A real nightmare.
You know, one of those dreams when things don't work, and you just keep getting the same frustration -- can't find your underwear, or ... well, for my wife, those dreams often involve telephones, she tells me.
She just lived through one, waking, while I watched. And tried to help -- as best I could.
She was trying to rent a car. Somehow, every time the person at the other end tried to set the computer system to send her her confirmation number, the phone call was dropped. This happened too consistently to be an accident -- some system problem? So an hour later, about eight calls on two phones later (my cell was one), three spellings of her name and two versions of her email address later, about nine people at the other end later (one unintelligible accent and one supervisor), she managed to get the person to voice her confirmation number. Three times. Wrote it down on a piece of paper, so low-tech.
Poor baby. Damn, where DID I put my underwear?
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especially the calls where when you have finally gotten the person on the line to understand what you are talking about, the line goes dead.
