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Thu May 9, 2019, 03:43 PM

Disability Rights Oregon Says it Will Consider Legal Action if City Doesn't Fix E-Scooter Complaint

Portland advocacy group Disability Rights Oregon isn't happy with the structure of the new e-scooter pilot program.

The city's second scooter trial program started April 26, and this time around the Portland Bureau of Transportation ditched its complaint process, directing people to air grievances with companies directly instead of on a government website.

DRO says the revision allows scooter companies to downplay complaints and shirk responsibility.

"Clearly, if an e-scooter company is taking the complaints and knows those complaints are shielded from the public record, the company may be incentivized to downplay the seriousness of any complaints when they transmit 'minimal' required data to PBOT as part of the pilot," DRO's executive director, Jake Cornett, and staff attorney, Matthew Denney, wrote in a letter to the agency today.

Read more: https://www.wweek.com/news/2019/05/09/disability-rights-oregon-says-it-will-consider-legal-action-if-city-doesnt-fix-e-scooter-complaint-process/
(Williamette Week)

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