In Carlton County, Minnesota the Social Services Department has changed their way of dealing with

[jwirr]

clients. You no longer have a social worker - now you have a team and seldom talk to the same person twice on a problem. The teams deal with different problems such as aging, single families etc.

I am wondering if the is just a Carlton County change or if the whole state is using this model. Most of us clients think it is not working as good as the old model did. Lots of problems that do not get attention.

[Historic NY]

1. It sounds like pass the problem around and around...

lip service and no more.

[jwirr]

2. And it often feels that way. I think they just think it means less work for them.

[louis-t]

3. It's the Quicken Loans business model.

Maybe they figure specializing is the way to go.

[glinda]

4. Have dealt with four people and several different Departments in three days

just trying to find out why my senior father was sent a Bill from the City when he hasn't owned the house for two years. Was told they had "many different Departments" yet not one of them could answer the question for three days. Not even being able to assess the computer records in each department! lol!!!!!!!!!!!!

[jwirr]

5. I know.It gives one the feeling that collapse is just around the corner. We used to have so many

days to answer an application. Now they call back and leave a message! The energy assistance people actually have a recording that tells you to ignore their last letter and that they are working on our applications. And while they are working all of us are running up debt. I think we have until April 2 before the energy companies can turn the services off. If the energy assistance does not kick in many of us will be without heat, lights and other electrical services. Crazy.

[glinda]

6. I think you should call your Rep or someone.Sounds too close to me....

[jwirr]

7. Will do because there are more families experiencing this than just ours.