Misinformation Marred First Month Of State Health Website
More than 2,400 Connecticut customers who bought health plans on Access Health CT were given incorrect information about their insurance plans, in one case underestimating the maximum out-of-pocket by at least $4,000.
The website for Access Health CT, the state's new health exchange, had incorrect information online about deductibles and co-insurance impacting all 19 individual health plans from the three insurance companies that offer those plans through the exchange: Anthem Blue Cross and Blue Shield in Connecticut, ConnectiCare, and HealthyCT. The 12 small-group plans were unaffected.
Access Health CT would not say how the problem started, or who was responsible. The exchange did say that the problem was discovered in late September and was fixed by Oct. 30.
The exchange said a letter was mailed to 2,408 people who bought plans from the starting date of Oct. 1. A spokeswoman did not respond to a request Wednesday for the number of enrollees who changed their plans after receiving the letter.
Read the rest at: http://www.courant.com/health/connecticut/hc-access-health-ct-mixup-20131211,0,808386.story
