Wed Mar 18, 2015, 12:44 PM

Dear Receptionist,

If a patient calls in stating they are in pain, your ONLY reply should be:

I am sorry you are experiencing pain. Please come in now and, we will be glad to have the doctor see you as soon as possible.

Sincerely,
Tuesday Afternoon

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7 replies	Author	Time	Post
Dear Receptionist, (Original post)	Tuesday Afternoon	Mar 2015	OP
Did they tell ya to go to the ER?	Inkfreak	Mar 2015	#1
It is total BULLSHIT if you call during regular office hours and, are a PATIENT.	Tuesday Afternoon	Mar 2015	#2
I'm sorry you had to deal with that. I hope you got your pain managed.	Dont call me Shirley	Mar 2015	#3
thanks, DcmS -	Tuesday Afternoon	Mar 2015	#4
My Mom always calls and they never squeeze her in, they always say	mackerel	Mar 2015	#5
it shouldn't be that way. the front office has no business trying to diagnose via phone.	Tuesday Afternoon	Mar 2015	#6
My Mom puts up with it, I don't. I have to work I don't have	mackerel	Mar 2015	#7

Response to Tuesday Afternoon (Original post)

Wed Mar 18, 2015, 12:50 PM

Inkfreak (1,695 posts)

1. Did they tell ya to go to the ER?

That's what ours always seems to say. "If it's not bad, we'll schedule an appointment. If it is bad, go the the ER" and wait 6 hrs. That shit is frustrating.

Happened to my wife a few months ago. She went to urgent care instead, told she needed to go to the ER for more testing. 6 hrs later she's told she's pregnant and ectopic. And there's nothing we can do for you. Go see an obgyn on monday(it was Saturday night).

Once she did we found out it was NOT ectopic and we're now welcoming our first child soon.

But yea, we totally get your point. It's maddening.

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Response to Inkfreak (Reply #1)

Wed Mar 18, 2015, 01:00 PM

Tuesday Afternoon (56,912 posts)

2. It is total BULLSHIT if you call during regular office hours and, are a PATIENT.

seriously.

There should be no other reply. No questions asked. FUCKING NOTHING ELSE DO I WANT TO HEAR FROM THE RECEPTIONIST
... unless ...

... MAYBE ...

would you like to speak with a nurse?

I will accept that question as an option.

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Response to Tuesday Afternoon (Original post)

Wed Mar 18, 2015, 05:42 PM

Dont call me Shirley (10,998 posts)

3. I'm sorry you had to deal with that. I hope you got your pain managed.

The medical system is still just so effed up. I feel your pain, TM.

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Response to Dont call me Shirley (Reply #3)

Thu Mar 19, 2015, 01:16 AM

Tuesday Afternoon (56,912 posts)

4. thanks, DcmS -

last week was immortal hell but, I am feeling much better now

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Response to Tuesday Afternoon (Original post)

Thu Mar 19, 2015, 01:25 AM

mackerel (4,412 posts)

5. My Mom always calls and they never squeeze her in, they always say

they'll talk to the dr. and call back. It never happens. So when my daughter broke her ankle, I took her in, didn't call ahead, just planted myself there. If they had tried to send me to urgent care or ER I was prepared to ask them loudly in front of the whole waiting room if this was actually a dr. office?

Luckily they did see us and the dr. did confirm the ankle was broken.

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Response to mackerel (Reply #5)

Thu Mar 19, 2015, 01:29 AM

Tuesday Afternoon (56,912 posts)

6. it shouldn't be that way. the front office has no business trying to diagnose via phone.

out side their scope in the first place and rude as hell in the second.

sorry, your Mom and daughter had to go through that.

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Response to Tuesday Afternoon (Reply #6)

Fri Mar 20, 2015, 12:08 AM

mackerel (4,412 posts)

7. My Mom puts up with it, I don't. I have to work I don't have

time for bullshit.

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