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eppur_se_muova

(41,939 posts) Tue Dec 13, 2016, 01:07 AM Dec 2016

Well, HealthCare.gov is f***ed up.

I tried to reset my password and got asked three "security questions", two of which are unanswerable.

What is the name of your youngest niece ? (I don't have any nieces or nephews)

What is you grandmother's nickname ? (I don't know that either one of them ever had a nickname)

Shouldn't security questions be based on questions to which users had previously provided the correct answers ? I've never seen these questions before, and couldn't have answered them meaningfully.

The only option offered to deal with the problem is to phone them. Wonder how long I'll be waiting to get a real human on the phone.

5 replies

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Well, HealthCare.gov is f***ed up. (Original Post) eppur_se_muova Dec 2016 OP

I had the same problem. cwydro Dec 2016 #1

makes me wonder if it was attacked? rurallib Dec 2016 #2

Um, no. cwydro Dec 2016 #4

This message was self-deleted by its author Skittles Dec 2016 #3

I never tell them the truth for security questions csziggy Dec 2016 #5

cwydro

(51,308 posts)

1. I had the same problem.

Reply to eppur_se_muova (Original post)

Tue Dec 13, 2016, 09:48 AM

Dec 2016

The most ridiculous questions I've ever seen.

"What was the name of your favorite toy" was another if I remember correctly.

What moron comes up with these?

rurallib

(64,688 posts)

2. makes me wonder if it was attacked?

Reply to eppur_se_muova (Original post)

Tue Dec 13, 2016, 10:33 PM

Dec 2016

cwydro

(51,308 posts)

4. Um, no.

Reply to rurallib (Reply #2)

Tue Dec 13, 2016, 11:09 PM

Dec 2016

It's for real.

Stupidest questions I ever have seen.

Luckily, one of my grandmothers had a nickname.

Response to eppur_se_muova (Original post)

Skittles This message was self-deleted by its author.

csziggy

(34,189 posts)

5. I never tell them the truth for security questions

Reply to eppur_se_muova (Original post)

Wed Dec 14, 2016, 01:34 AM

Dec 2016

My mother's maiden name is too easy to look up since I have genealogical info online. So I use a nickname that was not my mother's. My first pet - that is mentioned in the caption of one of the photos I have online. So the answer to that one is something completely made up. I used a cat's name for a niece or nephew question.

I've got about four answers that I use for various security questions and change about a little for different sites. None of them are real things that could be found by researching my life. None are close to the real answers for the questions.

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