Damnit, cannot reach a person at Amazon's

[Duppers]

Customer "Service" re: a gone-wrong delivery.

There are only boxes to ck & an automated voice menu to chose from in a live call. None of the options apply. 😡

Apparently our next door neighbor's delivery and our delivery were both due on the same day.

A stoned driver (according to hubby who went out) left the neighbor's pkg with us but nothing at their house. Amazon's site stated our delivery was made. (We took our neighbors' order to them & they claim they didn't receive ours.)

There's no way to explain this to Amazon's automated menu, except to ck "order not received." Their reply: "pkg delivered."

Suggestions?


This is the 1st trouble we've ever had with Amazon, btw.

[PoliticAverse]

1. Was it delivered by an Amazon driver or another carrier?

If Amazon delivered it there should be a photo of where they left it.

You can get them to call you if you go through the choices Help > More Help > Contact Us

https://www.amazon.com/gp/help/customer/contact-us?ref_=cu_csp_phone_button&from=gp&source=csp&*entries*=0&_encoding=UTF8&*Version*=1

[Duppers]

5. It was an Amazon driver.

They've made & emailed photos to us before but none lately. Drivers seem very rushed.

Thank you, PoliticAverse; I appreciate your help.

Btw, I should've just googled before posting. Duh on me.

[targetpractice]

2. [phone] ...

... is the number I used when I received a delivery meant for someone else (in another town). This happened last week, but I don't recall a complicated phone tree. If I remember correctly, I talked to someone right away...That number is staffed 24/7.

The interesting thing I learned... Amazon told me to keep the three packages as a gesture of good will. They said it's easier/faster to send out a new shipment to the intended customer. They did ask me for the tracking numbers after they told me to keep the items.

So, I wound up getting 3 pairs of house slippers and a 1TB external solid state drive for my computer.

[Duppers]

3. Thank you!

How I got into the automated tree was by replying to a delivery email I received from them.

Thank you so much for this #.

Since posting, I googled for a live person # at Amazon & found this:
"If you need to talk to a live person in Amazon customer service you need to dial 1-888-280-4331. This phone number is available from 3 am to 10 pm PST seven days a week."

I'm now >>> myself!

Thanks again, targetpractice! 🙏

[Demovictory9]

4. no, don't even try. pick another option. i got an empty box once. one of the choices did the trick

Amazon sent me the item again.

[Duppers]

6. I'm now getting a refund!

Yay!

Thank you, Demovictory!!

[Demovictory9]

7. great. Amazon algorithm will figure it out ..particularly if you are good customer

just two weeks ago, I ordered something and got a dog toy instead. just did the return thing at the nearest whole market.

[Duppers]

8. Wow!

Yes, we're very good customers.