FPL's website crashes, adds to customer confusion about status of power outages
Adding to the frustration of customers still without power in the aftermath of Hurricane Irma, Florida Power & Light’s website crashed Tuesday afternoon.
Customers seeking an update on when their power may be restored on fpl.com were met with an alert that read: “Communication systems across Florida were impacted by Irma, causing issues with our systems. If our system displays you have power and you don’t, please report it. We apologize for any issues you may experience.”
Adding to the confusion is that FPL doesn’t want customers to call or use the website or smartphone app to report an outage — except in certain situations.
Bill Orlove, a spokesman for FPL, said the problem with the web site won’t delay the restoration of anyone’s power.
Read more: http://www.sun-sentinel.com/news/weather/hurricane/fl-reg-fpl-report-outage-20170912-story.html
