Dear Receptionist,

[Tuesday Afternoon]

If a patient calls in stating they are in pain, your ONLY reply should be:

I am sorry you are experiencing pain. Please come in now and, we will be glad to have the doctor see you as soon as possible.

Sincerely,
Tuesday Afternoon

[Inkfreak]

1. Did they tell ya to go to the ER?

That's what ours always seems to say. "If it's not bad, we'll schedule an appointment. If it is bad, go the the ER" and wait 6 hrs. That shit is frustrating.

Happened to my wife a few months ago. She went to urgent care instead, told she needed to go to the ER for more testing. 6 hrs later she's told she's pregnant and ectopic. And there's nothing we can do for you. Go see an obgyn on monday(it was Saturday night).

Once she did we found out it was NOT ectopic and we're now welcoming our first child soon.

But yea, we totally get your point. It's maddening.

[Tuesday Afternoon]

2. It is total BULLSHIT if you call during regular office hours and, are a PATIENT.

seriously.

There should be no other reply. No questions asked. FUCKING NOTHING ELSE DO I WANT TO HEAR FROM THE RECEPTIONIST
... unless ...


... MAYBE ...


would you like to speak with a nurse?

I will accept that question as an option.

[Dont call me Shirley]

3. I'm sorry you had to deal with that. I hope you got your pain managed.

The medical system is still just so effed up. I feel your pain, TM.

[Tuesday Afternoon]

4. thanks, DcmS -

last week was immortal hell but, I am feeling much better now

[mackerel]

5. My Mom always calls and they never squeeze her in, they always say

they'll talk to the dr. and call back. It never happens. So when my daughter broke her ankle, I took her in, didn't call ahead, just planted myself there. If they had tried to send me to urgent care or ER I was prepared to ask them loudly in front of the whole waiting room if this was actually a dr. office?

Luckily they did see us and the dr. did confirm the ankle was broken.

[Tuesday Afternoon]

6. it shouldn't be that way. the front office has no business trying to diagnose via phone.

out side their scope in the first place and rude as hell in the second.

sorry, your Mom and daughter had to go through that.

[mackerel]

7. My Mom puts up with it, I don't. I have to work I don't have

time for bullshit.