Oh, FFS -- fake voice on AT&T auto-answer phone menu now makes fake typing noises.
It's a convincing robot voice, but still a robot. And now they've added little key-click noises to make it sound like the "operator" is pecking away at "his" keyboard searching for info! Other than SLOWING DOWN the response what does this accomplish ? Trying to gin the gullible rubes into thinking they're talking to a real human ? How insulting is it to be on the receiving end of that ? "Oh, please, Master Corporate Overlord, please treat more with yet more of your arrogant condescension ! I just haven't been demeaned enough yet!"
Corp "thinking" sucks.
= new reply since forum marked as read
I was trying to remember where I have heard that and I think it was when I needed to activate a credit card or if I called for some other issue and it insists on asking me to "say" what I'm calling about. Then it would go "Okay... let me check your records" and the typing clicks begin, after which it then says something like "Thank you. We have confirmed you are calling from the phone number associated with your account...blah blah". 
I think it was the attempt to get rid of one of the biggest customer complaints - the telephone "Voice Menu". I.e., the "Press 1 for billing", "Press 2 for account management", "Press 3 for...", and at the end of the options, sometimes they don't even give an option to actually speak to a Customer Service representative. 
