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Wed May 11, 2016, 08:59 PM

Will Verizon please, please negotiate with the CWA..........

My Fios bill was paid on May 1. I got a text yesterday stating that my service would be shut off because I did not pay. Well true to their word they shut it off this morning about 10 am.

I called customer service and could not understand a word the rep was saying, too heavy of an accent for me. I asked to speak to another rep. Got one still with an accent, but not as bad.

I informed them that I had paid online and that the money had been taken from my account on May 3. They are starting an investigation, as to where the money is. Well it's not in my account anymore, it's in theirs. Service was restored within 3 minutes

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