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KoKo

(84,711 posts)
Thu Dec 4, 2014, 01:40 PM Dec 2014

Need help with Computer Crash.

My HP Desk Top Computer crashed. I leave it on all the time but shut off the monitor occasionally. I had shut off my monitor the other night and next morning when booted it up my screen showed up with grey lines running through the whole thing and blurry. I immediately hit CtrAltDelete and it wouldn't shut down. I tried several times and finally just shut it down and restarted thinking I could get back on in Safe Mode, but it wouldn't boot up. I could hear the processor running but I wasn't getting my Windows screen to come up...it was just black. Fooled around with Monitor and it kept saying "No Signal Found."

I unplugged everything and waited about a half hour and restarted everything. Still black screen and I could hear computer fan running but nothing was going on. Tried unplugging and waiting three more times and nothing. I don't think it was a virus because I'd just run Malwarebytes a couple days before and if it was a virus I would have had quirky things going on. So assume it's my Mother Board or CPU.

Here's my problem: I haven't backed up anything in a year or so because my Backup Drive had a problem and I just didn't around to replacing it. I use XP and my HP is about 8 years old so I will need to get all my files off there to put on my new computer I've ordered which has Windows 7 installed.

If my Mother Board or CPU are dead can I still get a Tech Help person to take out my hard drive and install everything the way it was? Or will my files not transfer from XP to Win 7? Also...does your hard drive get destroyed if your Mother Board or CPU stopped working.

I'm not computer savvy enough to open the box and fool around.

Thanks if anyone can help.


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ChromeFoundry

(3,270 posts)
1. Does it beep when you power it up?
Thu Dec 4, 2014, 01:56 PM
Dec 2014

Normally a PC will give a single beep prior to starting windows, indicating that it has passed simple tests and is ready to start up.

If there is a problem found during the tests, you will get multiple short and long beeps that indicate which test failed.

If you are getting the normal beeps during power up, and you can see hard drive activity on the LED indicator light, you probably have a bad video board, video cable or monitor.

If you already have a new computer on order, you could most likely connect your old hard drive up with an ATA to USB connector and access your old drive's data to create a copy on your new system. You will not be able to copy programs from the old hard drive to the new PC, just the documents and data.

KoKo

(84,711 posts)
3. No beeps...just the sound of computer fan running..
Thu Dec 4, 2014, 07:39 PM
Dec 2014

Only had a Black Screen with no way to start in "Safe Mode" and tapping F8 didn't work.

That's why I thought something really bad happened with my processor.

Yes...the new Computer with Win 7 is an HP like my current Dead one...and so I was hoping that my hard drive could be recovered by a Tech Group our company uses to retrieve. But, wasn't sure if my Hard Drive survived whatever happened. I'm not very computer savvy about going into my Processor to check things out


Thanks for your advice about the ATA to USB that hopefully the Tech Person I connect to can save all my files!

Mnpaul

(3,655 posts)
7. I would guess power supply
Thu Dec 4, 2014, 10:27 PM
Dec 2014

I have fixed several that were underpowered to begin with. Yours had enough power to run but not enough to restart. They even use the wrong power supplies on some. I saw one that used a 20 pin supply meant for older computers adapted to fit a motherboard that requires a 24 pin power supply. You probably need a good quality power supply with a higher wattage rating.

I doubt that you lost any info. Windows may be damaged but the rest will be fine.

 

JDDavis

(725 posts)
2. Your data may all be safe, a number of things could have happened.
Thu Dec 4, 2014, 02:12 PM
Dec 2014

You could have a simple little tiny memory chip that failed on the motherboard.

Or, it could be the video-related chips.

Hearing your fan running means you have power. That's about all we know.

Most likely, your data and files and everything is safe, or with very little damage if any.

I'm betting it is either a failed memory chip, a video chip, or the boot tracks on your hard drive that are no longer available for work today, one of those, probably only one. Most likely, all your files, photos, videos, etc. from your hard drive are there to be found, rescued, put on another drive, ("imaged&quot or simply used again on a new machine.

Are you located somewhere where you can take it to a reliable repair location? Someone trustworthy? Someone who specializes in fixing older computers, restoring data?

They can, most likely, diagnose the problem, at least extract your hard drive, probably make a copy of the hard drive, (back-it-up). And then go on to rebuilding your system, from XP to Windows whatever.

They may want to sell you a new computer, with an image of your hard drive transferred onto the new one. And, altho that might sound like a radical step, it doesn't have to be too expensive, they could sell you a rebuilt machine with XP or whatever windows you want, a second "image" of your old hard drive data on it, and you're back in business. Cost of a reliable re-built machine can be as low as $250., plus labor.

As for not backing up your data: no excuses. On-line services, flash drives, all sorts of options available to you. A rule of thumb is once a week, but once a month is better than never, and once a day for someone that relies upon their computer each and every day of the year for work and play.

By the way, how are you posting this on DU? Do you have a second computer? Back-up files from an on-line "cloud" from your old computer can be put on this device. Seldom do people other than photographers or authors and researchers have more than 100GB of real data they need from an old computer put on a newer computer with 300-500GB of space.

You're probably going to be just fine, just out a few hundred dollars for a new motherboard, or new/rebuilt machine, and all the data you want, which, of course YOU WILL REGULARLY BACK UP this time around, right?

Some people hate to spend $$ on a new computer, some hate to spend $50-$60 a year for a an on-line backup service, yet they trade in their 4 year old car on a new one and spend thousands on the new car.

Spending more than $500 on a newer computer needs to be justified, but if the old computer is useless, why not do it? Spending $50-$60 a year on an on-line automatic back-up service, just makes sense. Never be without what you had yesterday, somewhere out there ready to get to again today.

KoKo

(84,711 posts)
4. Thanks for your advice....I have a service I can use...and
Thu Dec 4, 2014, 07:48 PM
Dec 2014

I'm posting on my "Notebook Computer" ....which, I'm glad I have so that I can "semi-function" after losing most of my stuff.

I won't ever use CLOUD.. I don't feel it's safe. But, I can understand your rationale "for convenience it may make sense for some...but, not me. Part of my interactions is with Business use but, mostly Personal that I'd like to retrieve.

Thanks for your post. AND: you had some great advice chastising me for not "Backing Up my Files, etc" when my external back up had problem and died. I am at fault for that. I just was worried that I wouldn't be able to access my Hard Drive to have a Tech Person transfer........if my Mother Board or CPU was Fried.

Hopefully it is still intact and thanks for that info about Transfer.

 

JDDavis

(725 posts)
5. No one is an angel when it comes to backing up.
Thu Dec 4, 2014, 08:21 PM
Dec 2014

The concept of a cloud is intimidating to many, but most are password protected, and all are encrypted.

The other option, a SSD stand-alone drive, while it sound secure, if your house or office burns to the ground, not much use.

Best option is to have yourself linked to a computer somewhere else, one that you know where it is, at home, at work, at your spouse's home/work, at your son's/daughter's home/work... a drive that you can connect to securely, on schedule, at about 12 1 am... send all files that have changed from the previous day to replace the same name files or create new files on the distant computer 5-100-2000 miles away from your computer.

Look for systems that can do that, learn to use flash drive devices for all your correspondence, all your photos, all your videos, all your lecture presentations, carry around one set of flash drives, interchange them for another set at home or at work, so you have two copies of flash drives with your data, one on your person, one at home or at work, both almost up-to-date, backed up at least weekly.

But the bottom line, your hard drive probably is NOT totally ruined, even if the boot tracks on it cannot get your computer to boot up anymore. The data is most likely there.

I have a relative who authors and publishes about 3 books every 5 years, does it all by writing on her computer, including the video clips, the photos, the on-line teachers' guides, etc. She backs up all her data once a week onto two identical 32 GB flash drives, and transfers over internet all new files from one computer to the other about every day, (home and work site). That way, she's only 3-6 days behind if both of her computers crash at once, only a day behind if only one of her computers crashes. She also has an editor who insists he have copies of her drafts and data and photos and video clips she is preparing for her next textbook, he gets a copy to his office in NYC once a week. Her email is on the cloud, through G-mail, always there, no matter how many emails, with attachments (now about 19,000 for the last 9 years), all searchable by any keyword, date, name, etc. in the email.

Consider your options carefully, if you have another few years in your career, a few hours invested in learning backup strategies, techniques, habits, etc., could save you years of work.






KoKo

(84,711 posts)
6. Good Advice to Ponder! and about the "Flash Drives"
Thu Dec 4, 2014, 09:07 PM
Dec 2014

I started doing that with my "Notebook" I'm posting on....because I almost had a Virus Crash with it....and managed to "Back Up" to a Flash Drive.

I have so much on my XP Computer through years, though,....was My Worry. Not so much on the Notebook...that's I might want to save but have backed up to the "Flash."

I think this crash of my HP has taught me a lesson...and, thinking I will be much more careful in the Future ......if and when I can get it resolved.

Thanks for you info!

csziggy

(34,189 posts)
8. Just have someone hook your old drive up to the new computer
Thu Dec 4, 2014, 10:37 PM
Dec 2014

While the applications will not transfer that way, you should be able to access all your data. The major problem is that new computers have a completely different hard drive connection (SATA rather than IDE) but there are kits that will let you connect the old drive temporarily via USB or eSATA. Since you will only need it once, it might be easier to see if a local shop will do the transfer for you.

You will probably have to reinstall your applications or may have to purchase newer versions to work on Windows 7. What are your most essential applications? Do you have the installation discs for them?

KoKo

(84,711 posts)
9. Since it's a new HP Processor Coming
Thu Dec 4, 2014, 10:52 PM
Dec 2014

and, my crashed system was HP...I'm hoping that what transfers might have easy links to what I had.

But...I saved all my Printer and Other Software to install...so it sounds like a Tech Person could transfer and then after I've installed my Printer, etc...that the other files would fall into place?

I've stayed with HP for years because when I had a virus take out my system eight years ago...I managed to get a tech person to install and it all worked out. But, that was a virus corruption where as this seems to be a hardware malfunction with my Mother Board or CPU. I'm worried because back then I was transferring XP to another XP new Computer and not "XP to Win.7. So wasn't sure if the XP could transfer to the new Processor in Windows so I could do as easy a transfer as last time when it was just a virus that the Tech Person managed to get rid of and then transfer.

:shrug.

csziggy

(34,189 posts)
10. The data should fine and if you have your software, that should work out
Fri Dec 5, 2014, 12:12 AM
Dec 2014

Before installing printer or other device software (like scanner drivers), check on the manufacturer's website for newer drivers. DO NOT connect your printer or scanner to the new computer before installing the software. Windows will try to install them without the correct software and that can mess things up.

Depending on what programs you use, you may have to upgrade to newer versions. I had to upgrade my WordPerfect when I moved from XP to Windows 7, for instance.

But if you're having a Tech Person do the transfer, let them do all of that if possible. It's not that hard if you know what you're doing, but there are details to check to make sure things are going right.

It really does sound like you had a hardware malfunction. For a few years during the XP era there was a problem with capacitors on many brands of motherboards. It was a Chinese industrial espionage thing - someone stole the process for making certain capacitors, but left out a step that made them more stable. Eventually the bad capacitors would swell up, leak their contents and fail. I had it happen to one of my computers, even though the brand was top notch. (http://en.wikipedia.org/wiki/Capacitor_plague)

KoKo

(84,711 posts)
11. Thanks for that advice...
Fri Dec 5, 2014, 04:00 PM
Dec 2014

My new Processor arrived today and your tips about not installing my printer, other devices or software until I get my info from the old hard drive entered into the new processor is really helpful. I probably would have started to do that first off and made a mess of it..

I'm going with your suggestion to let the Tech Service Group do all that instead. Makes sense. The group I'm using did a good job for a friend of mine who had a crash and needed her files transferred. They even got rid of some of the extra junk Windows & HP load you up with in a new computer that would have taken her hours to do.

So...hopefully I will be back in business in a few days.



csziggy

(34,189 posts)
12. A good tech will be able to get things going quickly
Fri Dec 5, 2014, 05:14 PM
Dec 2014

While an amateur (like me) would have to spend extra time researching to make sure it goes correctly. Just take a look at my thread about transferring my stuff to a new hard drive! In my case, I needed to move the Windows installation, which is harder, but I wasted two days trying it by myself before I asked here. Once I had a good program recommended, it was easy and didn't take long at all.

Oh the other hand, I used to do tech support on a printer & scanner forum so I am better with them.

For most computer stuff I know just enough to get myself in a muddle.

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