Baltimore ransomware attack: Here's what's working and what's not in city government

Baltimore City agencies are scrambling this week to conduct business as normal amid a ransomware attack on government computers.

Here’s a list of city departments and agencies that have undergone operational changes since the attack:

311 services

The city’s 311 call center was still operating this week, but employees had to find a “workaround” to process calls from members of the public, operations manager Nelson Eaton said.

“We had to adjust our methods, but we’re still up and running,” Eaton said.

The call center operators are using laptops that weren’t connected to the city’s network to direct callers’ questions and complaints to appropriate city agencies. However, operators are not able to view wait times.

Read more: https://www.baltimoresun.com/news/maryland/baltimore-city/bs-md-ci-city-agencies-ransomware-20190509-story.html