Don't get md at customer service rep.......

I called Verizon wireless because my bill was about $60 higher than usual. Got a convoluted answer, that it was a $20 reconnect fee x 3 lines. I've never had service suspended. The rep "researched" and found that the fee was assessed because I had made an arrangement to pay on the 28th of the month, but payment was actually made on the 30th, so it was an "assumption" fee. Verizon assumed they might have to suspend service.

I nicely said that was the stupidest thing I ever heard of. After a few minutes of the rep "talking" to his supervisor, the $60 was rescinded.

After all was said and done, the rep asked if there was anything else he could do for me. My answer was "join the Union."