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Wed Mar 18, 2015, 12:44 PM

Dear Receptionist,

If a patient calls in stating they are in pain, your ONLY reply should be:

I am sorry you are experiencing pain. Please come in now and, we will be glad to have the doctor see you as soon as possible.

Sincerely,
Tuesday Afternoon

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Arrow 7 replies Author Time Post
Reply Dear Receptionist, (Original post)
Tuesday Afternoon Mar 2015 OP
Inkfreak Mar 2015 #1
Tuesday Afternoon Mar 2015 #2
Dont call me Shirley Mar 2015 #3
Tuesday Afternoon Mar 2015 #4
mackerel Mar 2015 #5
Tuesday Afternoon Mar 2015 #6
mackerel Mar 2015 #7

Response to Tuesday Afternoon (Original post)

Wed Mar 18, 2015, 12:50 PM

1. Did they tell ya to go to the ER?

That's what ours always seems to say. "If it's not bad, we'll schedule an appointment. If it is bad, go the the ER" and wait 6 hrs. That shit is frustrating.

Happened to my wife a few months ago. She went to urgent care instead, told she needed to go to the ER for more testing. 6 hrs later she's told she's pregnant and ectopic. And there's nothing we can do for you. Go see an obgyn on monday(it was Saturday night).

Once she did we found out it was NOT ectopic and we're now welcoming our first child soon.

But yea, we totally get your point. It's maddening.

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Response to Inkfreak (Reply #1)

Wed Mar 18, 2015, 01:00 PM

2. It is total BULLSHIT if you call during regular office hours and, are a PATIENT.

seriously.

There should be no other reply. No questions asked. FUCKING NOTHING ELSE DO I WANT TO HEAR FROM THE RECEPTIONIST
... unless ...


... MAYBE ...


would you like to speak with a nurse?

I will accept that question as an option.

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Response to Tuesday Afternoon (Original post)

Wed Mar 18, 2015, 05:42 PM

3. I'm sorry you had to deal with that. I hope you got your pain managed.

The medical system is still just so effed up. I feel your pain, TM.

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Response to Dont call me Shirley (Reply #3)

Thu Mar 19, 2015, 01:16 AM

4. thanks, DcmS -

last week was immortal hell but, I am feeling much better now

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Response to Tuesday Afternoon (Original post)

Thu Mar 19, 2015, 01:25 AM

5. My Mom always calls and they never squeeze her in, they always say

they'll talk to the dr. and call back. It never happens. So when my daughter broke her ankle, I took her in, didn't call ahead, just planted myself there. If they had tried to send me to urgent care or ER I was prepared to ask them loudly in front of the whole waiting room if this was actually a dr. office?

Luckily they did see us and the dr. did confirm the ankle was broken.

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Response to mackerel (Reply #5)

Thu Mar 19, 2015, 01:29 AM

6. it shouldn't be that way. the front office has no business trying to diagnose via phone.

out side their scope in the first place and rude as hell in the second.

sorry, your Mom and daughter had to go through that.

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Response to Tuesday Afternoon (Reply #6)

Fri Mar 20, 2015, 12:08 AM

7. My Mom puts up with it, I don't. I have to work I don't have

time for bullshit.

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