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femmocrat

(28,394 posts)
Thu Oct 16, 2014, 01:32 PM Oct 2014

Are there any western Pennsylvanians here who are dropping Highmark?

We are new to Medicare and chose Highmark for our supplemental. The price went up by 25% so we are looking at UPMC, which is cheaper and seems to have comparable benefits (some are even less). Since we are on Medicare, we can go to either system's hospitals.

If you have UPMC, is there anything about it you don't like... like having treatments refused, poor customer service, etc.?

Thanks so much for your input.


On edit: Here is a link to a recent article that explains the problems: http://triblive.com/business/headlines/6899887-74/medicare-plan-blue#axzz3GKYurUb8

14 replies = new reply since forum marked as read
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Are there any western Pennsylvanians here who are dropping Highmark? (Original Post) femmocrat Oct 2014 OP
This message was self-deleted by its author ann--- Oct 2014 #1
Thank you! femmocrat Oct 2014 #2
This message was self-deleted by its author ann--- Oct 2014 #3
We've had Highmark but I think next year we might have to go with Aetna My Good Babushka Oct 2014 #4
In eastern PA, the common shift is from Blue Cross to Geissinger JPZenger Oct 2014 #5
My 84 year old mother has......... mrmpa Oct 2014 #6
My Highmark is a PP0 ebbie15644 Oct 2014 #7
Hmm... I will check into that. Thanks! femmocrat Oct 2014 #8
Thank you for your reply. (Sorry, this was for mrmpa--- I put it in the wrong place.) femmocrat Oct 2014 #9
UPMC is planning layoffs - including docs. Divernan Oct 2014 #10
Thanks for all the information! femmocrat Oct 2014 #11
I'm an employee (even though the millionaires say they don't have them) MrMickeysMom Oct 2014 #12
PPE means Personal Protective Equipment Divernan Oct 2014 #13
Just one more clarification... MrMickeysMom Oct 2014 #14

Response to femmocrat (Original post)

femmocrat

(28,394 posts)
2. Thank you!
Thu Oct 16, 2014, 01:37 PM
Oct 2014

Highmark went up around $150/mo. for us. And we would save more than that by going with UPMC.

I have been with Highmark for over 20 years and have always been satisfied with the care we received, but this is too much.

Response to femmocrat (Reply #2)

My Good Babushka

(2,710 posts)
4. We've had Highmark but I think next year we might have to go with Aetna
Thu Oct 16, 2014, 02:18 PM
Oct 2014

Those are the only choices my spouse's employer is offering, and many of the UPMC facility and doctors will not be accepting Highmark in 2015... so it's really not much of a choice.

JPZenger

(6,819 posts)
5. In eastern PA, the common shift is from Blue Cross to Geissinger
Thu Oct 16, 2014, 02:27 PM
Oct 2014

Geissinger has expanded their insurance service area, but I believe they are mainly available in northeastern and south-central PA.

mrmpa

(4,033 posts)
6. My 84 year old mother has.........
Thu Oct 16, 2014, 02:30 PM
Oct 2014

UPMC for life. She pays nothing for her insurance (deducted from her medicare ) each month. Her copays are reasonable & she utilizes St. Clair Hospital and doctors. She's been hospitalized a few times, her copay I think for the hospital is $325, but St. Clair reduces it by either 10% or 15% if you pay it within 10 days.

She has PACENET for her prescriptions, which is actually pretty expensive for her & I just shifted her prescriptions over to Costco, where she will pay out of pocket. For an example, one generic prescription for one month with PACENET at the local pharmacy is $58.26, at Costco it will be $13.

I personally dislike UPMC insurance (like the hospitals & doctors), but it's working for Mom.

ebbie15644

(1,214 posts)
7. My Highmark is a PP0
Thu Oct 16, 2014, 04:17 PM
Oct 2014

and my UPMC is a HMO. I would love to go to Highmark but the way our insurance is structured, I pay more for using the PPO. I have used UPMC my only concern is that I can't pick any doctor I want, only their network or I pay more.

femmocrat

(28,394 posts)
8. Hmm... I will check into that. Thanks!
Thu Oct 16, 2014, 05:03 PM
Oct 2014

Our family doc is in-network, but I have to check on specialists.

So much to learn!

femmocrat

(28,394 posts)
9. Thank you for your reply. (Sorry, this was for mrmpa--- I put it in the wrong place.)
Thu Oct 16, 2014, 05:06 PM
Oct 2014

In the information we received, UPMC was a cheaper by $5 on generics. I'm surprised that generics are so expensive on PACENET!

Divernan

(15,480 posts)
10. UPMC is planning layoffs - including docs.
Fri Oct 17, 2014, 09:08 AM
Oct 2014

So the fact that your family doc/specialists are "in network" with UPMC now does not mean they will remain so.

I just spent the day attending meetings with a friend whose husband is a cardiac specialist with UPMC. She told me that UPMC administration was expecting a large number of people to leave Highmark & switch to UPMC, but that didn't happen. Therefore many layoffs of UPMC personnel are expected within the next few months.

I'm fortunate to have my supplemental insurance, Highmark Blue Shield, paid for as part of my retirement package, and I have no limitations on my choice of docs, including specialists. I really research to get the best specialists, and my family doc, orthopod & podiatrist are not part of UPMC. My endocronologist, audiologist & eye doc are UPMC, but if they get laid off, I can follow them to wherever they go.

My UPMC endo's assistant told me that the doctor has to schedule about 28 patient office visits per day, and being the top of her field, her patient load includes those with the most complex medical histories and conditions. At this point she is not even taking new patients and I was lucky to get in to see her (after 6 months on a wait list).

By contrast, my orthopedic surgeon was pushed out of UPMC because he "took to much time talking to his patients." An UPMC orthopod I saw previously told me on my first (and only) visit that I needed 2 full knee replacements immediately. (I had gone in to ask about cortisone shots.) He also told me I should get them both done simultaneously. Then, after he gave me the cortisone shots, he suddenly looked worried and said, "You're not a diabetic, are you?" He had full access to all my UPMC records, including those of my UPMC endo doc. Further, I had specifically told his nurse and then his resident that I was a diabetic. Turns out if I was on insulin, those cortisone shots could be problematic. Fortunately I'm on oral meds, not insulin injections. However, it confirmed my impression of a doc who wanted to operate as soon and as much as possible to make as much money as possible. So I found my new orthopod - that was 3 years ago. I don't need full knee replacements - I can get by with partial knee replacements and don't need those yet. Other reasons I know my new orthopod is ethical & skilled is that he's the doctor other docs send their family members to, AND he spends a month each year operating at a mission hospital in Niger. Further, my new, non-UPMC orthopod took more detailed xrays, and carefully angled the cortisone shots deep into my knee joints. The first doc took fewer xrays and just jabbed the cortisone injections into the top of my knees. Bottom line, it's been 3 years and I'm doing well with no surgery, twice yearly cortisone shots, a little weight loss and some exercises my new orthopod recommended.

What gets me about UPMC is that it makes huge profits - I suspect the conflict with Highmark is just the excuse Jeffrey Romoff needs to reduce medical personnel, place even tighter time constraints on the remaining docs and nurses, and further increase his salary & annual bonus.

UPMC paid 26 employees over $1 million last year
May 17, 2013 12:00 AM
By Steve Twedt Pittsburgh Post-Gazette

Of UPMC's 55,000 employees, 26 received at least $1 million in total compensation last year, led by president and CEO Jeffrey Romoff at $6.07 million, followed by executive vice president Elizabeth Concordia, who received $2.5 million in salary, bonuses, retirement and other compensation, and neurosurgeon Ghassan Bejjani, whose compensation was $2.48 million.

(Romoff actually makes even more because he plays a game with "deferred compensation.)

It's tough to make the right choice on health insurance - as to the supplemental policy, just keep in mind that Medicare gives you a window every year in which to change your provider.

On Edit: What I don't like about UPMC - they overload their docs with demands to see too many patients each day (and that can result in medical errors), and pressure their docs to recommend unnecessary surgical procedures. That new hospital in Monroeville, UPMC East? Flat screen tvs in every room, mostly private rooms, very luxurious, offering in room hair dryers, pizza baked in a pizza oven, smoothies, etc. It's been compared to a hotel. That's just great, but I'd rather that money was spent on hiring enough medical personnel so that doctors could take a little more time with each patient.

femmocrat

(28,394 posts)
11. Thanks for all the information!
Fri Oct 17, 2014, 10:49 AM
Oct 2014

It is such a tough decision. I feel for any seniors who do not have the "mental acuity" to sort through all this stuff. I never thought it would would come to this!

Damn greedy bastards.

MrMickeysMom

(20,453 posts)
12. I'm an employee (even though the millionaires say they don't have them)
Sat Oct 18, 2014, 04:30 AM
Oct 2014

I can't find anything to argue about when referencing your last paragraph. I'm intimately knowledgeable (not cardiac). The administration promotes the kind of management to match marketing. You can only stretch employees so far. This last few weeks, a honestly good person in my division left, due to this lousy corporate structure, who, by the way, took that new hospital property plus the one I work in OFF Monroeville's tax roles.

Now, how many ways can you stretch the worker after you suppress pay, lie about support, provide no incentives, and play games with the most important factor - the patient?

Oh, and I have no PPE for any suspect outpatient with high fevers who I might happen across.

Divernan

(15,480 posts)
13. PPE means Personal Protective Equipment
Sat Oct 18, 2014, 07:10 AM
Oct 2014

FYI of those who may not know. And THAT is damned alarming.

Thanks for your info. I just went to lunch and election panel training yesterday with a a neighbor. I was telling her about what I'd heard about UPMC and layoffs and she said, "Oh, that's already happening." Her cousin and 2 others were very recently laid off by UPMC from the dept. they worked in. My neighbor said, "And guess what - they were the three oldest in the dept. (all women, of course). We know that's another corporate strategy - lay people off based on how much they make, not on how good they are on at their jobs. I didn't ask her what dept. they worked in, but will do so.

I used to live in Monroeville (Saunders Station Road area), and was friends with the then borough solicitor and his wife. He told me that Monroeville was known for having the most corrupt and bribe-able borough (town) council in Allegheny County. Wonder what role they played in removing that hospital from the tax roles.


Stay safe in your nursing job. I know you all are overworked re patient loads and back-to-back shift demands.

MrMickeysMom

(20,453 posts)
14. Just one more clarification...
Sat Oct 18, 2014, 12:05 PM
Oct 2014

I'm a respiratory therapist (have been licensed in 3 different states, current one PA, of course). After many years of being one, I now enjoy the outpatient setting where I can still foster the management of respiratory patients. I work with MANY, MANY good people, physicians, and believe me, they are now understanding the model of what the physician extenders have been backed into doing all these years by a corporate master who pays nothing but payroll taxes. I always wondered how bad it would get, once the physicians were managed under this structure. I'm getting a good schooling. If our state assembly or the courts don't do something about it the definition of non-profits soon, these people will own the entirety of SW PA.

Side note: I was an elected member of council for 5 years in the biggest ward of Monroeville. I know to whom you refer when discussing what I've described as a Tammany Hall (boss Tweed machine) local jobs program. The manager you knew was there for 27 years, and due to the corruption that he carefully learned how to surf through, he coasted out with his golden parachute that we are still paying for. For my part in whistle blowing corruption after he left, it cost me my election bid. I'm officially out of Monroeville politics, however, was only one voice in 7 when UPMC came up in front of us for that new hospital (one mile from it's competitor, but that's what you get when they sunset a law that called for a certificate of need process). Their initial sight plan started out as a cancer center before it decided to be a community hospital with private rooms and great ER triaging to other parts of the system, or the OR suites for those orthopedic services. It also blew away the hospital in Braddock. Now, I sit back and watch another slow moving train wreck that calls itself "municipal council" re-invigorate the same relationship for jobs program and blighted properties.

There are many good things in Monroeville, a gateway to "the burgh" (Pittsburgh), but those at the local political helm keep returning back to those old ways… until they use up all the tax base.

The point of this post, however, is my job in this health care delivery "system". It's as secure as anyone's, which is to say… who can know? All I know is, I'm a hell of a lot wiser than I was 5 years ago in understanding where local politics foster those who "work with council". I understand to a larger degree everything that drives this relationship of corporate a health care giant, and those who feather the nest for them, freeing the giant from paying their fair share. Somebody's taking the hit, but the sleep walkers are slow to realize…


Yours in good health (working on the PPE thing),

MMM

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