Frontier hid fees and over-promised internet speeds, AG says
EVERETT — Frontier Communications Northwest, the company that recently sold its broadband services to Kirkland-based WaveDivision, is to pay $900,000 to the state and affected customers for charging hidden fees and misrepresenting internet speeds.
Before the transfer of ownership, Frontier, whose main Western Washington office was in Everett, did not adequately disclose fees in advertising and misled subscribers about internet speeds it could provide, according to the Washington State Office of the Attorney General.
In a legal settlement to be filed in Thurston County Superior Court, the attorney general’s office said the $900,000 must be paid by Frontier Northwest or its parent, Frontier Communications of Norwalk, Connecticut, pending approval by a bankruptcy court. Frontier filed for bankruptcy as it was closing a deal to sell its telephone, television and internet holdings in Washington, Oregon, Idaho and Montana to WaveDivision. That sale closed on May 1, and WaveDivision now does business as Ziply Fiber.
As in the case of many settlement agreements, Frontier does not admit wrongdoing.
https://www.heraldnet.com/news/state-attorney-general-dings-frontier-communications-900k/
I retired from Frontier nearly eight years ago. Before they ran the Northwest Company they were preceded by GTE Northwest then Verizon.
The upper management of Frontier was among the worst I ever worked for.
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