookies and melted butter. Using a food processor or blender, pulse/blend 24 whole Oreo cookies (the cream filling and cookie) into crumbs. Mix with melted butter, then press mixture tightly into a pie dish. Bake for 10 minutes, then let it cool. That’s it! That’s how easy a homemade Oreo cookie crust is.

https://sallysbakingaddiction.com/cookies-cream-pie/

The rest of the pie on this page sounds pretty decadent, too.

[JimGinPA]

12. Broken Cookies Have Less Calories

[Pongo]

13. I I dropped them, I'd give them to an empoyee and tell them why. I'd get a new package to buy.

The store wouldn't make you pay for them, but now some poor customer will get a damaged package, never even mind the fact the package has been on the floor. I don't really think there's anything funny about that. Jmo.

[3catwoman3]

23. Store personnel, sad to say, are so impressed with honest customers...

...that had she taken the dropped package to the customer service desk and offered to pay for it, they likely would have said it was not a problem and told her to get an undamaged package.

No need for being sneaky.

At times when I have been given too much change, of gotten out to the car and noticed that there was an item on the bottom rack of the cart that did not get rung up, I always go back in to the store to to set things right. The store personnel are always extremely appreciative and thank me, often profusely, for my honesty. It makes me sad that they should have to so grateful for someone doing the right thing.

[True Dough]

28. Let's hope Vercetti doesn't wind up with that package of broken Oreos!

Or it will be some crumbled cookie snacking at 1:30 a.m.