Several years ago I was a victim of credit card fraud

[Tobin S.]

Somebody got a hold of my credit card information and maxed it out- $13,000. Fortunately, I was not on the hook for that. The credit card company was able to determine when the fraud occurred.

Fast forward to now. I was doing some online banking involving this credit card company. I had never done anything like that with them. When I went to set up my online account, it said that one already existed. I didn't think that was right. I went ahead and changed all of the account information. The user name was not one I would have picked and I had to change the password. Then I noticed something...an e-mail address on the account that wasn't mine. It almost explicitly spells out a name. I got to thinking that maybe this was the person who had committed the fraud.

I called the credit card company to tell them what I had discovered in case it might be of any help to them. I got somebody from India who had no clue about what I was talking about. I submitted a complaint about the e-mail address and that was that.

This kind of makes me want to hire a private detective.

[CaliforniaPeggy]

1. That IS interesting. I'd be curious too, as to what's going on.

Maybe you'll hear something.

[Kali]

2. go up the food chain until you get a US rep.

just keep asking for a supervisor based in the US.

[HERVEPA]

3. Call and ask for the fraud department.

[Chan790]

4. Is this a bank with US branches?

If so, go in and ask to speak with a manager. This is something they will want to know, even if there is no charge to pursue because adding the email address to the internal watchlist will prevent future losses. This is the problem with dealing with tech support people in banking, they're often not only useless but not trained in anything outside of their narrow area of concern meaning they can't even identify what might be useful (but outside their scope) and send it up the chain.